{"id":47014,"date":"2022-10-29T17:18:17","date_gmt":"2022-10-29T17:18:17","guid":{"rendered":"https:\/\/www.africa-press.net\/cotedivoire\/politique\/plainte-dune-association-des-consommateurs-contre-les-operateurs-mobiles-le-verdict-avant-jeudi"},"modified":"2022-10-29T17:39:45","modified_gmt":"2022-10-29T17:39:45","slug":"plainte-dune-association-des-consommateurs-contre-les-operateurs-mobiles-le-verdict-avant-jeudi","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cotedivoire\/economie\/plainte-dune-association-des-consommateurs-contre-les-operateurs-mobiles-le-verdict-avant-jeudi","title":{"rendered":"Plainte d’une association des consommateurs contre les op\u00e9rateurs mobiles, le Verdict avant jeudi ?"},"content":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. <\/strong><\/span>Comme nous le relayions dans un pre\u0301ce\u0301dent article, l\u2019ADDH (Association pour la De\u0301fense de la Dignite\u0301 Humaine) a porte\u0301 plainte aupre\u0300s de l\u2019Autorite\u0301 de Re\u0301gulation des Te\u0301le\u0301communications\/Tic de Co\u0302te d\u2019Ivoire (ARTCI), contre les ope\u0301rateurs mobiles, Orange, MTN et Moov Africa.<\/p>\n

L\u2019ADDH de\u0301nonce le non-respect des droits des consommateurs par les ope\u0301rateurs te\u0301le\u0301phoniques. Elle en veut pour preuve, l’article 5 de la de\u0301cision nume\u0301ro 2020-0599 du conseil de re\u0301gulation de l’autorite\u0301 de la re\u0301gulation des te\u0301le\u0301communications\/TIC de Co\u0302te d’Ivoire en date du 09 septembre 2020 portant encadrement des offres de services sur le marche\u0301 de de\u0301tail de la te\u0301le\u0301phonie mobile qui stipule que : \u00ab Les volumes de trafic ou les cre\u0301dits de communication obtenus par un client a\u0300 l’issue d’un acte commercial relativement a\u0300 une offre , sont acquis pour ce dernier et ne peuvent e\u0302tre supprime\u0301s , ni lui e\u0302tre retire\u0301s par l’ope\u0301rateur , si ceux-ci n’ont pas e\u0301te\u0301 inte\u0301gralement utilise\u0301s au terme de la pe\u0301riode de validite\u0301. Ces avantages devront e\u0302tre re\u0301active\u0301s et cumule\u0301s aux avantages lie\u0301s au renouvellement de l’acte commercial sur le me\u0302me service. \u00bb<\/p>\n

Malheureusement, l\u2019ADDH dit constate\u0301 avec regret que les ope\u0301rateurs te\u0301le\u0301phoniques n’entendent pas respecter cette de\u0301cision malgre\u0301 les incessantes interventions des consommateurs.<\/p>\n

Selon le pre\u0301sident Soumai\u0308la Diarrassouba que nous avons contacte\u0301, il dit avoir des assurances que sa plainte a e\u0301te\u0301 transmise, par le DGA de l\u2019ARTCI, au service juridique, le mercredi 19 octobre 2022.<\/p>\n

\u00ab Apre\u0300s avoir indique\u0301 que le de\u0301lai de traitement e\u0301tait d’une semaine, elle nous a promis de nous faire parvenir la re\u0301ponse avant le jeudi 03 novembre 2022 \u00bb, a-t-il confie\u0301.<\/p>\n

Pour plus d’informations et d’analyses sur la C\u00f4te d’Ivoire<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. Comme nous le relayions dans un pre\u0301ce\u0301dent article, l\u2019ADDH (Association pour la De\u0301fense de la Dignite\u0301 Humaine) a porte\u0301 plainte aupre\u0300s de l\u2019Autorite\u0301 de Re\u0301gulation des Te\u0301le\u0301communications\/Tic de Co\u0302te d\u2019Ivoire (ARTCI), contre les ope\u0301rateurs mobiles, Orange, MTN et Moov Africa. L\u2019ADDH de\u0301nonce le non-respect des droits des consommateurs par les ope\u0301rateurs […]<\/p>\n","protected":false},"author":82,"featured_media":47013,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[7982,56,63,29,7981,3067,1691,946],"class_list":["post-47014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-addh","tag-africa-press","tag-africa-press-cote-divoire","tag-cote-divoire","tag-moov-africa","tag-mtn","tag-orange","tag-plainte"],"yoast_head":"\nPlainte d'une association des consommateurs contre les op\u00e9rateurs mobiles, le Verdict avant jeudi ? - C\u00f4te d'Ivoire<\/title>\n<meta name=\"description\" content=\"Comme nous le relayions dans un pre\u0301ce\u0301dent article, l\u2019ADDH (Association pour la De\u0301fense de la Dignite\u0301 Humaine) a port ...\" \/>\n<meta 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