Africa-Press – Ethiopia. The newly inaugurated Mesob One-Stop Service Center is equipped with technologies that enable the provision of transparent and efficient service delivery, high level government officials told ENA.
Deputy Prime Minister Temesgen Tiruneh, along with ministers and leaders of federal institutions, visited the Mesob One-Stop Service Center yesterday.
The officials who spoke to the Ethiopian News Agency (ENA) said the one-stop service center significantly streamlines government services.
Trade and Regional Integration State Minister Yasmin Wohabrebbi stated on the occasion that the government has a responsibility to provide efficient and effective services to citizens.
She added that a key part of the comprehensive macro-economic reform is enabling the private sector to have a significant contribution to the country’s economic growth.
For her, modernizing government services through civil service reform is crucial for actively engaging the private sector in the Homegrown Economic Reform.
The Mesob One-Stop Service Center was launched with the support of technology to address grievances of citizens and enhance their participation.
She explained that users can utilize Mesob without hassle, and there are professionals diligently assisting citizens who may not have digital technology knowledge.
Efforts will be made to expand the type and accessibility of the service to other areas in the future, it was learned.
Information Network Security Administration Director-General, Tigist Hamid, stated that Mesob is a center where 12 government institutions provide services.
The 12 federal government agencies are National ID Ethiopia, Immigration and Citizenship Service, Document Authentication and Registration Service, Ministry of Revenue, Ministry of Trade and Regional Integration, Ministry of Labor and Skills, Ethiopian Investment Commission, Ministry of Foreign Affairs, Educational Assessment and Examination Service, Ethio Post, Commercial Bank of Ethiopia, and Ethio Telecom.
She explained that the institutions that used their own service delivery technologies and applications needed security screening when integrated into the Mesob One-Stop Service Center.
Accordingly, she stated that all institutional applications have undergone the necessary security screening and auditing and have been approved.
Tourism State Minister Endegena Abebe described Mesob as a center that can modernize government service delivery and demonstrate Ethiopia’s capacity to do so.
She stated that Mesob is a system where users can quickly and efficiently obtain two or more services at once.
The state minster said the Ministry of Tourism is making the necessary preparations to join the Mesob One-Stop Service Center.
Last week Prime Minister Abiy Ahmed, along with senior federal and regional leadership, inaugurated the Mesob One-Stop Service Center which brings together various government services under one roof by utilizing advanced digital technologies.
The center enables citizens to easily access services of federal institutions through a fully digital system, eliminating the need to visit the offices and face cumbersome paper-based processes.
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