{"id":5553,"date":"2021-02-11T15:25:27","date_gmt":"2021-02-11T15:25:27","guid":{"rendered":"https:\/\/www.africa-press.net\/burkina-faso\/?p=5553"},"modified":"2021-02-12T17:34:41","modified_gmt":"2021-02-12T17:34:41","slug":"facturation-bimestrielle-de-lonea-environ-70-plaintes-enregistrees-a-lagence-de-gounghin","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/burkina-faso\/toutes-les-actualites\/facturation-bimestrielle-de-lonea-environ-70-plaintes-enregistrees-a-lagence-de-gounghin","title":{"rendered":"Facturation bimestrielle de l\u2019ONEA : Environ 70 plaintes enregistr\u00e9es \u00e0 l\u2019agence de Gounghin"},"content":{"rendered":"

Africa-Press<\/a> – Burkina Faso<\/a>. <\/strong><\/span>Les responsables de l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA) et ceux de la Ligue des consommateurs du Burkina (LCB) m\u00e8nent une campagne de communication sur la facturation bimestrielle et le lot de d\u00e9sagr\u00e9ments qu\u2019elle engendre. L\u2019agence de Gounghin a enregistr\u00e9, au troisi\u00e8me jour de cette campagne, environ 70 plaintes.<\/b><\/p>\n

Oumarou Zampaligr\u00e9 est furieux. Assis sur un banc \u00e0 l\u2019agence ONEA de Gounghin, il est remont\u00e9 contre les facturations bimestrielles. Il se plaint d\u2019avoir re\u00e7u une facture \u00ab sal\u00e9e \u00bb, la jugeant non conforme \u00e0 sa consommation normale. \u00ab J\u2019avais l\u2019habitude de recevoir une facture \u00e0 2 000 FCFA par mois. A ma grande surprise, je re\u00e7ois 4 factures d\u2019un montant cumul\u00e9 de 48 000 FCFA, soit 12 000 F CFA par mois \u00bb, conteste-t-il. Il explique que durant les trois derni\u00e8res ann\u00e9es, sa consommation mensuelle n\u2019a jamais d\u00e9pass\u00e9 3 500 F CFA. Apr\u00e8s sa rencontre avec les agents de l\u2019ONEA, sa tension ne cesse de monter d\u2019un cran. \u00ab Qu\u2019ils viennent arracher leur compteur, je ne paierai pas cette somme \u00bb, s\u2019\u00e9nerve M. Zampaligr\u00e9. Les d\u00e9sagr\u00e9ments caus\u00e9s par la facturation bimestrielle suscitent \u00e0 la fois col\u00e8re et indignation chez les consommateurs.<\/p>\n

Pour juguler le ph\u00e9nom\u00e8ne, les responsables de l\u2019ONEA en collaboration avec la Ligue des consommateurs du Burkina (LCB) ont initi\u00e9 une campagne de communication au cours de laquelle, ils re\u00e7oivent et traitent les plaintes. L\u2019agence de Gounghin a d\u00e9j\u00e0 enregistr\u00e9 70 plaintes \u00e0 quelques heures de la cl\u00f4ture de l\u2019op\u00e9ration dans ladite agence. Issouf Dissa se perd lui aussi dans les d\u00e9dales de la facturation bimestrielle. En d\u00e9sespoir de cause, il finit par s\u2019accommoder \u00e0 ces factures \u00ab sal\u00e9es \u00bb. \u00ab On va faire comment, on est oblig\u00e9 de payer\u00bb, se r\u00e9signe-t-il, la mine froiss\u00e9e. A l\u2019en croire, la facturation actuelle ne correspond pas \u00e0 la consommation r\u00e9elle du client. \u00ab J\u2019ai coutume de payer entre 6000 et 9000 FCFA. Maintenant, ils m\u2019ont envoy\u00e9 une facture de 14500 FCFA que je viens de payer.<\/p>\n

La deuxi\u00e8me facture dont le montant s\u2019\u00e9l\u00e8ve \u00e0 13145 FCFA sera r\u00e9gl\u00e9e ult\u00e9rieurement \u00bb, note-t-il. Pour lui, si la plupart des consommateurs \u00e9prouvaient des difficult\u00e9s \u00e0 r\u00e9gler une seule facture avant l\u2019\u00e9ch\u00e9ance, qu\u2019adviendra-t-il d\u00e9sormais avec les doubles factures ? Cette question, nombreux sont les clients de l\u2019ONEA qui se la posent. A l\u2019occasion de cette campagne de communication, certains sortent toujours insatisfaits. C\u2019est le cas chez Oumarou Zampaligr\u00e9. \u00ab Ils ont dit qu\u2019il se pourrait que quelqu\u2019un d\u2019autre utilise le compteur \u00e0 mon insu \u00bb, rapporte-t-il. De tels arguments ne sauraient le convaincre, vu que chacun dispose de son propre compteur dans la cour commune. \u00ab Ils m\u2019ont propos\u00e9 de m\u2019attacher les services d\u2019un plombier pour voir mon compteur \u00bb, ajoute-t-il.<\/p>\n

A c\u00f4t\u00e9 de la facturation bimestrielle qui cr\u00e9e des frustrations chez les clients de l\u2019ONEA, il y a d\u2019autres situations comme, la non-d\u00e9livrance de factures \u00e0 leur endroit. \u00ab Il y a des consommateurs qui se disent que tant qu\u2019ils ne re\u00e7oivent pas de factures, ils ne sont pas oblig\u00e9s d\u2019aller payer \u00bb, rel\u00e8ve le pr\u00e9sident de la LCB, Dasman\u00e9 Traor\u00e9.
\nLe cas des releveurs qui, m\u00eame sans avoir eu acc\u00e8s \u00e0 des cours, s\u2019\u00e9chinent \u00e0 calculer le montant de la consommation du client, a \u00e9t\u00e9 \u00e9voqu\u00e9. Par quelle alchimie proc\u00e8dent-ils? En tout cas, la question a \u00e9t\u00e9 soulev\u00e9e par la LCB et reste pos\u00e9e. \u00ab Si la porte est ferm\u00e9e, comment ils font pour trouver l\u2019index ? \u00bb, s\u2019interroge Dasman\u00e9 Traor\u00e9. Aussi, il souligne des erreurs au niveau des index, cette fois-ci imputables aux agents releveurs qui ne passent pas \u00e0 temps.<\/p>\n

Pour lui, il \u00e9tait de bon aloi que la LCB et l\u2019ONEA se retrouvent pour trouver des solutions aux pr\u00e9occupations des consommateurs. Cette action a permis \u00e0 des consommateurs de r\u00e9soudre leurs probl\u00e8mes certes, mais en plus, pr\u00e9cise M. Traor\u00e9, de mieux comprendre le fonctionnement du syst\u00e8me. R\u00e9pondant \u00e0 ceux qui plaident pour l\u2019arr\u00eat imm\u00e9diat des facturations bimestrielles, il affirme que la LCB entend produire son rapport d\u00e9taill\u00e9 \u00e0 la fin de la campagne. Apr\u00e8s cela, la d\u00e9cision incombera aux autorit\u00e9s. Par ailleurs, la LCB signale que toutes les anomalies ne sont pas forc\u00e9ment li\u00e9es \u00e0 la facturation bimestrielle. Des fuites d\u2019eau et des arri\u00e9r\u00e9s de paiement constat\u00e9s chez certains consommateurs sont \u00e0 l\u2019origine des d\u00e9sagr\u00e9ments qu\u2019ils rencontrent. Le conseil que l\u2019ONEA prodigue \u00e0 ses clients est que ces derniers ferment toutes les sorties d\u2019eau avant de se coucher la nuit tout en prenant le soin de relev\u00e9 l\u2019index \u00e0 l\u2019instant T sur le compteur. Si au matin l\u2019index n\u2019a pas chang\u00e9, cela signifie que leur probl\u00e8me n\u2019a pas un lien avec une fuite d\u2019eau. En visite sur les lieux, le ministre en charge de l\u2019eau, Ousmane Nacro, a touch\u00e9 du doigt le calvaire que vivent certains consommateurs d\u2019eau.<\/p>\n

\u00a0<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Burkina Faso. Les responsables de l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA) et ceux de la Ligue des consommateurs du Burkina (LCB) m\u00e8nent une campagne de communication sur la facturation bimestrielle et le lot de d\u00e9sagr\u00e9ments qu\u2019elle engendre. L\u2019agence de Gounghin a enregistr\u00e9, au troisi\u00e8me jour de cette campagne, environ 70 plaintes. […]<\/p>\n","protected":false},"author":82,"featured_media":5552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,11,10],"tags":[111,725,1274,29,1272,1273],"class_list":["post-5553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-homepage-french","category-toutes-les-actualites","tag-africa-press","tag-africa-press-burkina-faso","tag-bimestrielle","tag-burkina-faso","tag-facturation","tag-onea"],"yoast_head":"\nFacturation bimestrielle de l\u2019ONEA : Environ 70 plaintes enregistr\u00e9es \u00e0 l\u2019agence de Gounghin - Burkina Faso<\/title>\n<meta name=\"description\" content=\"Les responsables de l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA) et ceux de la Ligue des consommateurs du ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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