{"id":61470,"date":"2023-07-08T18:00:57","date_gmt":"2023-07-08T18:00:57","guid":{"rendered":"https:\/\/www.africa-press.net\/cotedivoire\/politique\/la-cie-affirme-son-engagement-dans-la-digitalisation-de-ses-services"},"modified":"2023-07-08T18:06:42","modified_gmt":"2023-07-08T18:06:42","slug":"la-cie-affirme-son-engagement-dans-la-digitalisation-de-ses-services","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cotedivoire\/economie\/la-cie-affirme-son-engagement-dans-la-digitalisation-de-ses-services","title":{"rendered":"La CIE affirme son engagement dans la digitalisation de ses services"},"content":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. <\/strong><\/span>Le conseiller spe\u0301cial du directeur ge\u0301ne\u0301ral de la Compagnie ivoirienne d\u2019e\u0301lectricite\u0301 (CIE), Jean Christian Turkson, a assure\u0301 que l\u2019entreprise est de\u0301sormais engage\u0301e dans la politique de digitalisation de ses services, jeudi 06 juin 2023, lors d\u2019un panel a\u0300 la premie\u0300re e\u0301dition de \u2018\u2019Expertiz Public Expo\u2019\u2019 au Palais de la Culture de Treichville.<\/p>\n

Autour du the\u0300me \u2018\u2019La politique d\u2019ame\u0301lioration continue des prestations d\u2019hier a\u0300 aujourd\u2019hui : progre\u0300s, de\u0301fis et perspectives dans des secteurs strate\u0301giques ayant eu recours a\u0300 la de\u0301le\u0301gation de service public\u2019\u2019, M. Turkson a retrace\u0301 l\u2019e\u0301volution du secteur de l\u2019e\u0301lectricite\u0301 en Co\u0302te d\u2019Ivoire et a mis en lumie\u0300re les approches successives de\u0301veloppe\u0301es par cette compagnie pour ame\u0301liorer la prestation de services.<\/p>\n

Il a pre\u0301cise\u0301 qu\u2019avec les innovations, le nombre de clients est passe\u0301 de 345 000 en 1990 a\u0300 quatre millions. Pour atteindre ce nombre croissant de clients, Jean Christian Turkson a explique\u0301 que la CIE a adopte\u0301 une approche facilitant l\u2019acce\u0300s a\u0300 l\u2019e\u0301lectricite\u0301 notamment aux clients e\u0301conomiquement faibles notamment le Programme e\u0301lectricite\u0301 pour tous (PEPT) pour permettre aux clients de payer une somme forfaitaire pour le branchement et l\u2019abonnement, remboursable par e\u0301chelonnement.<\/p>\n

Au niveau technique, il a releve\u0301 que des dispositifs technologiques ont e\u0301te\u0301 adopte\u0301s pour surveiller le re\u0301seau, ge\u0301rer les interventions et ame\u0301liorer la re\u0301activite\u0301 des agents en cas d\u2019incident. Les temps d\u2019intervention ont ainsi e\u0301te\u0301 re\u0301duits, passant de pre\u0300s de trois heures a\u0300 environ une heure.<\/p>\n

Sur le plan commercial, les longues files d\u2019attente dans les agences sont re\u0301duites gra\u0302ce a\u0300 l\u2019adoption du paiement e\u0301lectronique des factures. De plus, un portail internet a e\u0301te\u0301 mis en place pour permettre aux clients d\u2019acce\u0301der en temps re\u0301el a\u0300 toutes les informations et de faire part de leurs attentes et re\u0301clamations, qui sont prises en charge et ge\u0301re\u0301es.<\/p>\n

De me\u0302me, un centre de relation client a e\u0301te\u0301 mis sur pied pour re\u0301pondre aux demandes des clients et leur fournir des informations re\u0301gulie\u0300res sur leurs proble\u0300mes. Ces ame\u0301liorations te\u0301moignent de l\u2019engagement de la CIE a\u0300 offrir un service de qualite\u0301 et a\u0300 re\u0301pondre aux besoins croissants des consommateurs d\u2019e\u0301lectricite\u0301 en Co\u0302te d\u2019Ivoire.<\/p>\n

Pour plus d’informations et d’analyses sur la C\u00f4te d’Ivoire<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. Le conseiller spe\u0301cial du directeur ge\u0301ne\u0301ral de la Compagnie ivoirienne d\u2019e\u0301lectricite\u0301 (CIE), Jean Christian Turkson, a assure\u0301 que l\u2019entreprise est de\u0301sormais engage\u0301e dans la politique de digitalisation de ses services, jeudi 06 juin 2023, lors d\u2019un panel a\u0300 la premie\u0300re e\u0301dition de \u2018\u2019Expertiz Public Expo\u2019\u2019 au Palais de la Culture de […]<\/p>\n","protected":false},"author":82,"featured_media":61469,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[56,63,29],"class_list":["post-61470","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-africa-press","tag-africa-press-cote-divoire","tag-cote-divoire"],"yoast_head":"\nLa CIE affirme son engagement dans la digitalisation de ses services - C\u00f4te 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