{"id":5713,"date":"2021-02-12T20:42:50","date_gmt":"2021-02-12T20:42:50","guid":{"rendered":"https:\/\/www.africa-press.net\/burkina-faso\/?p=5713"},"modified":"2021-02-13T13:51:44","modified_gmt":"2021-02-13T13:51:44","slug":"facturation-bimestrielle-de-lonea-le-ministre-ousmane-nacro-sur-les-sites-de-prise-en-charge-des-plaintes","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/burkina-faso\/politique\/facturation-bimestrielle-de-lonea-le-ministre-ousmane-nacro-sur-les-sites-de-prise-en-charge-des-plaintes","title":{"rendered":"Facturation bimestrielle de l\u2019ONEA: le ministre Ousmane Nacro sur les sites de prise en charge des plaintes"},"content":{"rendered":"

Africa-Press<\/a> – Burkina Faso<\/a>. <\/strong><\/span>Le ministre de l\u2019Eau et de l\u2019Assainissement, Ousmane Nacro, a effectu\u00e9 une visite sur les sites de prise en charge des plaintes li\u00e9es au relev\u00e9 bimestriel de l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA), dans les agences de Gounghin et des 1200 Logements, le mercredi 10 f\u00e9vrier 2021 \u00e0 Ouagadougou.<\/b><\/p>\n

Depuis le 8 f\u00e9vrier 2021, l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA) a mis en place un dispositif pour recevoir et traiter les plaintes des clients \u00e0 la suite de la facturation bimestrielle. Une action op\u00e9r\u00e9e jusqu\u2019au 24 f\u00e9vrier dans les agences de Gounghin, Tampouy, 1200 Logements, Zad et l\u2019Agence centrale. Pour s\u2019assurer du bon d\u00e9roulement de cette activit\u00e9, le ministre de l\u2019Eau et de l\u2019Assainissement, Ousmane Nacro, a effectu\u00e9 le d\u00e9placement sur les sites de Gounghin et 1200 Logements, le mercredi 10 f\u00e9vrier 2021 \u00e0 Ouagadougou. A l\u2019Agence de Gounghin, il a fait le constat du bon fonctionnement du dispositif. Les clients sont re\u00e7us par les \u00e9quipes qui recueillent les plaintes et r\u00e9clamations. Plus de 30 plaintes sont re\u00e7ues par jour pour la plupart de consommateurs qui trouvent leurs factures d\u2019eau inhabituellement \u00e9lev\u00e9es, ont expliqu\u00e9 les agents de l\u2019ONEA. A la mi-journ\u00e9e du 3e jour de l\u2019op\u00e9ration \u00e0 ladite agence, environ 70 plaintes ont \u00e9t\u00e9 re\u00e7ues, a confi\u00e9 le ministre Nacro. \u00ab Nous sommes venus constater d\u2019abord la mise en \u0153uvre de cette action qui a \u00e9t\u00e9 entreprise par l\u2019ONEA pour apporter une r\u00e9ponse aux diff\u00e9rentes plaintes et r\u00e9clamations de ses clients. Nous avons constat\u00e9 l\u2019ouverture de trois guichets aupr\u00e8s desquels les clients qui ont des plaintes peuvent se pr\u00e9senter \u00bb, a-t-il dit. Sur les deux sites, Ousmane Nacro a prodigu\u00e9 ses encouragements aux diff\u00e9rentes \u00e9quipes et aux travailleurs rencontr\u00e9s sur place. \u00ab Nous encourageons et f\u00e9licitons l\u2019ONEA pour cette initiative. Nous demandons de poursuivre dans cette lanc\u00e9e pour que le probl\u00e8me du relev\u00e9 bimestriel puisse \u00eatre r\u00e9solu. Nous pensons que c\u2019est une innovation de l\u2019ONEA \u00bb, a laiss\u00e9 entendre le ministre. De son avis, si le relev\u00e9 pose probl\u00e8me, cela est en partie d\u00fb au fait que pendant le premier trimestre de l\u2019ann\u00e9e 2020, la maladie \u00e0 coronavirus a fait qu\u2019au cours du mois d\u2019avril, les agents releveurs n\u2019ont pas pu sortir faire leur travail. Pr\u00e9sents sur le terrain, les agents de la Ligue des consommateurs du Burkina (LCB) recueillent \u00e9galement les pr\u00e9occupations des clients. De leurs confidences, certains clients repartent satisfaits, d\u2019autres non. Aussi, la LCB a r\u00e9v\u00e9l\u00e9 que certains agents releveurs ne font pas correctement leur boulot puisqu\u2019il arrive que certains domiciles soient ferm\u00e9s, mais l\u2019agent a tout de m\u00eame acc\u00e8s \u00e0 l\u2019index des domiciles. Par quel proc\u00e9d\u00e9 ? Personne ne le sait. \u00ab Si la porte est ferm\u00e9e, comment ils font pour trouver l\u2019index ? \u00bb, s\u2019est interrog\u00e9 le premier responsable de la LCB, Dasman\u00e9 Traor\u00e9. C\u2019est pourquoi, ces membres ont fait comprendre au ministre qu\u2019\u00e0 la fin de l\u2019op\u00e9ration, la ligue fera un rapport qui sera adress\u00e9 \u00e0 l\u2019ONEA et au minist\u00e8re. En attendant, le ministre Ousmane Nacro s\u2019est voulu optimiste quant au syst\u00e8me du relev\u00e9 bimestriel. \u00ab Pour nous, si les r\u00e9ponses sont apport\u00e9es, nous devons poursuivre cette r\u00e9forme qui vient pallier les insuffisances pos\u00e9es \u00e0 certains niveaux par rapport \u00e0 certaines r\u00e9clamations \u00bb, a r\u00e9agi M. Nacro.<\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Burkina Faso. Le ministre de l\u2019Eau et de l\u2019Assainissement, Ousmane Nacro, a effectu\u00e9 une visite sur les sites de prise en charge des plaintes li\u00e9es au relev\u00e9 bimestriel de l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA), dans les agences de Gounghin et des 1200 Logements, le mercredi 10 f\u00e9vrier 2021 \u00e0 Ouagadougou. […]<\/p>\n","protected":false},"author":82,"featured_media":5712,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,2,10],"tags":[111,725,29,1273,946,490],"class_list":["post-5713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-homepage-french","category-politique","category-toutes-les-actualites","tag-africa-press","tag-africa-press-burkina-faso","tag-burkina-faso","tag-onea","tag-ousmane-nacro","tag-visite"],"yoast_head":"\nFacturation bimestrielle de l\u2019ONEA: le ministre Ousmane Nacro sur les sites de prise en charge des plaintes - Burkina Faso<\/title>\n<meta name=\"description\" content=\"Le ministre de l\u2019Eau et de l\u2019Assainissement, Ousmane Nacro, a effectu\u00e9 une visite sur les sites de prise en charge de ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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