{"id":45328,"date":"2022-09-25T11:02:37","date_gmt":"2022-09-25T11:02:37","guid":{"rendered":"https:\/\/www.africa-press.net\/cotedivoire\/politique\/la-cie-presente-des-innovations-de-pointe-developpees-pour-la-satisfaction-de-ses-clients-2"},"modified":"2022-09-25T11:10:01","modified_gmt":"2022-09-25T11:10:01","slug":"la-cie-presente-des-innovations-de-pointe-developpees-pour-la-satisfaction-de-ses-clients-2","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cotedivoire\/economie\/la-cie-presente-des-innovations-de-pointe-developpees-pour-la-satisfaction-de-ses-clients-2","title":{"rendered":"La CIE pr\u00e9sente des innovations de pointe d\u00e9velopp\u00e9es pour la satisfaction de ses clients"},"content":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. <\/strong><\/span>Les participants \u00e0 cette premi\u00e8re \u00e9dition de l\u2019innovation n\u2019ont pas regrett\u00e9 d\u2019avoir effectu\u00e9 dans la soir\u00e9e du jeudi 22 septembre 2022 le d\u00e9placement \u00e0 l\u2019espace Latrille Event de Cocody.<\/p>\n

Comme sur place constat\u00e9 par KOACI, cette journ\u00e9e fut l\u2019occasion pour la compagnie ivoirienne de l\u2019\u00e9lectricit\u00e9 (CIE) de pr\u00e9senter les diff\u00e9rentes innovations entreprises qui vont permettre d\u2019am\u00e9liorer les services de la compagnie et de satisfaire \u00e0 coup s\u00fbr les clients.<\/p>\n

Ahmadou Bakayoko, directeur g\u00e9n\u00e9ral du groupe CIE-SODECI, a d\u2019entr\u00e9e de jeu fait savoir que le d\u00e9fi majeur de la CIE, c\u2019est d\u2019offrir une \u00e9lectricit\u00e9 de qualit\u00e9 et que les clients payent des factures qui ne soient pas trop \u00e9lev\u00e9es.<\/p>\n

Ainsi, \u00e0 travers cette journ\u00e9e de l\u2019innovation, la CIE voulait montrer toutes les initiatives qu\u2019elle met en \u0153uvre en interne dont certaines ne sont pas visibles mais visent \u00e0 am\u00e9liorer le service.<\/p>\n

Ce sont au total sept (7) th\u00e9matiques qui ont \u00e9t\u00e9 d\u00e9velopp\u00e9es lors de cette soir\u00e9e de l\u2019innovation dont l\u2019objectif \u00e9tait de montrer les solutions mises en place pour mieux maintenir le r\u00e9seau \u00e9lectrique, pr\u00e9venir certaines pannes et acc\u00e9l\u00e9rer le d\u00e9pannage.<\/p>\n

Au niveau du client, des solutions ont \u00e9t\u00e9 pr\u00e9sent\u00e9es pour avoir une meilleure connaissance de la consommation, ce qui leur permettra d\u2019adapter leur consommation.<\/p>\n

Toutes ces innovations ont \u00e9t\u00e9 d\u00e9velopp\u00e9es par des jeunes ivoiriens (environ 5 000), mobilis\u00e9s au quotidien et cr\u00e9ent des nouveaux outils pour pouvoir servir les Ivoiriens.<\/p>\n

\u00ab Partager la conviction qu\u2019on a pour transformer le quotidien des clients. Notre enjeu \u00e0 nous, c\u2019est de transformer le quotidien de nos clients \u00bb, a pr\u00e9cis\u00e9 Ahmadou Bakayoko, directeur g\u00e9n\u00e9ral de la CIE-SODECI.<\/p>\n

\u00ab Compteur intelligent pour des services innovants \u00bb fut le premier th\u00e8me d\u00e9velopp\u00e9 par Mathias Kouassi, directeur g\u00e9n\u00e9ral adjoint en charge de la consommation qui a pr\u00e9sent\u00e9 les atouts du compteur intelligent. Pour lui, ce service permet de gagner du temps. Ce qui dira-t-il permet de ma\u00eetriser et d’agir sur sa consommation. Mathias Kouassi a pr\u00e9cis\u00e9 que 58 % des clients sont au pr\u00e9pay\u00e9 et 2.800.000 compteurs intelligents sont d\u00e9ploy\u00e9s sur le territoire national.<\/p>\n

Marie Bitty, directrice service client de la CIE, a pr\u00e9sent\u00e9 quant \u00e0 elle l\u2019agence en ligne de la CIE.<\/p>\n

Elle a d\u00e9velopp\u00e9 la th\u00e9matique de la \u00ab digitalisation de la relation client, agence en ligne \u00bb. \u00c0 son tour, elle a indiqu\u00e9 que l\u2019agence en ligne de la CIE existe depuis 2019 et qu\u2019elle a grandi pour atteindre \u00e0 ce jour 3 000 t\u00e9l\u00e9chargements par jour.<\/p>\n

Marie Bitty a indiqu\u00e9 que l\u2019int\u00e9r\u00eat de l\u2019agence en ligne de la CIE permet d\u2019\u00e9viter les d\u00e9placements et d\u2019effectuer les op\u00e9rations rapidement.<\/p>\n

D\u00e9sir\u00e9 Bleu, directeur adjoint ing\u00e9nierie et travaux, a quant \u00e0 lui d\u00e9velopp\u00e9 le th\u00e8me de la \u00ab digitalisation des demandes travaux BTP \u00bb.<\/p>\n

La quatri\u00e8me th\u00e9matique a \u00e9t\u00e9 l\u2019affaire Guy Marc Aka, secr\u00e9taire ex\u00e9cutif du groupe Eranove.<\/p>\n

\u00ab Programme d\u2019alphab\u00e9tisation num\u00e9rique \u00bb via les smartphones a \u00e9t\u00e9 le projet de la CIE en partenariat avec Eranove. Il a pr\u00e9cis\u00e9 qu\u2019une application contenant des cours d\u2019alphab\u00e9tisation a \u00e9t\u00e9 d\u00e9velopp\u00e9e et est t\u00e9l\u00e9chargeable sur tous les mobiles.<\/p>\n

\u00ab La digitalisation des op\u00e9rations de d\u00e9pannage \u00bb, \u00e9tait l\u2019affaire de Patrice B\u00e9ou\u00e9, sous-directeur de la gestion de la relation client. Abordant cette cinqui\u00e8me th\u00e9matique, il a dit que ce service permet de pr\u00e9dire et d\u2019anticiper les pannes.<\/p>\n

\u00ab L\u2019inspection des r\u00e9seaux \u00e9lectriques par les drones \u00bb fut le th\u00e8me brillamment d\u00e9velopp\u00e9 Armelle Messou, sous-directrice de l\u2019intelligence artificielle. Cette sixi\u00e8me th\u00e9matique a permis aux participants de savoir que la technologie des drones est utilis\u00e9e pour \u00e9viter les coupures d\u2019\u00e9lectricit\u00e9. L\u2019int\u00e9gration des drones permet d\u2019aider \u00e0 am\u00e9liorer l\u2019efficacit\u00e9 des services, a-t-elle pr\u00e9cis\u00e9.<\/p>\n

Enfin, \u00ab Cap sur un r\u00e9seau \u00e9lectrique connect\u00e9 de demain \u00bb, a \u00e9t\u00e9 la derni\u00e8re th\u00e9matique d\u00e9velopp\u00e9e par Antoine Djigb\u00e9nou. Il a indiqu\u00e9 pour conclure que tous les th\u00e8mes abord\u00e9s ouvrent des perspectives \u00e9normes \u00e0 travers plusieurs cas qui ont \u00e9t\u00e9 d\u00e9montr\u00e9s et que les diff\u00e9rentes innovations d\u00e9velopp\u00e9es par la CIE permettront de faire en sorte que toutes les informations soient centralis\u00e9es pour permettre \u00e0 la CIE de mettre en place une intelligence artificielle.<\/p>\n

Pour plus d’informations et d’analyses sur la C\u00f4te d’Ivoire<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. Les participants \u00e0 cette premi\u00e8re \u00e9dition de l\u2019innovation n\u2019ont pas regrett\u00e9 d\u2019avoir effectu\u00e9 dans la soir\u00e9e du jeudi 22 septembre 2022 le d\u00e9placement \u00e0 l\u2019espace Latrille Event de Cocody. Comme sur place constat\u00e9 par KOACI, cette journ\u00e9e fut l\u2019occasion pour la compagnie ivoirienne de l\u2019\u00e9lectricit\u00e9 (CIE) de pr\u00e9senter les diff\u00e9rentes innovations […]<\/p>\n","protected":false},"author":82,"featured_media":45327,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,11,10],"tags":[56,63,7642,2428,29,2410],"class_list":["post-45328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-homepage-french","category-toutes-les-actualites","tag-africa-press","tag-africa-press-cote-divoire","tag-amadou-bakayoko","tag-cie","tag-cote-divoire","tag-journee"],"yoast_head":"\nLa CIE pr\u00e9sente des innovations de pointe d\u00e9velopp\u00e9es pour la satisfaction de ses clients - C\u00f4te d'Ivoire<\/title>\n<meta name=\"description\" content=\"Les participants \u00e0 cette premi\u00e8re \u00e9dition de 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