{"id":84906,"date":"2026-02-13T10:33:31","date_gmt":"2026-02-13T10:33:31","guid":{"rendered":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data"},"modified":"2026-02-13T10:54:11","modified_gmt":"2026-02-13T10:54:11","slug":"mtn-eswatini-empowers-400-agents-to-protect-customer-data","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data","title":{"rendered":"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA"},"content":{"rendered":"<p><span class=\"ap-article-header-tag\"> <strong>Africa-Press &#8211; Eswatini. <\/strong> <\/span><b>In a significant move to bolster service excellence and security, MTN Eswatini has equipped 400 frontline agents with advanced skills to protect customer data and deliver exceptional service.<\/b><\/p>\n<p>The intensive Customer Centricity and Sales Training session, held recently at the Institute of Development Management (IDM), brought together a diverse group of frontline personnel. The participants included street vendors selling airtime and MoMo, as well as staff from kiosks, retail shops, and service centers across the country.<\/p>\n<p>Opening the session, Acting CEO Jerry Soko grounded the conversation in MTN\u2019s core values, emphasizing that the customer remains the company\u2019s \u201cnorth star.\u201d He stressed that every interaction is an opportunity to build trust, which he described as the foundation of the MTN brand.<\/p>\n<p>\u201cOur customers choose us every day. Protecting them is a priority. How we serve them, support them, and safeguard their information is non-negotiable,\u201d Soko stated. He further urged agents to embrace agility, responding quickly to customer feedback to ensure the company remains relevant and responsive.<\/p>\n<p>A major highlight of the training was the reinforcement of MTN\u2019s zero-tolerance policy regarding fraud and misconduct. MTN Fintech CEO Sam Shongwe emphasized that agents are the primary custodians of customer information. He highlighted the company\u2019s transition from manual logbooks to secure digital processes to minimize risks.<\/p>\n<p>The training was bolstered by the presence of Assistant Commissioner Nicholas Jele from the Royal Eswatini Police Service (REPS). Jele warned agents against the temptations of financial crime, noting that \u201cliving beyond one\u2019s means\u201d is a common driver of fraud. He encouraged the frontline staff to maintain the highest standards of integrity as guardians of the nation\u2019s digital financial space.<\/p>\n<p>The session also celebrated the dedication of long-serving agents. Nontsikelelo Nkambule, an agent from Mankayane, reminded her peers that great service is rooted in the basics of respect and kindness. Meanwhile, Mbongseni Khumalo was recognized for his consistency, earning a smartphone as a reward for his commitment to excellence.<\/p>\n<p>By investing in its people, MTN Eswatini continues to signal its commitment to \u201cStrategic Intent 2026,\u201d focusing on digital transformation and community empowerment.<\/p>\n<p class=\"ap-article-footer-note\">Find more news and analyses on <span class=\"ap-highlight-country\">Eswatini<\/span> on the <span class=\"ap-highlight-brand\">Africa Press<\/span> website<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Eswatini. In a significant move to bolster service excellence and security, MTN Eswatini has equipped 400 frontline agents with advanced skills to protect customer data and deliver exceptional service. The intensive Customer Centricity and Sales Training session, held recently at the Institute of Development Management (IDM), brought together a diverse group of frontline [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":84905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,7],"tags":[249],"class_list":["post-84906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-head-lines","tag-eswatini"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA - Eswatini<\/title>\n<meta name=\"description\" content=\"-article-header-tag&quot;&gt; Africa-Press - Eswatini. In a significant move to bo ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA\" \/>\n<meta property=\"og:description\" content=\"-article-header-tag&quot;&gt; Africa-Press - Eswatini. In a significant move to bo ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data\" \/>\n<meta property=\"og:site_name\" content=\"Eswatini\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-13T10:33:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-13T10:54:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA\",\"datePublished\":\"2026-02-13T10:33:31+00:00\",\"dateModified\":\"2026-02-13T10:54:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data\"},\"wordCount\":371,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg\",\"keywords\":[\"Eswatini\"],\"articleSection\":[\"all news\",\"economy\",\"head lines\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data\",\"url\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data\",\"name\":\"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA - Eswatini\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg\",\"datePublished\":\"2026-02-13T10:33:31+00:00\",\"dateModified\":\"2026-02-13T10:54:11+00:00\",\"author\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"description\":\"-article-header-tag\\\"> Africa-Press - Eswatini. In a significant move to bo ...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage\",\"url\":\"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg\",\"contentUrl\":\"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg\",\"width\":1080,\"height\":720,\"caption\":\"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.africa-press.net\/eswatini\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/#website\",\"url\":\"https:\/\/www.africa-press.net\/eswatini\/\",\"name\":\"Eswatini\",\"description\":\"Just another Africa News Agency Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.africa-press.net\/eswatini\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\",\"name\":\"cfeditoren\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g\",\"caption\":\"cfeditoren\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA - Eswatini","description":"-article-header-tag\"> Africa-Press - Eswatini. In a significant move to bo ...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data","og_locale":"en_US","og_type":"article","og_title":"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA","og_description":"-article-header-tag\"> Africa-Press - Eswatini. In a significant move to bo ...","og_url":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data","og_site_name":"Eswatini","article_publisher":"https:\/\/www.facebook.com\/AfricaPressTunisiaa","article_published_time":"2026-02-13T10:33:31+00:00","article_modified_time":"2026-02-13T10:54:11+00:00","og_image":[{"width":1080,"height":720,"url":"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg","type":"image\/jpeg"}],"author":"cfeditoren","twitter_card":"summary_large_image","twitter_misc":{"Written by":"cfeditoren","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#article","isPartOf":{"@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data"},"author":{"name":"cfeditoren","@id":"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb"},"headline":"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA","datePublished":"2026-02-13T10:33:31+00:00","dateModified":"2026-02-13T10:54:11+00:00","mainEntityOfPage":{"@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data"},"wordCount":371,"commentCount":0,"image":{"@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg","keywords":["Eswatini"],"articleSection":["all news","economy","head lines"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data","url":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data","name":"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA - Eswatini","isPartOf":{"@id":"https:\/\/www.africa-press.net\/eswatini\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage"},"image":{"@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg","datePublished":"2026-02-13T10:33:31+00:00","dateModified":"2026-02-13T10:54:11+00:00","author":{"@id":"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb"},"description":"-article-header-tag\"> Africa-Press - Eswatini. In a significant move to bo ...","breadcrumb":{"@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#primaryimage","url":"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg","contentUrl":"https:\/\/static.africa-press.net\/eswatini\/sites\/33\/2026\/02\/sm_1770979884.49302.jpg","width":1080,"height":720,"caption":"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA"},{"@type":"BreadcrumbList","@id":"https:\/\/www.africa-press.net\/eswatini\/all-news\/mtn-eswatini-empowers-400-agents-to-protect-customer-data#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.africa-press.net\/eswatini\/"},{"@type":"ListItem","position":2,"name":"MTN ESWATINI EMPOWERS 400 AGENTS TO PROTECT CUSTOMER DATA"}]},{"@type":"WebSite","@id":"https:\/\/www.africa-press.net\/eswatini\/#website","url":"https:\/\/www.africa-press.net\/eswatini\/","name":"Eswatini","description":"Just another Africa News Agency Sites site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.africa-press.net\/eswatini\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb","name":"cfeditoren","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.africa-press.net\/eswatini\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g","caption":"cfeditoren"}}]}},"_links":{"self":[{"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/posts\/84906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/comments?post=84906"}],"version-history":[{"count":0,"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/posts\/84906\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/media\/84905"}],"wp:attachment":[{"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/media?parent=84906"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/categories?post=84906"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africa-press.net\/eswatini\/wp-json\/wp\/v2\/tags?post=84906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}