{"id":32120,"date":"2023-12-28T11:51:20","date_gmt":"2023-12-28T11:51:20","guid":{"rendered":"https:\/\/www.africa-press.net\/gabon\/politique\/canal-box-un-marketing-mediocre-et-meprisant-pour-ses-aimables-clients"},"modified":"2023-12-28T12:47:20","modified_gmt":"2023-12-28T12:47:20","slug":"canal-box-un-marketing-mediocre-et-meprisant-pour-ses-aimables-clients","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/gabon\/toutes-les-actualites\/canal-box-un-marketing-mediocre-et-meprisant-pour-ses-aimables-clients","title":{"rendered":"Canal Box : un marketing m\u00e9diocre et m\u00e9prisant pour ses aimables clients"},"content":{"rendered":"

Africa-Press – Gabon. <\/strong><\/span>\u00ab Le client est roi \u00bb, dit-on. Chez Canal Box, cette sagesse commerciale n\u2019est pas semble-t-il le cas. \u00ab Le chiffre d\u2019affaires d\u2019abord \u00bb, telles peuvent e\u0302tre re\u0301sume\u0301es les valeurs de\u0301fendues par cette entreprise dont les patrons auraient \u00ab les billets de banques \u00bb a\u0300 la place du c\u0153ur.<\/b><\/p>\n

Tenez ! un conflit oppose plusieurs re\u0301sidents d\u2019un quartier de Libreville a\u0300 cet ope\u0301rateur. Inutile de citer le quartier puisque le personnel se torchent la\u0300-bas sur les plaintes des \u00ab aimables clients \u00bb.<\/p>\n

Le 13 de\u0301cembre en fin de matine\u0301e, un camion arrache plusieurs ca\u0302bles dans le quartier. Au moins 14 familles sont prive\u0301es d\u2019internet. L\u2019ope\u0301rateur est alerte\u0301 par chacune des familles via son nume\u0301ro court \u00ab surtaxe\u0301 \u00bb.<\/p>\n

Le de\u0301lai d\u2019intervention est de 5 jours ou 7 jours en cas de pluies, pre\u0301viennent les ope\u0301rateurs. Ce de\u0301lai largement de\u0301passe\u0301, des techniciens pointent sur le terrain. Obtenir leurs explications sur le sinistre est une e\u0301preuve de mendicite\u0301. Les e\u0301quipes qui se succe\u0300dent ne parviennent jamais a\u0300 re\u0301tablir les ca\u0302bles arrache\u0301s par le camion.<\/p>\n

LE HIC<\/b><\/p>\n

Entre-temps, les abonnements de la quasi-totalite\u0301 des familles impacte\u0301es ont expire\u0301. Au te\u0301le\u0301phone comme en agence, les agents formate\u0301s comme des automates exigent que les familles payent d\u2019abord avant d\u2019obtenir un quelconque renseignement sur leur situation.<\/p>\n

\u00ab Nous ne communiquons pas avec les clients dont l\u2019abonnement a expire\u0301. C\u2019est un principe. C\u2019est comme c\u0327a \u00bb, se font dire les familles traite\u0301es comme des refugie\u0301s que\u0301mandant des graines de riz du HCR. Pathe\u0301tique quand on sait que les souscriptions ont expire\u0301 plusieurs jours apre\u0300s le sinistre.<\/p>\n

Malgre\u0301 la pression et l\u2019e\u0301norme besoin de se connecter, toutes les familles impacte\u0301es ont unanimement de\u0301cide\u0301 de ne rien payer. C\u2019est le statut quo ! Pitie\u0301 ! C\u2019est le grand de\u0301samour entre l\u2019ope\u0301rateur et ses aimables clients oblige\u0301s de se de\u0301brouiller avec leurs donne\u0301es mobiles.<\/p>\n

ARROGANCE<\/b><\/p>\n

Toute la strate\u0301gie de Canal Box vise a\u0300 humilier le client. Au te\u0301le\u0301phone, la premie\u0300re information qui est communique\u0301e au client c\u2019est la date d\u2019expiration de l\u2019abonnement et la formule souscrite. La man\u0153uvre est simple: obliger le client a\u0300 payer avant la date pour ne pas fausser le chiffre d\u2019affaires planifie\u0301 par l\u2019ope\u0301rateur. Les te\u0301le\u0301conseille\u0300res, formate\u0301es en la matie\u0300re, brillent ge\u0301ne\u0301ralement par une arrogance donnant l\u2019impression de tirer les oreilles du client si celui-ci ne de\u0301cide pas de vite raccrocher ou s\u2019e\u0301nerver.<\/p>\n

AMATEURISME<\/b><\/p>\n

Le transport d\u2019internet via les ca\u0302bles ae\u0301riens a tellement disparu dans les capitales occidentales qui servent de mode\u0300le au continent noir que les techniciens de Canal Box ont perdu les notions des normes ou standards. Pas e\u0301tonnant de voir des ca\u0302bles a\u0300 une hauteur tre\u0300s basse. Pas e\u0301galement surprenant de voir des ca\u0302bles arrache\u0301s au passage d\u2019un camion conteneur.<\/p>\n

Plus grave, Canal Box ne se souci gue\u0300re de la pollution visuelle provoque\u0301e par l\u2019encheve\u0302trement de ses ca\u0302bles.<\/p>\n

Les militaires nomme\u0301s a\u0300 la te\u0302te des municipalite\u0301s doivent peut-e\u0302tre revisiter les accords passer avec ces ope\u0301rateurs. C\u2019est aussi un autre pan de la proprete\u0301 des villes. A suivre…<\/p>\n

Camille Boussoughou<\/b><\/p>\n

Pour plus d’informations et d’analyses sur la Gabon<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Gabon. \u00ab Le client est roi \u00bb, dit-on. Chez Canal Box, cette sagesse commerciale n\u2019est pas semble-t-il le cas. \u00ab Le chiffre d\u2019affaires d\u2019abord \u00bb, telles peuvent e\u0302tre re\u0301sume\u0301es les valeurs de\u0301fendues par cette entreprise dont les patrons auraient \u00ab les billets de banques \u00bb a\u0300 la place du c\u0153ur. Tenez ! un […]<\/p>\n","protected":false},"author":82,"featured_media":32119,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,10],"tags":[36,50,49],"class_list":["post-32120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-toutes-les-actualites","tag-africa-press","tag-africa-press-gabon","tag-gabon"],"yoast_head":"\nCanal Box : un marketing m\u00e9diocre et m\u00e9prisant pour ses aimables clients - Gabon<\/title>\n<meta name=\"description\" content=\"\u00ab Le client est roi \u00bb, dit-on. 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