{"id":10838,"date":"2021-04-30T11:41:49","date_gmt":"2021-04-30T11:41:49","guid":{"rendered":"https:\/\/www.africa-press.net\/burkina-faso\/?p=10838"},"modified":"2021-04-30T13:28:25","modified_gmt":"2021-04-30T13:28:25","slug":"burkina-faso-les-mini-coupures-de-la-sonabel-nous-creent-des-perturbations-importantes-dg-onea","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/burkina-faso-les-mini-coupures-de-la-sonabel-nous-creent-des-perturbations-importantes-dg-onea","title":{"rendered":"\u00ab\u00a0Les mini coupures de la SONABEL nous cr\u00e9ent des perturbations importantes\u00a0\u00bb (DG ONEA)"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong><a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a> &#8211; <a href=\"https:\/\/www.africa-press.net\/burkina-faso\">Burkina Faso<\/a>. <\/strong><\/span>Le syst\u00e8me de facturation bimestriel est d\u00e9cri\u00e9 par les clients de l\u2019Office National de l\u2019Eau et de l\u2019Assainissement (ONEA). Dans le but d\u2019am\u00e9liorer la satisfaction du client, ce syst\u00e8me a connu des modifications. Ainsi les responsables de l\u2019ONEA ont \u00e9num\u00e9r\u00e9 quelques avantages du client dans ce nouveau syst\u00e8me.<\/p>\n<p>Le changement de l\u2019ancien syst\u00e8me au syst\u00e8me bimestriel a g\u00e9n\u00e9r\u00e9 des d\u00e9sagr\u00e9ments. Mais ce syst\u00e8me \u00e9galement a des avantages pour le client. Selon le Directeur g\u00e9n\u00e9ral (DG) de l\u2019ONEA, Fran\u00e7ois Frederic Kabor\u00e9, le client connait son paiement du mois en cours et le mois \u00e0 venir car il lui est livr\u00e9 deux factures, l\u2019une pour le mois actuel et l\u2019autre pour celui \u00e0 venir. Il permet \u00e9galement la r\u00e9duction des d\u00e9placements des clients pour faire les r\u00e9clamations.<\/p>\n<p>\u00ab Actuellement, nous relevons tous les mois. Les releveurs ont une semaine pour relever, une semaine pour venir analyser et le 15 (du mois), ils doivent ressortir pour le deuxi\u00e8me groupe. Ce qui ne leur permet pas d\u2019avoir assez de temps pour pouvoir relever. Le bimestriel va permettre de bien faire les relev\u00e9s parce que le releveur a plus de temps pour relever. Il n\u2019est plus press\u00e9.<\/p>\n<p>Il y a des conditions souples de r\u00e8glements de factures qui sont accord\u00e9es au client. Il consomme et paye sa facture 5 mois apr\u00e8s. C\u2019est un avantage pour le client et un probl\u00e8me pour l\u2019ONEA. C\u2019est pourquoi d\u00e8s le d\u00e9part, on n\u2019avait pas choisi cette formule \u00bb, a-t-il affirm\u00e9.<\/p>\n<p>Il a notifi\u00e9 que les plaintes de factures \u00e9lev\u00e9es sont la plupart li\u00e9es aux fuites. Par cons\u00e9quent, lorsque les v\u00e9rifications d\u00e9montrent qu\u2019il n\u2019y a pas de fuite, le client est indemnis\u00e9.<\/p>\n<p>\u00ab La plupart de ceux qui ont post\u00e9 de grosses factures, quand on a v\u00e9rifi\u00e9, ce sont des fuites \u00e0 domicile. On est all\u00e9 au domicile d\u2019un client qui a pr\u00e9sent\u00e9 800 000 F CFA. Quand on est parti, le compteur \u00e0 lui seul bouge. La fuite lui a \u00e9t\u00e9 signal\u00e9e depuis trois mois. Il n\u2019a pas r\u00e9par\u00e9. Quand on part regarder, s\u2019il se trouve qu\u2019il n\u2019y a pas de fuite, si le client qui se plaint de sa facture vient, on demande au client de payer 2000 F FCFA mais lorsque le compter est reconnu d\u00e9faillant on rembourse au client ses 2000 F CFA \u00bb, a-t-il d\u00e9taill\u00e9.<\/p>\n<p>En ce qui concerne la continuit\u00e9 du service d\u2019eau potable, le PCA de l\u2019ONEA, Alassoun Sori a inform\u00e9 que les stations de production d\u2019eau potable consomment beaucoup d\u2019\u00e9nergie \u00e9lectrique. Ce qui signifie qu\u2019une perturbation \u00e9nerg\u00e9tique importante touche directement l\u2019approvisionnement en eau potable \u00e0 Ouagadougou et cela se ressent chez le consommateur en quelques heures.<\/p>\n<p>\u00ab Les probl\u00e8mes qui surviennent sont techniques. Une machine peut l\u00e2cher, un groupe peut s\u2019arr\u00eater. A Ziga, si on a une coupure de deux secondes, la pompe s\u2019arr\u00eate. Il faut attendre 40 minutes pour la red\u00e9marrer. Quand la coupure de courant arrive, l\u2019eau qui \u00e9tait pouss\u00e9e peut revenir d\u00e8s que le courant revient. Si en m\u00eame temps, vous red\u00e9marrez la pompe, vous grillez la pompe. Ce qui fait que les mini coupures que la SONABEL observe nous cr\u00e9ent des perturbations importantes \u00bb, a expliqu\u00e9 Fran\u00e7ois Fr\u00e9d\u00e9ric Kabor\u00e9.<\/p>\n<p>Le DG de l\u2019ONEA a \u00e9galement inform\u00e9 que son service a \u00e9t\u00e9 instruit de faire l\u2019exp\u00e9rimentation de compteur pr\u00e9pay\u00e9 dans deux arrondissements de Ouagadougou. Avant cette exp\u00e9rimentation, c\u2019est l\u2019\u00e9tape du syst\u00e8me avec smartphone qui sera mis en \u0153uvre. Il s\u2019agit de photographier le compteur et le syst\u00e8me se charge de convertir.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Burkina Faso. Le syst\u00e8me de facturation bimestriel est d\u00e9cri\u00e9 par les clients de l\u2019Office National de l\u2019Eau et de l\u2019Assainissement (ONEA). Dans le but d\u2019am\u00e9liorer la satisfaction du client, ce syst\u00e8me a connu des modifications. Ainsi les responsables de l\u2019ONEA ont \u00e9num\u00e9r\u00e9 quelques avantages du client dans ce nouveau syst\u00e8me. Le changement de [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":10837,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,11,10],"tags":[111,725,29],"class_list":["post-10838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-homepage-french","category-toutes-les-actualites","tag-africa-press","tag-africa-press-burkina-faso","tag-burkina-faso"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00ab\u00a0Les mini coupures de la SONABEL nous cr\u00e9ent des perturbations importantes\u00a0\u00bb (DG ONEA) - Burkina Faso<\/title>\n<meta name=\"description\" content=\"Le syst\u00e8me de facturation bimestriel est d\u00e9cri\u00e9 par les clients de l\u2019Office National de l\u2019Eau et de 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