{"id":27422,"date":"2023-09-30T11:42:43","date_gmt":"2023-09-30T11:42:43","guid":{"rendered":"https:\/\/www.africa-press.net\/gabon\/politique\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients"},"modified":"2023-09-30T12:18:19","modified_gmt":"2023-09-30T12:18:19","slug":"airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients","title":{"rendered":"Airtel Gabon explique sa d\u00e9cision tr\u00e8s contest\u00e9e par ses clients"},"content":{"rendered":"

Africa-Press – Gabon. <\/strong><\/span>Le Directeur du Marketing et la Directrice du service client d\u2019Airtel Gabon ont dans une confe\u0301rence de presse vendredi a\u0300 Libreville explique\u0301 la de\u0301cision prise par l\u2019entreprise de ne plus traiter les erreurs commises par les clients lors de retrait d\u2019argent dont la somme est de moins de 10 000 FCFA a\u0300 partir de ce vendredi 29 septembre 2023.<\/b><\/p>\n

Ce qu\u2019il faut retenir de cette rencontre avec la presse c\u2019est que la mesure n\u2019est pas totalement applique\u0301e malgre\u0301 l\u2019expiration de \u00ab l\u2019ultimatum \u00bb.<\/p>\n

\u00ab Nous continuons a\u0300 traiter les dole\u0301ances des clients \u00bb, a affirme\u0301 Jeanne Ster Ndong, Directrice du service client.<\/p>\n

\u00ab La mesure n\u2019est pas totalement retire\u0301e aussi \u00bb, a pour sa part renche\u0301ri Sylvose Mve Abessolo, Directeur du Marketing.<\/p>\n

En revanche, l\u2019ope\u0301rateur soutient que son message tre\u0300s critique\u0301 du 27 septembre dernier inte\u0300gre une campagne d\u2019e\u0301ducation et de sensibilisation des clients invite\u0301s a\u0300 doubler de vigilance au moment d\u2019effectuer un retrait d\u2019argent aupre\u0300s d\u2019un revendeur.<\/p>\n

\u00ab En deux jours, les erreurs ont e\u0301te\u0301 re\u0301duites de 15% \u00bb, s\u2019est fe\u0301licite\u0301e Mme Ndong.<\/p>\n

Par mois, Airtel rec\u0327oit environ 70000 appels. 90% de ces appels concernent les erreurs lors des retraits d\u2019argent de moins de 10 000 FCFA, affirme Mme Ndong. Le traitement d\u2019une erreur dure au moins 2 heures par client d\u2019ou\u0300 la ne\u0301cessite\u0301 d\u2019appeler tout le monde a\u0300 l\u2019extre\u0302me prudence, a-t-elle explique\u0301.<\/p>\n

Exigence le\u0301gale<\/b><\/p>\n

Selon Airtel, la limitation de ces erreurs est une exigence le\u0301gale, recommande\u0301e par la Banque Centrale des E\u0301tats de l\u2019Afrique centrale (BEAC) qui re\u0301gule les services d\u2019Airtel money comme toute institution financie\u0300re e\u0301tablie dans la CEMAC.<\/p>\n

Les erreurs de retraits sont effectue\u0301es dans 100% des cas des points de vente Airtel Gabon. Lorsqu\u2019un client s\u2019y rend pour un de\u0301po\u0302t, le point de vente valide avec le client que le nume\u0301ro ainsi que l\u2019identite\u0301 du destinataire sont corrects.<\/p>\n

La me\u0302me ve\u0301rification va de\u0301sormais se faire pour les retraits, ce qui va drastiquement re\u0301duire le taux de transactions errone\u0301es.<\/p>\n

Airtel Money est un service actuellement beaucoup utilise\u0301 par les usagers parce qu\u2019il permet a\u0300 ce jour d\u2019effectuer des de\u0301po\u0302ts, retraits, paiements de services, activations d\u2019offres, paiements de factures.<\/p>\n

Antoine Relaxe<\/b><\/p>\n

Pour plus d’informations et d’analyses sur la Gabon<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Gabon. Le Directeur du Marketing et la Directrice du service client d\u2019Airtel Gabon ont dans une confe\u0301rence de presse vendredi a\u0300 Libreville explique\u0301 la de\u0301cision prise par l\u2019entreprise de ne plus traiter les erreurs commises par les clients lors de retrait d\u2019argent dont la somme est de moins de 10 000 FCFA a\u0300 […]<\/p>\n","protected":false},"author":82,"featured_media":27421,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[36,50,49],"class_list":["post-27422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-africa-press","tag-africa-press-gabon","tag-gabon"],"yoast_head":"\nAirtel Gabon explique sa d\u00e9cision tr\u00e8s contest\u00e9e par ses clients - Gabon<\/title>\n<meta name=\"description\" content=\"Le Directeur du Marketing et la Directrice du service client d\u2019Airtel Gabon ont dans une confe\u0301rence de presse vendre ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Airtel Gabon explique sa d\u00e9cision tr\u00e8s contest\u00e9e par ses clients\" \/>\n<meta property=\"og:description\" content=\"Le Directeur du Marketing et la Directrice du service client d\u2019Airtel Gabon ont dans une confe\u0301rence de presse vendre ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients\" \/>\n<meta property=\"og:site_name\" content=\"Gabon\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-30T11:42:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-30T12:18:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696063307.997237.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Airtel Gabon explique sa d\u00e9cision tr\u00e8s contest\u00e9e par ses clients\",\"datePublished\":\"2023-09-30T11:42:43+00:00\",\"dateModified\":\"2023-09-30T12:18:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients\"},\"wordCount\":427,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2023\/09\/sm_1696063307.997237.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Gabon\",\"Gabon\"],\"articleSection\":[\"\u00c9conomie\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients\",\"url\":\"https:\/\/www.africa-press.net\/gabon\/economie\/airtel-gabon-explique-sa-decision-tres-contestee-par-ses-clients\",\"name\":\"Airtel Gabon explique sa d\u00e9cision tr\u00e8s contest\u00e9e par ses clients - 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