{"id":8452,"date":"2021-03-23T18:30:02","date_gmt":"2021-03-23T18:30:02","guid":{"rendered":"https:\/\/www.africa-press.net\/burkina-faso\/?p=8452"},"modified":"2021-04-17T12:35:02","modified_gmt":"2021-04-17T12:35:02","slug":"nouveau-systeme-de-facturation-de-leau-a-quoi-rime-ce-facheux-entetement-de-lonea","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/burkina-faso\/homepage-french\/nouveau-systeme-de-facturation-de-leau-a-quoi-rime-ce-facheux-entetement-de-lonea","title":{"rendered":"Nouveau syst\u00e8me de facturation de l\u2019eau : A quoi rime ce f\u00e2cheux ent\u00eatement de l\u2019ONEA ?"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong><a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a> &#8211; <a href=\"https:\/\/www.africa-press.net\/burkina-faso\">Burkina Faso<\/a>. <\/strong><\/span><b>Pendant que la communaut\u00e9 internationale comm\u00e9more, ce lundi 22 mars 2021, la 28e \u00e9dition de la journ\u00e9e mondiale de l\u2019eau, le nouveau syst\u00e8me de facturation de l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA) doit s\u2019inviter \u00e0 la r\u00e9flexion nationale sur le sujet, car c\u2019est la jouissance m\u00eame d\u2019un droit humain qui est ainsi perturb\u00e9e.<\/b><\/p>\n<p>La nouvelle facturation de l\u2019ONEA occasionne des d\u00e9sagr\u00e9ments \u00e0 de nombreux consommateurs. Cela a \u00e9t\u00e9 relay\u00e9 \u00e0 souhait par les citoyens, le gouvernement s\u2019y est m\u00eal\u00e9, en demandant que les choses soient revues, mais h\u00e9las, l\u2019ONEA semble s\u2019en moquer ! Finalement, \u00e0 quoi rime cet ent\u00eatement ?<\/p>\n<p>\u00ab Le principe de ce nouveau syst\u00e8me consiste \u00e0 relever l\u2019index du compteur une fois tous les deux mois. Une facture interm\u00e9diaire du mois non relev\u00e9 est calcul\u00e9e et \u00e9dit\u00e9e sur la base de la consommation moyenne du client. A chaque passage du releveur, le client recevra deux factures mensuelles avec des dates limites de paiement diff\u00e9rentes \u00bb. C\u2019est la fameuse innovation que l\u2019ONEA a instaur\u00e9e depuis plusieurs mois maintenant.<\/p>\n<p>Depuis l\u2019arriv\u00e9e de ce syst\u00e8me, il n\u2019y a d\u2019aspect innovant (visible) que le lot de d\u00e9sagr\u00e9ments qu\u2019il a provoqu\u00e9s pour les clients. Quelles que soient les explications fournies, l\u2019ONEA n\u2019arrive pas \u00e0 convaincre de la pertinence de sa logique lorsque, par exemple, d\u2019une consommation moyenne de 2 000 FCFA, un client se retrouve d\u00e9sormais avec des factures qui oscillent de 5 000 FCFA \u00e0 20 000 FCFA. Et ce, sans que rien n\u2019ait chang\u00e9 dans l\u2019habitude de consommation !<\/p>\n<p>L\u2019on r\u00e9f\u00e8re les clients victimes du syst\u00e8me aux agences pour faire corriger les factures. Mais, qui doit supporter ce temps et les charges que le consommateur doit consacrer pour r\u00e9soudre cela ? Pourquoi vouloir que le client, qui doit courir la journ\u00e9e pour assurer la popote de sa famille, vienne passer son temps \u00e0 arpenter les couloirs des agences pour mettre de l\u2019ordre dans ce dont il n\u2019a pas \u00e9t\u00e9 \u00e0 la base ?<\/p>\n<p><b>Que devient l\u2019instruction du Premier ministre ?<\/b><\/p>\n<p>Interpell\u00e9 au sortir du Conseil des ministres du mercredi 23 d\u00e9cembre 2020, le ministre de la Communication, porte-parole du gouvernement, R\u00e9mis Fulgance Dandjinou, avait, sans langue de bois, exprim\u00e9 une sorte d\u2019agacement g\u00e9n\u00e9ral vis-\u00e0-vis de ce syst\u00e8me de l\u2019ONEA.<\/p>\n<p>\u00ab Le ministre de l\u2019Eau a pr\u00e9sent\u00e9 un peu la situation. Il a donn\u00e9 les explications de l\u2019ONEA, un certain nombre de raisons. Les ministres ont donn\u00e9 leur sentiment (\u00e9tant eux-m\u00eames des consommateurs d\u2019eau), beaucoup ont exprim\u00e9 des situations o\u00f9 ils \u00e9taient \u00e0 des consommations de 20 000 FCFA, 25 000 FCFA et on leur dit de payer 75 000 FCFA ou 100 000 FCFA. Donc, il y a un probl\u00e8me que tout le monde vit en tant que Burkinab\u00e8 \u00bb, a-t-il confi\u00e9.<\/p>\n<p>M. Dandjinou avait ensuite pr\u00e9cis\u00e9 que le Premier ministre Christophe Dabir\u00e9 a donn\u00e9 des instructions, dont une instruction ferme qui est que le ministre en charge de la question re\u00e7oive le directeur g\u00e9n\u00e9ral et le pr\u00e9sident du Conseil d\u2019administration de l\u2019ONEA avec deux directives. \u00ab Premi\u00e8rement, puisqu\u2019il y a des factures qui sont en train d\u2019arriver (certains re\u00e7oivent trois ou quatre factures), que sur ces factures-l\u00e0, il ne soit pas question de pr\u00e9lever la moindre p\u00e9nalit\u00e9 que ce soit.<\/p>\n<p>Deuxi\u00e8mement, que l\u2019on regarde le syst\u00e8me (de facturation), et que s\u2019il y a n\u00e9cessit\u00e9 de revenir sur le syst\u00e8me, que l\u2019on y revienne afin qu\u2019il n\u2019y ait pas d\u2019\u00e9l\u00e9ments qui puissent brimer les gens. Personnellement, j\u2019ai exprim\u00e9 le fait que je ne comprenais pas comment on pouvait calculer la consommation sur des moyennes \u00bb, avait-il expliqu\u00e9.<\/p>\n<p>Environ quatre mois apr\u00e8s, les d\u00e9sagr\u00e9ments se poursuivent, rien n\u2019ayant chang\u00e9. On a l\u2019impression d\u2019\u00eatre en face d\u2019un pillage des clients autour de cette question. Certains sont contraints, pour raisons diverses, de s\u2019acquitter de leurs factures et de ruminer ainsi leur col\u00e8re.<\/p>\n<p>Pourquoi l\u2019ONEA ne veut-il pas obtemp\u00e9rer, malgr\u00e9 les interpellations du gouvernement, des organisations de la soci\u00e9t\u00e9 civile et des nombreux consommateurs sur qui p\u00e8se son nouveau syst\u00e8me ? Pendant combien de temps encore va se poursuivre la situation ?<\/p>\n<p><b>\u00a0<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Burkina Faso. Pendant que la communaut\u00e9 internationale comm\u00e9more, ce lundi 22 mars 2021, la 28e \u00e9dition de la journ\u00e9e mondiale de l\u2019eau, le nouveau syst\u00e8me de facturation de l\u2019Office national de l\u2019eau et de l\u2019assainissement (ONEA) doit s\u2019inviter \u00e0 la r\u00e9flexion nationale sur le sujet, car c\u2019est la jouissance m\u00eame d\u2019un droit humain [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":8451,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,2,10],"tags":[111,725,29],"class_list":["post-8452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-homepage-french","category-politique","category-toutes-les-actualites","tag-africa-press","tag-africa-press-burkina-faso","tag-burkina-faso"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nouveau syst\u00e8me de facturation de l\u2019eau : A quoi rime ce f\u00e2cheux ent\u00eatement de l\u2019ONEA ? 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