{"id":14231,"date":"2021-06-15T14:52:07","date_gmt":"2021-06-15T14:52:07","guid":{"rendered":"https:\/\/www.africa-press.net\/burkina-faso\/?p=14231"},"modified":"2021-06-15T14:00:04","modified_gmt":"2021-06-15T14:00:04","slug":"administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers","title":{"rendered":"Administration publique : Une plate-forme pour recueillir les plaintes des usagers"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong><a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a> &#8211; <a href=\"https:\/\/www.africa-press.net\/burkina-faso\">Burkina Faso<\/a>. <\/strong><\/span><b>Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a adopt\u00e9 en mars 2019, un d\u00e9cret portant dispositif d\u2019enregistrements et de traitements des plaintes et suggestions des minist\u00e8res et institutions.<\/b><\/p>\n<p>Les domaines concern\u00e9s sont l\u2019accueil et l\u2019accessibilit\u00e9 offerte \u00e0 l\u2019usager d\u2019exprimer sa satisfaction suite \u00e0 une prestation. Pour l\u2019op\u00e9rationnalisation du dispositif, une phase-pilote est initi\u00e9e et concerne le minist\u00e8re de la Fonction publique, du travail et de la protection sociale. Les plaintes ou suggestions peuvent \u00eatre soumises de fa\u00e7on physique \u00e0 travers un formulaire ou en ligne par l\u2019adresse \u00e9lectronique www.plaintes.gov.bf.<\/p>\n<p><b>\u00a0<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Burkina Faso. Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a adopt\u00e9 en mars 2019, un d\u00e9cret portant dispositif d\u2019enregistrements et de traitements des plaintes et suggestions des minist\u00e8res et institutions. Les domaines concern\u00e9s sont l\u2019accueil et l\u2019accessibilit\u00e9 offerte \u00e0 l\u2019usager d\u2019exprimer sa satisfaction suite \u00e0 [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":14230,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,11,10],"tags":[111,725,29],"class_list":["post-14231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-homepage-french","category-toutes-les-actualites","tag-africa-press","tag-africa-press-burkina-faso","tag-burkina-faso"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Administration publique : Une plate-forme pour recueillir les plaintes des usagers - Burkina Faso<\/title>\n<meta name=\"description\" content=\"Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a ad ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Administration publique : Une plate-forme pour recueillir les plaintes des usagers\" \/>\n<meta property=\"og:description\" content=\"Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a ad ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers\" \/>\n<meta property=\"og:site_name\" content=\"Burkina Faso\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-15T14:52:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Administration publique : Une plate-forme pour recueillir les plaintes des usagers\",\"datePublished\":\"2021-06-15T14:52:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers\"},\"wordCount\":125,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Burkina Faso\",\"Burkina Faso\"],\"articleSection\":[\"Communaut\u00e9\",\"homepage-french\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers\",\"url\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers\",\"name\":\"Administration publique : Une plate-forme pour recueillir les plaintes des usagers - Burkina Faso\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg\",\"datePublished\":\"2021-06-15T14:52:07+00:00\",\"author\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"description\":\"Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a ad ...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage\",\"url\":\"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg\",\"contentUrl\":\"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg\",\"width\":720,\"height\":480,\"caption\":\"Administration publique : Une plate-forme pour recueillir les plaintes des usagers\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.africa-press.net\/burkina-faso\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Administration publique : Une plate-forme pour recueillir les plaintes des usagers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/#website\",\"url\":\"https:\/\/www.africa-press.net\/burkina-faso\/\",\"name\":\"Burkina Faso\",\"description\":\"Just another Africa News Agency Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.africa-press.net\/burkina-faso\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.africa-press.net\/burkina-faso\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\",\"name\":\"cfeditorfr\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Administration publique : Une plate-forme pour recueillir les plaintes des usagers - Burkina Faso","description":"Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a ad ...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers","og_locale":"fr_FR","og_type":"article","og_title":"Administration publique : Une plate-forme pour recueillir les plaintes des usagers","og_description":"Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a ad ...","og_url":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers","og_site_name":"Burkina Faso","article_published_time":"2021-06-15T14:52:07+00:00","og_image":[{"width":720,"height":480,"url":"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg","type":"image\/jpeg"}],"author":"cfeditorfr","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"cfeditorfr","Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#article","isPartOf":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers"},"author":{"name":"cfeditorfr","@id":"https:\/\/www.africa-press.net\/burkina-faso\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"headline":"Administration publique : Une plate-forme pour recueillir les plaintes des usagers","datePublished":"2021-06-15T14:52:07+00:00","mainEntityOfPage":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers"},"wordCount":125,"commentCount":0,"image":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg","keywords":["Africa Press","Africa Press-Burkina Faso","Burkina Faso"],"articleSection":["Communaut\u00e9","homepage-french","Toutes les actualit\u00e9s"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers","url":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers","name":"Administration publique : Une plate-forme pour recueillir les plaintes des usagers - Burkina Faso","isPartOf":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage"},"image":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg","datePublished":"2021-06-15T14:52:07+00:00","author":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"description":"Dans sa politique de construire une administration efficace, r\u00e9pandant aux attentes des usagers, le gouvernement a ad ...","breadcrumb":{"@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#primaryimage","url":"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg","contentUrl":"https:\/\/static.africa-press.net\/burkina\/sites\/42\/2021\/06\/img-60c8a9ae59d59.jpg","width":720,"height":480,"caption":"Administration publique : Une plate-forme pour recueillir les plaintes des usagers"},{"@type":"BreadcrumbList","@id":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/administration-publique-une-plate-forme-pour-recueillir-les-plaintes-des-usagers#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.africa-press.net\/burkina-faso\/"},{"@type":"ListItem","position":2,"name":"Administration publique : Une plate-forme pour recueillir les plaintes des usagers"}]},{"@type":"WebSite","@id":"https:\/\/www.africa-press.net\/burkina-faso\/#website","url":"https:\/\/www.africa-press.net\/burkina-faso\/","name":"Burkina Faso","description":"Just another Africa News Agency Sites site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.africa-press.net\/burkina-faso\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.africa-press.net\/burkina-faso\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1","name":"cfeditorfr"}]}},"_links":{"self":[{"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/posts\/14231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/comments?post=14231"}],"version-history":[{"count":0,"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/posts\/14231\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/media\/14230"}],"wp:attachment":[{"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/media?parent=14231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/categories?post=14231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africa-press.net\/burkina-faso\/wp-json\/wp\/v2\/tags?post=14231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}