{"id":101692,"date":"2025-07-03T16:12:13","date_gmt":"2025-07-03T16:12:13","guid":{"rendered":"https:\/\/www.africa-press.net\/cotedivoire\/politique\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire"},"modified":"2025-07-03T16:34:10","modified_gmt":"2025-07-03T16:34:10","slug":"usagers-mecontents-a-81-des-services-publics-en-cote-divoire","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire","title":{"rendered":"Usagers M\u00e9contents \u00e0 81% des Services Publics en C\u00f4te d&rsquo;Ivoire"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; C\u00f4te d&rsquo;Ivoire. <\/strong><\/span>Dans le cadre de la modernisation de l&rsquo;administration publique, le conseil des ministres a adopte\u0301, ce mercredi 2 juillet, deux communications significatives. La premie\u0300re concerne un projet ambitieux de re\u0301vision des curriculats de formation destine\u0301s aux emplois publics. Ce projet s&rsquo;inscrit dans la mise en \u0153uvre de la politique nationale de formation continue des fonctionnaires et agents de l&rsquo;E\u0301tat.<\/p>\n<p>Il vise a\u0300 couvrir l&rsquo;ensemble des e\u0301coles, instituts et centres de formation, en se concentrant a\u0300 la fois sur la formation des nouvelles recrues et sur le perfectionnement des agents de\u0301ja\u0300 en activite\u0301. L&rsquo;objectif principal est de renforcer l&rsquo;ade\u0301quation entre les compe\u0301tences des agents publics et les besoins des administrations, garantissant ainsi une meilleure efficacite\u0301 dans le service public. Le lancement de ce projet est pre\u0301vu pour ce mois de juillet et s&rsquo;e\u0301tendra sur une dure\u0301e de dix mois.<\/p>\n<p>La deuxie\u0300me communication porte sur un rapport d&rsquo;analyse des pre\u0301occupations et du ressenti des usagers du service public, re\u0301alise\u0301 par l&rsquo;observatoire du service public pour le second semestre de l&rsquo;anne\u0301e 2024. Ce rapport re\u0301ve\u0300le que, durant la pe\u0301riode de juillet a\u0300 de\u0301cembre 2024, un total de 1 826 pre\u0301occupations a e\u0301te\u0301 enregistre\u0301, marquant une hausse de 41,2 % par rapport au premier semestre de la me\u0302me anne\u0301e. Parmi ces pre\u0301occupations, 81 % sont des plaintes, 2 % rele\u0300vent d&rsquo;e\u0301motions, et 7 % sont des suggestions. Bien que l&rsquo;analyse indique des progre\u0300s notables dans divers secteurs d&rsquo;activite\u0301s publiques, elle met e\u0301galement en lumie\u0300re des de\u0301fis persistants, notamment des retards et une lenteur dans la de\u0301livrance des actes ou documents administratifs.<\/p>\n<p>Pour faire face a\u0300 ces de\u0301fis, le conseil a souligne\u0301 l&rsquo;importance d&rsquo;intensifier le programme de digitalisation des proce\u0301dures administratives en cours. De plus, la cre\u0301ation d&rsquo;une direction de la qualite\u0301 au sein des diffe\u0301rents ministe\u0300res a e\u0301te\u0301 propose\u0301e pour garantir une ame\u0301lioration continue de la qualite\u0301 des services publics.<\/p>\n<p>Ces initiatives te\u0301moignent d&rsquo;une volonte\u0301 claire de moderniser l&rsquo;administration publique et d&rsquo;ame\u0301liorer l&rsquo;expe\u0301rience des usagers, tout en s&rsquo;assurant que les agents publics disposent des compe\u0301tences ne\u0301cessaires pour re\u0301pondre aux exigences d&rsquo;un service public en constante e\u0301volution.<\/p>\n<p><strong>Pour plus d&rsquo;informations et d&rsquo;analyses sur la <span style=\"color: #ff6600\">C\u00f4te d&rsquo;Ivoire<\/span>, suivez <span style=\"color: #ff6600\">Africa-Press<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; C\u00f4te d&rsquo;Ivoire. Dans le cadre de la modernisation de l&rsquo;administration publique, le conseil des ministres a adopte\u0301, ce mercredi 2 juillet, deux communications significatives. La premie\u0300re concerne un projet ambitieux de re\u0301vision des curriculats de formation destine\u0301s aux emplois publics. Ce projet s&rsquo;inscrit dans la mise en \u0153uvre de la politique nationale de [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":101691,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[3072,29,17669,18178,3316,1869,1352],"class_list":["post-101692","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-administration","tag-cote-divoire","tag-intensification","tag-mecontents","tag-publique","tag-services","tag-usagers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Usagers M\u00e9contents \u00e0 81% des Services Publics en C\u00f4te d&#039;Ivoire - C\u00f4te d&#039;Ivoire<\/title>\n<meta name=\"description\" content=\"Dans le cadre de la modernisation de l&#039;administration publique, le conseil des ministres a adopte\u0301, ce mercredi 2 juille ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Usagers M\u00e9contents \u00e0 81% des Services Publics en C\u00f4te d&#039;Ivoire\" \/>\n<meta property=\"og:description\" content=\"Dans le cadre de la modernisation de l&#039;administration publique, le conseil des ministres a adopte\u0301, ce mercredi 2 juille ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire\" \/>\n<meta property=\"og:site_name\" content=\"C\u00f4te d&#039;Ivoire\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-03T16:12:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-03T16:34:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/cote\/sites\/43\/2025\/07\/sm_1751547657.313415.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"322\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Usagers M\u00e9contents \u00e0 81% des Services Publics en C\u00f4te d&rsquo;Ivoire\",\"datePublished\":\"2025-07-03T16:12:13+00:00\",\"dateModified\":\"2025-07-03T16:34:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire\"},\"wordCount\":430,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/cote\/sites\/43\/2025\/07\/sm_1751547657.313415.jpg\",\"keywords\":[\"administration\",\"C\u00d4TE D'IVOIRE\",\"intensification\",\"m\u00e9contents\",\"Publique\",\"services\",\"usagers\"],\"articleSection\":[\"\u00c9conomie\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire\",\"url\":\"https:\/\/www.africa-press.net\/cotedivoire\/economie\/usagers-mecontents-a-81-des-services-publics-en-cote-divoire\",\"name\":\"Usagers M\u00e9contents \u00e0 81% des Services Publics en C\u00f4te d'Ivoire - 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