Africa-Press – Angola. The Angolan community in the Netherlands was informed, Saturday (18), in Rotterdam, about the mandate and role of the Ombudsman in defending the rights, freedoms and guarantees of citizens, during a lecture organized by the Consulate General of Angola in that European country.
In the activity that brought together diplomats, religious people and members of the Angolan community residing in the Netherlands, the Ombudsman, Florbela Araújo, explained the reasons behind the creation of the Institution, spoke about the role of the Ombudsmen and explained that, due to the fact Since the Ombudsman’s Office does not have decision-making power, complex resolution issues are referred to the courts.
The Ombudsman’s Office, according to the speaker, has its own channels, available to receive complaints and grievances from citizens that give rise to requests for clarification to the institutions concerned for due resolution, stating that of the approximately 7000 complaints received in 2023 the degree of resolution is satisfactory.
He highlighted the important contribution that the institution made in increasing the penalties for sexual crimes and recommended the identification of a focal point for the communities to be the bridge between the community and the Ombudsman’s Office, despite being able to use Angolan diplomatic institutions.
During the period of interaction with the community, citizens had points of convergence due to the migratory component, where issues of difficulties in civil registration, the existence of citizens with two identities, difficulties in registering children, among other topics, stood out.
On the occasion, the Consul General of Angola in Rotterdam, Salvador Jesus, appealed to citizens to contact the Consulate to open any process to be forwarded to the Ministry of Justice and Human Rights, as not all cases are difficult to resolve..
The Angolan Ombudsman participated, in The Hague, in the 13th World Conference of the International Institute of Ombudsmen, which took place under the motto “Working Together for our Future”, which was opened by His Majesty King Willen-Alexander of the Countries- Lows.
The Ombudsman’s Office is an independent institution whose objective is to defend the rights, freedoms and guarantees of citizens, ensuring, through informal means, the justice and legality of Public Administration.
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