{"id":30624,"date":"2022-11-02T18:39:19","date_gmt":"2022-11-02T18:39:19","guid":{"rendered":"https:\/\/www.africa-press.net\/cameroun\/politique\/telecoms-orange-mtn-nexttel-et-camtel-mis-en-demeure-notamment-pour-mauvaise-qualite-de-service"},"modified":"2022-11-02T19:22:03","modified_gmt":"2022-11-02T19:22:03","slug":"telecoms-orange-mtn-nexttel-et-camtel-mis-en-demeure-notamment-pour-mauvaise-qualite-de-service","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cameroun\/economie\/telecoms-orange-mtn-nexttel-et-camtel-mis-en-demeure-notamment-pour-mauvaise-qualite-de-service","title":{"rendered":"T\u00e9l\u00e9coms\u00a0: Orange, MTN, Nexttel et Camtel mis en demeure notamment pour mauvaise qualit\u00e9 de service"},"content":{"rendered":"

Africa-Press – Cameroun. <\/strong><\/span>Investir au Cameroun) – Le directeur ge\u0301ne\u0301ral (DG) de l\u2019Agence de re\u0301gulation des te\u0301le\u0301communications (ART), Phile\u0301mon Zo\u2019o Zame, a mis en demeure les quatre ope\u0301rateurs de te\u0301le\u0301phonie exerc\u0327ant au Cameroun : Orange, MTN, Viettel (exerc\u0327ant sous le nom commercial de Nexttel) et l\u2019ope\u0301rateur public Camtel, apprend-on d\u2019une note publie\u0301e le 1er novembre. Ceci a\u0300 cause \u00ab d\u2019importants manquements \u00bb constate\u0301s en ce qui concerne la qualite\u0301 de service, la couverture et la performance des re\u0301seaux d\u2019acce\u0300s, les offres tarifaires et l\u2019utilisation des fre\u0301quences radioe\u0301lectriques.<\/p>\n

\u00ab Dans l\u2019optique de reme\u0301dier imme\u0301diatement a\u0300 cette situation pre\u0301judiciable aux consommateurs des produits et services de communications e\u0301lectroniques, des mises en demeure ont e\u0301te\u0301 adresse\u0301es aux ope\u0301rateurs Orange Cameroun, MTN Cameroon, Viettel et Camtel \u00bb, e\u0301crit le DG. Il ajoute que, le re\u0301gulateur a programme\u0301 une se\u0301rie de missions d\u2019e\u0301valuation des syste\u0300mes de monitoring de la qualite\u0301 de service offerte aux abonne\u0301s par lesdits ope\u0301rateurs et la premie\u0300re a de\u0301ja\u0300 e\u0301te\u0301 effectue\u0301e a\u0300 Douala le 25 octobre 2022 au datacenter de l\u2019ope\u0301rateur MTN Cameroon. Phile\u0301mon Zo\u2019o Zame pre\u0301cise que l\u2019ART entend veiller a\u0300 ce que la fourniture optimale des services de communications e\u0301lectroniques soit re\u0301tablie par les ope\u0301rateurs dans les meilleurs de\u0301lais, faute de quoi, \u00ab certains s\u2019exposent aux sanctions pre\u0301vues par la re\u0301glementation en vigueur \u00bb.<\/p>\n

Ce n\u2019est pas la premie\u0300re fois que ces ope\u0301rateurs de te\u0301le\u0301coms sont interpelle\u0301s sur la mauvaise qualite\u0301 des services. Le gouvernement camerounais a donne\u0301 un de\u0301lai de six mois aux ope\u0301rateurs de te\u0301le\u0301coms, a\u0300 partir du mois de novembre 2017, pour ame\u0301liorer la qualite\u0301 de leurs services, conforme\u0301ment aux diffe\u0301rents cahiers des charges. Et pour cause, \u00ab le taux de re\u0301ussite des appels reste bas en 2G pour Orange et Dual 2G\/3G pour MTN \u00bb, selon un audit commande\u0301 a\u0300 l\u2019e\u0301poque du gouvernement au Sue\u0301dois Cybercom Group.<\/p>\n

A en croire le rapport d\u2019audit de ce cabinet, tous les ope\u0301rateurs des re\u0301seaux de communications e\u0301lectroniques au Cameroun s\u2019illustrent par l\u2019insuffisance des investissements par rapport a\u0300 l\u2019accroissement du nombre des abonne\u0301s ; des lacunes techniques dans le re\u0301glage des e\u0301quipements ; le dimensionnement des re\u0301seaux non optimise\u0301s ; une grande vulne\u0301rabilite\u0301 aux menaces de se\u0301curite\u0301 ; les bases de donne\u0301es inexactes ; des coupures pre\u0301coces d\u2019appels et la de\u0301gradation de la qualite\u0301 d\u2019e\u0301coute, etc. Mais aucun ope\u0301rateur n\u2019avait e\u0301te\u0301 sanctionne\u0301.<\/p>\n

Pour plus d’informations et d’analyses sur la Cameroun<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Cameroun. Investir au Cameroun) – Le directeur ge\u0301ne\u0301ral (DG) de l\u2019Agence de re\u0301gulation des te\u0301le\u0301communications (ART), Phile\u0301mon Zo\u2019o Zame, a mis en demeure les quatre ope\u0301rateurs de te\u0301le\u0301phonie exerc\u0327ant au Cameroun : Orange, MTN, Viettel (exerc\u0327ant sous le nom commercial de Nexttel) et l\u2019ope\u0301rateur public Camtel, apprend-on d\u2019une note publie\u0301e le 1er novembre. […]<\/p>\n","protected":false},"author":82,"featured_media":30623,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[36,50,49],"class_list":["post-30624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-africa-press","tag-africa-press-cameroun","tag-cameroun"],"yoast_head":"\nT\u00e9l\u00e9coms\u00a0: Orange, MTN, Nexttel et Camtel mis en demeure notamment pour mauvaise qualit\u00e9 de service - Cameroun<\/title>\n<meta name=\"description\" content=\"Investir au Cameroun) - Le directeur ge\u0301ne\u0301ral (DG) de l\u2019Agence de re\u0301gulation des te\u0301le\u0301communications (ART), Phile\u0301mon ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/cameroun\/economie\/telecoms-orange-mtn-nexttel-et-camtel-mis-en-demeure-notamment-pour-mauvaise-qualite-de-service\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9l\u00e9coms\u00a0: Orange, MTN, Nexttel et Camtel mis en demeure notamment pour mauvaise qualit\u00e9 de service\" \/>\n<meta property=\"og:description\" content=\"Investir au Cameroun) - 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