{"id":47553,"date":"2024-04-25T10:44:13","date_gmt":"2024-04-25T10:44:13","guid":{"rendered":"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra"},"modified":"2024-04-25T11:12:05","modified_gmt":"2024-04-25T11:12:05","slug":"faulty-gadgets-top-complaints-to-bocra","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra","title":{"rendered":"Faulty gadgets top complaints to BOCRA"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; Botswana. <\/strong><\/span><b>The Botswana Communications Regulatory Authority (BOCRA) says complaints about faulty gadgets were the most common type of grievance reported by consumers in the year to March 2023.<\/b><\/p>\n<p>In its recently released annual report, BOCRA noted that it received a total of 33 complaints escalated from the regulated entities, compared to 27 in the year to March 2022.<\/p>\n<p>Of these complaints in 2023, faulty gadgets headed the list, with most of these devices being home\/office routers and cell phones. The authority also recorded four complaints relating to billing and interconnection. The billing complainants were advised to ensure that they cap their data usage to avoid incurring higher bills, especially for postpaid customers.<\/p>\n<p>According to BOCRA, the operator in question was also advised to ensure that usage notifications are sent to customers and that more awareness is made so that customers can make informed choices.<\/p>\n<p>BOCRA and the Competition and Consumer Authority (CCA) also dealt with two reports in which the complainants alleged that they were misled to purchase the wrong cellphone models.<\/p>\n<p>&#8220;The respective retailers produced valid type approval certificates for the two reported cell phones,&#8221; BOCRA officials said. &#8220;Subsequently, the complainants were advised to escalate their matters to the CCA for further assistance in terms of refunds and exchange, as the matters fell under its mandate.&#8221;<\/p>\n<p>BOCRA officials said all complaints received were handled in the year to March 2023.<\/p>\n<p><strong>For More News And Analysis About <a href=\"https:\/\/www.africa-press.net\/botswana\">Botswana<\/a> Follow <a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Botswana. The Botswana Communications Regulatory Authority (BOCRA) says complaints about faulty gadgets were the most common type of grievance reported by consumers in the year to March 2023. In its recently released annual report, BOCRA noted that it received a total of 33 complaints escalated from the regulated entities, compared to 27 in [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":47552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,7],"tags":[233,237,234],"class_list":["post-47553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-head-lines","tag-africa-press","tag-africa-press-botswana","tag-botswana"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Faulty gadgets top complaints to BOCRA - Botswana<\/title>\n<meta name=\"description\" content=\"The Botswana Communications Regulatory Authority (BOCRA) says complaints about faulty gadgets were the most common ty ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faulty gadgets top complaints to BOCRA\" \/>\n<meta property=\"og:description\" content=\"The Botswana Communications Regulatory Authority (BOCRA) says complaints about faulty gadgets were the most common ty ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra\" \/>\n<meta property=\"og:site_name\" content=\"Botswana\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-25T10:44:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-25T11:12:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/botswana\/sites\/38\/2024\/04\/sm_1714030473.03405.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"530\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/botswana\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Faulty gadgets top complaints to BOCRA\",\"datePublished\":\"2024-04-25T10:44:13+00:00\",\"dateModified\":\"2024-04-25T11:12:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra\"},\"wordCount\":243,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/botswana\/sites\/38\/2024\/04\/sm_1714030473.03405.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Botswana\",\"Botswana\"],\"articleSection\":[\"all news\",\"economy\",\"head lines\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra\",\"url\":\"https:\/\/www.africa-press.net\/botswana\/all-news\/faulty-gadgets-top-complaints-to-bocra\",\"name\":\"Faulty gadgets top complaints to BOCRA - 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