{"id":114213,"date":"2026-04-02T13:02:16","date_gmt":"2026-04-02T13:02:16","guid":{"rendered":"https:\/\/www.africa-press.net\/cotedivoire\/politique\/modernisation-administrative-acceleree-par-le-gouvernement"},"modified":"2026-04-02T13:14:06","modified_gmt":"2026-04-02T13:14:06","slug":"modernisation-administrative-acceleree-par-le-gouvernement","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cotedivoire\/politique\/modernisation-administrative-acceleree-par-le-gouvernement","title":{"rendered":"Modernisation Administrative Acc\u00e9l\u00e9r\u00e9e par le Gouvernement"},"content":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. <\/strong><\/span>Le gouvernement ivoirien poursuit sa dynamique de modernisation de l\u2019administration publique. A\u0300 l\u2019occasion de la tribune hebdomadaire \u00ab Tout savoir sur… \u00bb organise\u0301e par le Centre d\u2019information et de communication gouvernementale (CICG), Yves Alain Ouloto, directeur de la qualite\u0301, de l\u2019accompagnement et du changement (DQAC), a pre\u0301sente\u0301 les re\u0301formes engage\u0301es pour ame\u0301liorer les conditions de travail des fonctionnaires et agents de l\u2019E\u0301tat.<\/p>\n

Face a\u0300 un public compose\u0301 de journalistes et d\u2019e\u0301tudiants, il a de\u0301taille\u0301 les missions de cette direction cre\u0301e\u0301e en 2023, dont l\u2019objectif est d\u2019instaurer une culture de performance et d\u2019excellence au sein de l\u2019administration ivoirienne.<\/p>\n

Une administration tourne\u0301e vers la qualite\u0301 et l\u2019usager<\/p>\n

Selon Yves Alain Ouloto, la DQAC a pour mission de concevoir et de mettre en \u0153uvre une strate\u0301gie globale d\u2019ame\u0301lioration continue des services publics.<\/p>\n

\u00ab Il s\u2019agit de repenser les pratiques internes et d\u2019instaurer une culture de l\u2019excellence centre\u0301e sur l\u2019usager-client \u00bb, a-t-il explique\u0301.<\/p>\n

Cette approche repose sur plusieurs axes: la mise en place d\u2019un syste\u0300me de management inte\u0301gre\u0301, la promotion d\u2019une culture de qualite\u0301, le pilotage des re\u0301formes administratives et l\u2019ame\u0301lioration de la relation entre l\u2019administration et ses usagers, notamment les fonctionnaires.<\/p>\n

La direction agit ainsi comme une interface entre le ministe\u0300re et plus de 300 000 agents publics civils.<\/p>\n

La digitalisation au c\u0153ur des re\u0301formes<\/p>\n

Parmi les avance\u0301es majeures, la digitalisation des services occupe une place centrale. Gra\u0302ce au Syste\u0300me inte\u0301gre\u0301 de gestion des fonctionnaires et agents de l\u2019E\u0301tat (SYGFAE), les agents peuvent de\u0301sormais suivre leur carrie\u0300re et acce\u0301der a\u0300 leurs documents administratifs en ligne, sans avoir a\u0300 se de\u0301placer.<\/p>\n

Un Centre de relation usager-client a e\u0301galement e\u0301te\u0301 mis en place, accompagne\u0301 d\u2019une application accessible sur toute l\u2019e\u0301tendue du territoire. Ce dispositif permet aux fonctionnaires de soumettre leurs pre\u0301occupations et d\u2019obtenir des re\u0301ponses rapides, celles-ci e\u0301tant directement transmises aux services compe\u0301tents.<\/p>\n

Des de\u0301lais fortement re\u0301duits<\/p>\n

Les re\u0301formes engage\u0301es ont permis d\u2019ame\u0301liorer significativement les de\u0301lais de traitement des dossiers administratifs.<\/p>\n

De\u0301sormais, l\u2019arre\u0302te\u0301 de nomination est de\u0301livre\u0301 en 21 jours, le premier salaire est perc\u0327u en environ trois mois apre\u0300s la prise de fonction, les reque\u0302tes des agents obtiennent une re\u0301ponse en moyenne sous sept jours et certaines de\u0301marches simples, comme la re\u0301cupe\u0301ration d\u2019un mot de passe, se font en quelques minutes.<\/p>\n

Ces performances traduisent la volonte\u0301 de simplifier la vie des fonctionnaires et de garantir une meilleure continuite\u0301 du service public.<\/p>\n

Une re\u0301forme porte\u0301e au sommet de l\u2019E\u0301tat<\/p>\n

Ces innovations s\u2019inscrivent dans la vision impulse\u0301e par la ministre d\u2019E\u0301tat Anne De\u0301sire\u0301e Ouloto, en charge de la Fonction publique et de la modernisation de l\u2019administration.<\/p>\n

L\u2019objectif est clair: rendre l\u2019administration ivoirienne plus efficace, plus accessible et davantage oriente\u0301e vers les besoins des usagers.<\/p>\n

Une administration en pleine transformation<\/p>\n

A\u0300 ce jour, la DQAC compte 67 agents, dont 36 affecte\u0301s aux centres de relation usagers-clients. Ce dispositif te\u0301moigne de l\u2019engagement de l\u2019E\u0301tat a\u0300 rapprocher l\u2019administration des citoyens et a\u0300 ame\u0301liorer durablement la qualite\u0301 du service public.<\/p>\n

Avec ces re\u0301formes, la Co\u0302te d\u2019Ivoire franchit une nouvelle e\u0301tape dans la modernisation de sa fonction publique, en mettant l\u2019accent sur la rapidite\u0301, la transparence et l\u2019efficacite\u0301.<\/p>\n

Pour plus d’informations et d’analyses sur la C\u00f4te d’Ivoire<\/span>, suivez Africa-Press<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. Le gouvernement ivoirien poursuit sa dynamique de modernisation de l\u2019administration publique. A\u0300 l\u2019occasion de la tribune hebdomadaire \u00ab Tout savoir sur… \u00bb organise\u0301e par le Centre d\u2019information et de communication gouvernementale (CICG), Yves Alain Ouloto, directeur de la qualite\u0301, de l\u2019accompagnement et du changement (DQAC), a pre\u0301sente\u0301 les re\u0301formes engage\u0301es pour […]<\/p>\n","protected":false},"author":82,"featured_media":114212,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,10],"tags":[3072,2450,530,29,1689,8480,1747,13546,8095,20638],"class_list":["post-114213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-politique","category-toutes-les-actualites","tag-administration","tag-anne-desiree-ouloto","tag-cicg","tag-cote-divoire","tag-fonction-publique","tag-modernisation","tag-reforme","tag-service-public","tag-sygfae","tag-yves-alain-ouloto"],"yoast_head":"\nModernisation Administrative Acc\u00e9l\u00e9r\u00e9e par le Gouvernement - C\u00f4te d'Ivoire<\/title>\n<meta name=\"description\" content=\"Le gouvernement ivoirien poursuit sa dynamique de modernisation de l\u2019administration publique. 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