{"id":27381,"date":"2023-09-29T22:28:30","date_gmt":"2023-09-29T22:28:30","guid":{"rendered":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance"},"modified":"2023-09-29T23:16:16","modified_gmt":"2023-09-29T23:16:16","slug":"erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance","title":{"rendered":"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance"},"content":{"rendered":"

Africa-Press – Gabon. <\/strong><\/span>Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service client, l\u2019ope\u0301rateur de te\u0301le\u0301phonie mobile, Airtel Gabon exhorte sa cliente\u0300le a\u0300 faire preuve de vigilance lors des ope\u0301rations dans les points de vente Airtel money. <\/b><\/p>\n

Diffuse\u0301e, le 27 septembre par SMS, la communication de l\u2019ope\u0301rateur Airtel Gabon, relative a\u0300 l\u2019entre\u0301e en vigueur de\u0300s, ce 29 septembre 2023, de la mesure d\u2019interruption du traitement des erreurs de retrait de moins de 10.000 par le service client, a re\u0301ussi a\u0300 irriter plus d\u2019un de ses clients. Loin de vouloir indisposer ces derniers, selon l\u2019ope\u0301rateur, cette interpellation vise pluto\u0302t a\u0300 les e\u0301duquer et sensibiliser afin de leur garantir une expe\u0301rience optimale lors de leurs diffe\u0301rentes ope\u0301rations.<\/p>\n

\u00abNous regrettons que ce message soit interpre\u0301te\u0301 de cette manie\u0300re. Cependant, le devoir de l\u2019ope\u0301rateur que nous sommes est d\u2019attirer l\u2019attention du client, parce qu\u2019aucun client ne voudrait rentrer dans un point de vente pour faire un retrait et ressortir en ayant fait une erreur. Nous avons besoin de la collaboration des clients pour comprendre pourquoi, il est ne\u0301cessaire aujourd\u2019hui de pouvoir mettre un peu plus de vigilance durant les transactions\u00bb, a indique\u0301 la directrice du service client, Jeanne Ndong, soulignant que les erreurs de retraits sont effectue\u0301es dans 100% des cas dans les points de vente Airtel money.<\/p>\n

Dans le cadre de sa campagne de communication sur la vigilance durant les transactions, l\u2019ope\u0301rateur du mobil money assure renforcer sa proce\u0301dure avec le concours de ses diffe\u0301rents points de vente pour limiter les erreurs de moins de 10.000 francs qui repre\u0301senteraient environ 90% des erreurs traite\u0301es par le service client. Entre autres mesures, Airtel Gabon instaurera la ve\u0301rification sur le nume\u0301ro du point de vente et l\u2019identite\u0301 de l\u2019ope\u0301rateur.<\/p>\n

\u00abLorsqu\u2019un client s\u2019y rend pour un de\u0301po\u0302t, le point de vente valide avec le client que le nume\u0301ro ainsi que l\u2019identite\u0301 du destinataire sont corrects. La me\u0302me ve\u0301rification va de\u0301sormais se faire pour les retraits, ce qui va drastiquement re\u0301duire le taux de transactions errone\u0301es. Cette de\u0301marche permettra a\u0300 nos abonne\u0301s d\u2019effectuer leurs transactions en toute confiance, en recevant un service de qualite\u0301 aupre\u0300s de nos agents et de nos points de vente, avec un minimum d\u2019interventions de correction\u00bb, a explique\u0301 la directrice du service client.<\/p>\n

Pour le responsable Marketing d\u2019Airtel money, Mve Abessolo, cette mesure vise a\u0300 renforcer ses proce\u0301dures ope\u0301rationnelles et de contro\u0302le, dans le sens d\u2019une meilleure protection du consommateur, conforme\u0301ment a\u0300 son agre\u0301ment d\u2019e\u0301tablissement de paiement obtenu en novembre 2022, le plac\u0327ant sous l\u2019autorite\u0301 de la re\u0301gulation de la Banque des E\u0301tats de l\u2019Afrique centrale au me\u0302me titre que toute institution financie\u0300re e\u0301tablie dans la Cemac.<\/p>\n

\u00abLe service client continue de traiter tous les autres types d\u2019erreurs, a\u0300 savoir : les erreurs de de\u0301po\u0302ts, les erreurs d\u2019achat de cre\u0301dit, les erreurs Gimac, les erreurs de paiement de code marchand et les erreurs d\u2019achat de forfaits par Airtel money\u00bb, a-t-il pre\u0301cise\u0301.<\/p>\n

Pour plus d’informations et d’analyses sur la Gabon<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Gabon. Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service client, l\u2019ope\u0301rateur de te\u0301le\u0301phonie mobile, Airtel Gabon exhorte sa cliente\u0300le a\u0300 faire preuve de vigilance lors des ope\u0301rations dans les points de vente Airtel money. Diffuse\u0301e, le 27 septembre par SMS, […]<\/p>\n","protected":false},"author":82,"featured_media":27380,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,10],"tags":[36,50,49],"class_list":["post-27381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-politique","category-toutes-les-actualites","tag-africa-press","tag-africa-press-gabon","tag-gabon"],"yoast_head":"\nErreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance - Gabon<\/title>\n<meta name=\"description\" content=\"Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance\" \/>\n<meta property=\"og:description\" content=\"Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance\" \/>\n<meta property=\"og:site_name\" content=\"Gabon\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-29T22:28:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-29T23:16:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"422\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance\",\"datePublished\":\"2023-09-29T22:28:30+00:00\",\"dateModified\":\"2023-09-29T23:16:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance\"},\"wordCount\":587,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Gabon\",\"Gabon\"],\"articleSection\":[\"Politique\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance\",\"url\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance\",\"name\":\"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance - Gabon\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg\",\"datePublished\":\"2023-09-29T22:28:30+00:00\",\"dateModified\":\"2023-09-29T23:16:16+00:00\",\"author\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"description\":\"Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service ...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage\",\"url\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg\",\"contentUrl\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg\",\"width\":720,\"height\":422,\"caption\":\"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.africa-press.net\/gabon\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#website\",\"url\":\"https:\/\/www.africa-press.net\/gabon\/\",\"name\":\"Gabon\",\"description\":\"Just another Africa News Agency Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.africa-press.net\/gabon\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\",\"name\":\"cfeditorfr\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance - Gabon","description":"Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service ...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance","og_locale":"fr_FR","og_type":"article","og_title":"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance","og_description":"Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service ...","og_url":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance","og_site_name":"Gabon","article_published_time":"2023-09-29T22:28:30+00:00","article_modified_time":"2023-09-29T23:16:16+00:00","og_image":[{"width":720,"height":422,"url":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg","type":"image\/jpeg"}],"author":"cfeditorfr","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"cfeditorfr","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#article","isPartOf":{"@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance"},"author":{"name":"cfeditorfr","@id":"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"headline":"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance","datePublished":"2023-09-29T22:28:30+00:00","dateModified":"2023-09-29T23:16:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance"},"wordCount":587,"commentCount":0,"image":{"@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg","keywords":["Africa Press","Africa Press-Gabon","Gabon"],"articleSection":["Politique","Toutes les actualit\u00e9s"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance","url":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance","name":"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance - Gabon","isPartOf":{"@id":"https:\/\/www.africa-press.net\/gabon\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage"},"image":{"@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg","datePublished":"2023-09-29T22:28:30+00:00","dateModified":"2023-09-29T23:16:16+00:00","author":{"@id":"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"description":"Pour ne pas avoir a\u0300 subir l\u2019interruption du traitement des erreurs de retrait de moins de 10.000 FCFA par le service ...","breadcrumb":{"@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#primaryimage","url":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg","contentUrl":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696016371.049657.jpg","width":720,"height":422,"caption":"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance"},{"@type":"BreadcrumbList","@id":"https:\/\/www.africa-press.net\/gabon\/politique\/erreurs-de-retrait-dans-les-shops-airtel-gabon-appelle-a-la-vigilance#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.africa-press.net\/gabon\/"},{"@type":"ListItem","position":2,"name":"Erreurs de retrait dans les shops\u00a0: Airtel Gabon appelle \u00e0 la vigilance"}]},{"@type":"WebSite","@id":"https:\/\/www.africa-press.net\/gabon\/#website","url":"https:\/\/www.africa-press.net\/gabon\/","name":"Gabon","description":"Just another Africa News Agency Sites site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.africa-press.net\/gabon\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1","name":"cfeditorfr"}]}},"_links":{"self":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/posts\/27381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/comments?post=27381"}],"version-history":[{"count":0,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/posts\/27381\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/media\/27380"}],"wp:attachment":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/media?parent=27381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/categories?post=27381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/tags?post=27381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}