{"id":80693,"date":"2024-05-26T16:15:41","date_gmt":"2024-05-26T16:15:41","guid":{"rendered":"https:\/\/www.africa-press.net\/cotedivoire\/politique\/les-chatbots-doivent-ils-repondre-de-leurs-reponses"},"modified":"2024-05-26T17:54:14","modified_gmt":"2024-05-26T17:54:14","slug":"les-chatbots-doivent-ils-repondre-de-leurs-reponses","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses","title":{"rendered":"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?"},"content":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. <\/strong><\/span>Le 11 novembre 2022, Jake Moffatt se rendit sur le site d’Air Canada pour acheter un billet en vue d’assister aux obse\u0300ques de sa grand-me\u0300re de\u0301ce\u0301de\u0301e le jour me\u0302me. Il y apprit alors, de la bouche – si tant est qu’on puisse parler de bouche ici… – du chatbot de la compagnie, qu’a\u0300 condition de se manifester dans les 90 jours, on pouvait be\u0301ne\u0301ficier de re\u0301ductions sur des achats de dernie\u0300re minute justifie\u0301s par un deuil.<\/p>\n

Un transporteur condamne\u0301 a\u0300 cause d’une mauvaise re\u0301ponse donne\u0301e par son chatbot<\/b><\/p>\n

Lorsqu’il soumit sa demande, le transporteur ae\u0301rien lui re\u0301pondit que contrairement aux affirmations du chatbot, il aurait du\u0302 signaler la situation avant de conclure la transaction. Jake Moffatt ne la\u0302cha rien. Apre\u0300s de nombreux et vains envois de courriels, il engagea un proce\u0300s contre la compagnie. Pour sa de\u0301fense, l’avocat de celle-ci affirma que \u00ab\u00a0le chatbot est une entite\u0301 le\u0301gale a\u0300 part, responsable de ses propres actions.\u00a0\u00bb<\/p>\n

L’argument n’a pas convaincu les magistrats. En fe\u0301vrier dernier, ils ont condamne\u0301 le transporteur a\u0300 verser les sommes promises et, en sus, a\u0300 rembourser les frais de justice. Il y a peu de chance que l’issue d’un proce\u0300s en Colombie-Britannique fasse jurisprudence de ce co\u0302te\u0301-ci de l’Atlantique, encore que les avis d’e\u0301minents spe\u0301cialistes divergent sur ce point… Il n’en demeure pas moins utile de tirer la lec\u0327on de cette anecdote.<\/p>\n

Les chatbots ne sont pas suppose\u0301s re\u0301pondre de leurs re\u0301ponses, au risque d’e\u0302tre inutiles<\/b><\/p>\n

Elle enseigne qu’un chatbot qui se trouve sur le site d’une entreprise ou d’une administration engage celle-ci lorsqu’il promet un avantage indu ou, a\u0300 l’inverse, lorsqu’il donne une information errone\u0301e susceptible de le\u0301ser les utilisateurs. D’aucuns exigent, au nom de ce que l’on appelle la \u00ab\u00a0garantie humaine\u00a0\u00bb, qu’une personne se porte caution de toutes les de\u0301cisions prises par une machine.<\/p>\n

En l’occurrence, ceci signifierait ici qu’un employe\u0301 serait cense\u0301 avaliser tous les propos des chatbots mis a\u0300 disposition du grand public, ce qui en re\u0301duirait singulie\u0300rement l’inte\u0301re\u0302t… La morale de cette histoire, c’est que si les agents artificiels re\u0301pondent avec prolixite\u0301 a\u0300 la plupart de nos questions, ils ne sont pas suppose\u0301s assumer la responsabilite\u0301 de leurs propos, et donc re\u0301pondre de leurs re\u0301ponses…<\/p>\n

Par Jean-Gabriel Ganascia<\/b>, professeur a\u0300 Sorbonne Universite\u0301, <\/b>a\u0300 Paris, chercheur en intelligence artificielle au LIP6 (Sorbonne Universite\u0301, CNRS), ex-pre\u0301sident du comite\u0301 d’e\u0301thique du CNRS. Dernier ouvrage publie\u0301: \u00ab\u00a0Servitudes virtuelles\u00a0\u00bb, Seuil, 2022.<\/p>\n

Pour plus d’informations et d’analyses sur la C\u00f4te d’Ivoire<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – C\u00f4te d’Ivoire. Le 11 novembre 2022, Jake Moffatt se rendit sur le site d’Air Canada pour acheter un billet en vue d’assister aux obse\u0300ques de sa grand-me\u0300re de\u0301ce\u0301de\u0301e le jour me\u0302me. Il y apprit alors, de la bouche – si tant est qu’on puisse parler de bouche ici… – du chatbot de la […]<\/p>\n","protected":false},"author":82,"featured_media":80692,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,10],"tags":[56,63,29],"class_list":["post-80693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-divers","category-toutes-les-actualites","tag-africa-press","tag-africa-press-cote-divoire","tag-cote-divoire"],"yoast_head":"\nLes chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ? - C\u00f4te d'Ivoire<\/title>\n<meta name=\"description\" content=\"Le 11 novembre 2022, Jake Moffatt se rendit sur le site d'Air Canada pour acheter un billet en vue d'assister aux obse\u0300q ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?\" \/>\n<meta property=\"og:description\" content=\"Le 11 novembre 2022, Jake Moffatt se rendit sur le site d'Air Canada pour acheter un billet en vue d'assister aux obse\u0300q ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses\" \/>\n<meta property=\"og:site_name\" content=\"C\u00f4te d'Ivoire\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-26T16:15:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-26T17:54:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1486\" \/>\n\t<meta property=\"og:image:height\" content=\"992\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?\",\"datePublished\":\"2024-05-26T16:15:41+00:00\",\"dateModified\":\"2024-05-26T17:54:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses\"},\"wordCount\":493,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-C\u00f4te d'Ivoire\",\"C\u00d4TE D'IVOIRE\"],\"articleSection\":[\"Divers\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses\",\"url\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses\",\"name\":\"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ? - C\u00f4te d'Ivoire\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg\",\"datePublished\":\"2024-05-26T16:15:41+00:00\",\"dateModified\":\"2024-05-26T17:54:14+00:00\",\"author\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"description\":\"Le 11 novembre 2022, Jake Moffatt se rendit sur le site d'Air Canada pour acheter un billet en vue d'assister aux obse\u0300q ...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage\",\"url\":\"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg\",\"contentUrl\":\"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg\",\"width\":1486,\"height\":992,\"caption\":\"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.africa-press.net\/cotedivoire\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/#website\",\"url\":\"https:\/\/www.africa-press.net\/cotedivoire\/\",\"name\":\"C\u00f4te d'Ivoire\",\"description\":\"Just another Africa News Agency Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.africa-press.net\/cotedivoire\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.africa-press.net\/cotedivoire\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\",\"name\":\"cfeditorfr\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ? - C\u00f4te d'Ivoire","description":"Le 11 novembre 2022, Jake Moffatt se rendit sur le site d'Air Canada pour acheter un billet en vue d'assister aux obse\u0300q ...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses","og_locale":"fr_FR","og_type":"article","og_title":"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?","og_description":"Le 11 novembre 2022, Jake Moffatt se rendit sur le site d'Air Canada pour acheter un billet en vue d'assister aux obse\u0300q ...","og_url":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses","og_site_name":"C\u00f4te d'Ivoire","article_published_time":"2024-05-26T16:15:41+00:00","article_modified_time":"2024-05-26T17:54:14+00:00","og_image":[{"width":1486,"height":992,"url":"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg","type":"image\/jpeg"}],"author":"cfeditorfr","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"cfeditorfr","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#article","isPartOf":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses"},"author":{"name":"cfeditorfr","@id":"https:\/\/www.africa-press.net\/cotedivoire\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"headline":"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?","datePublished":"2024-05-26T16:15:41+00:00","dateModified":"2024-05-26T17:54:14+00:00","mainEntityOfPage":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses"},"wordCount":493,"commentCount":0,"image":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg","keywords":["Africa Press","Africa Press-C\u00f4te d'Ivoire","C\u00d4TE D'IVOIRE"],"articleSection":["Divers","Toutes les actualit\u00e9s"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses","url":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses","name":"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ? - C\u00f4te d'Ivoire","isPartOf":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage"},"image":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg","datePublished":"2024-05-26T16:15:41+00:00","dateModified":"2024-05-26T17:54:14+00:00","author":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"description":"Le 11 novembre 2022, Jake Moffatt se rendit sur le site d'Air Canada pour acheter un billet en vue d'assister aux obse\u0300q ...","breadcrumb":{"@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#primaryimage","url":"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg","contentUrl":"https:\/\/static.africa-press.net\/cote\/sites\/43\/2024\/05\/sm_1716733331.570097.jpg","width":1486,"height":992,"caption":"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?"},{"@type":"BreadcrumbList","@id":"https:\/\/www.africa-press.net\/cotedivoire\/toutes-les-actualites\/les-chatbots-doivent-ils-repondre-de-leurs-reponses#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.africa-press.net\/cotedivoire\/"},{"@type":"ListItem","position":2,"name":"Les chatbots doivent-ils r\u00e9pondre de leurs r\u00e9ponses ?"}]},{"@type":"WebSite","@id":"https:\/\/www.africa-press.net\/cotedivoire\/#website","url":"https:\/\/www.africa-press.net\/cotedivoire\/","name":"C\u00f4te d'Ivoire","description":"Just another Africa News Agency Sites site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.africa-press.net\/cotedivoire\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.africa-press.net\/cotedivoire\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1","name":"cfeditorfr"}]}},"_links":{"self":[{"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/posts\/80693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/comments?post=80693"}],"version-history":[{"count":0,"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/posts\/80693\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/media\/80692"}],"wp:attachment":[{"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/media?parent=80693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/categories?post=80693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africa-press.net\/cotedivoire\/wp-json\/wp\/v2\/tags?post=80693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}