{"id":44590,"date":"2023-05-26T12:35:58","date_gmt":"2023-05-26T12:35:58","guid":{"rendered":"https:\/\/www.africa-press.net\/cameroun\/politique\/qualite-de-service-6-milliards-de-penalites-infligees-a-mtn-orange-camtel-et-nexttel-apres-des-appels-au-boycott"},"modified":"2023-05-26T12:53:28","modified_gmt":"2023-05-26T12:53:28","slug":"qualite-de-service-6-milliards-de-penalites-infligees-a-mtn-orange-camtel-et-nexttel-apres-des-appels-au-boycott","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cameroun\/economie\/qualite-de-service-6-milliards-de-penalites-infligees-a-mtn-orange-camtel-et-nexttel-apres-des-appels-au-boycott","title":{"rendered":"Qualit\u00e9 de service\u00a0: 6 milliards de p\u00e9nalit\u00e9s inflig\u00e9es \u00e0 MTN, Orange, Camtel et Nexttel, apr\u00e8s des appels au boycott"},"content":{"rendered":"

Africa-Press – Cameroun. <\/strong><\/span>Investir au Cameroun) – Dans un communique\u0301 publie\u0301 le 25 mai 2023, le directeur ge\u0301ne\u0301ral de l\u2019agence de re\u0301gulation des te\u0301le\u0301communications (ART), Phile\u0301mon Zo\u2019o Zame (photo), annonce des pe\u0301nalite\u0301s d\u2019un montant total de 6 milliards de FCFA, contre les ope\u0301rateurs de te\u0301le\u0301phonie en activite\u0301 au Cameroun. Selon le DG de l\u2019ART, ces \u00ab sanctions font suite aux manquements re\u0301currents observe\u0301s dans le cadre du suivi des obligations de couverture et qualite\u0301 des services des communications e\u0301lectroniques contenues dans leurs cahiers de charges respectifs \u00bb.<\/p>\n

C\u2019est Orange Cameroun qui he\u0301rite de la plus grosse enveloppe de pe\u0301nalite\u0301s, avec 2,2 milliards de FCFA. Vient ensuite le Vietnamien Viettel, qui ope\u0300re au Cameroun sous la marque Nexttel, avec une pe\u0301nalite\u0301 de 1,6 milliard de FCFA. Contre 1,4 milliard de FCFA pour la filiale locale de MTN et seulement 800 millions de FCFA pour Camtel, l\u2019ope\u0301rateur historique des te\u0301le\u0301coms su pays. \u00ab Les pe\u0301nalite\u0301s sus-e\u0301voque\u0301es n\u2019excluent pas des sanctions administratives a\u0300 l\u2019encontre desdits ope\u0301rateurs, entre autres, la re\u0301duction de la dure\u0301e de la concession et\/ou le retrait de celle-ci \u00bb, pre\u0301vient de DG de l\u2019ART.<\/p>\n

Ces sanctions surviennent apre\u0300s une vague d\u2019indignation dans le pays, suite a\u0300 la de\u0301gradation de plus en plus prononce\u0301e de la qualite\u0301 des services te\u0301le\u0301coms, que les ope\u0301rateurs, eux, mettaient sur le compte des multiples interruptions de la fibre optique et de la fourniture de l\u2019e\u0301nergie e\u0301lectrique dans le pays. Une campagne de boycott des services des ope\u0301rateurs de te\u0301le\u0301phonie mobile a me\u0302me e\u0301te\u0301 lance\u0301e fin avril sur les re\u0301seaux sociaux.<\/p>\n

Baptise\u0301e \u00ab Mode avion \u00bb, cette campagne a\u0300 laquelle se sont me\u0302le\u0301es des personnalite\u0301s comme les artistes-musiciennes Kareyce Fotso et Charlotte Dipanda, le re\u0301alisateur de se\u0301ries te\u0301le\u0301vise\u0301es Ebenezer Kepombia, le ce\u0301le\u0300bre avocat Claude Assira, l\u2019experte des TIC Rebecca Enonchong, ou encore des hommes politiques tels que Cabral Liibi, consistait a\u0300 mettre les te\u0301le\u0301phones en \u00ab mode avion \u00bb (pour ne pas avoir a\u0300 les utiliser) entre 12h et 14h, le 24 avril 2023. Certains soutiens de la campagne pre\u0301conisaient d\u2019ailleurs que l\u2019exercice soit re\u0301pe\u0301te\u0301 tous les jours, jusqu\u2019a\u0300 faire plier les ope\u0301rateurs.<\/p>\n

Face a\u0300 la monte\u0301e de la cole\u0300re des utilisateurs des services te\u0301le\u0301coms, la ministre des Poste et Te\u0301le\u0301coms, Minette Libom Li Likeng, avait du\u0302 convoquer une re\u0301union de crise le 27 avril 2023, avec les ope\u0301rateurs et le re\u0301gulateur. Re\u0301union au sortir de laquelle les ope\u0301rateurs, comme a\u0300 l\u2019accoutume\u0301e, avaient pris des engagements pour ame\u0301liorer leur qualite\u0301 de service. Mais un mois plus tard, rien n\u2019a fondamentalement change\u0301 pour les clients, qui continuent a\u0300 subir la qualite\u0301 de service approximative des ope\u0301rateurs.<\/p>\n

Pour plus d’informations et d’analyses sur la Cameroun<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Cameroun. Investir au Cameroun) – Dans un communique\u0301 publie\u0301 le 25 mai 2023, le directeur ge\u0301ne\u0301ral de l\u2019agence de re\u0301gulation des te\u0301le\u0301communications (ART), Phile\u0301mon Zo\u2019o Zame (photo), annonce des pe\u0301nalite\u0301s d\u2019un montant total de 6 milliards de FCFA, contre les ope\u0301rateurs de te\u0301le\u0301phonie en activite\u0301 au Cameroun. Selon le DG de l\u2019ART, ces […]<\/p>\n","protected":false},"author":82,"featured_media":44588,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[36,50,49],"class_list":["post-44590","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-africa-press","tag-africa-press-cameroun","tag-cameroun"],"yoast_head":"\nQualit\u00e9 de service\u00a0: 6 milliards de p\u00e9nalit\u00e9s inflig\u00e9es \u00e0 MTN, Orange, Camtel et Nexttel, apr\u00e8s des appels au boycott - Cameroun<\/title>\n<meta name=\"description\" content=\"Investir au Cameroun) - Dans un communique\u0301 publie\u0301 le 25 mai 2023, le directeur ge\u0301ne\u0301ral de l\u2019agence de re\u0301gulation de ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/cameroun\/economie\/qualite-de-service-6-milliards-de-penalites-infligees-a-mtn-orange-camtel-et-nexttel-apres-des-appels-au-boycott\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualit\u00e9 de service\u00a0: 6 milliards de p\u00e9nalit\u00e9s inflig\u00e9es \u00e0 MTN, Orange, Camtel et Nexttel, apr\u00e8s des appels au boycott\" \/>\n<meta property=\"og:description\" content=\"Investir au Cameroun) - 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