{"id":34037,"date":"2024-02-09T12:10:28","date_gmt":"2024-02-09T12:10:28","guid":{"rendered":"https:\/\/www.africa-press.net\/gabon\/politique\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers"},"modified":"2024-02-09T12:41:35","modified_gmt":"2024-02-09T12:41:35","slug":"banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers","title":{"rendered":"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; Gabon. <\/strong><\/span><b>La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis le 31 janvier 2024 une campagne de communication sur les re\u0301seaux sociaux re\u0301pertoriant un certain nombre de plaintes et re\u0301clamations de ses clients. Consciente de ces de\u0301sagre\u0301ments, elle re\u0301affirme son engagement a\u0300 satisfaire ses clients.<\/b><\/p>\n<p>Depuis le 31 janvier 2024, la Banque internationale pour le commerce et l\u2019industrie du Gabon a observe\u0301 une monte\u0301e de pre\u0301occupations exprime\u0301es par ses clients via les re\u0301seaux sociaux. Consciente de l\u2019importance de ces retours, la filiale d\u2019AFG Holding a pris des mesures imme\u0301diates pour re\u0301pondre aux attentes de sa cliente\u0300le.<\/p>\n<p>Ainsi a\u0300 la faveur d\u2019une re\u0301union constructive avec des repre\u0301sentants des clients, dont. Gildas Ndzenghe Mbomba, pre\u0301sident de l\u2019Association gabonaise des usagers des banques (AGUB), et Michael Edzeghe Memiaghe, initiateur d\u2019un forum regroupant les plaignants, la BICIG a pris en compte toutes les re\u0301clamations et reque\u0302tes soumises. Dans un effort pour apporter des re\u0301ponses claires et concre\u0300tes, la banque s\u2019engage a\u0300 intensifier ses efforts pour re\u0301soudre les proble\u0300mes rencontre\u0301s par ses clients.<\/p>\n<p>Dans le cadre de cet engagement renforce\u0301 envers sa cliente\u0300le, la BICIG assure que ses e\u0301quipes restent disponibles dans toutes ses agences du lundi au samedi, de 07h45 a\u0300 15h00, pour accompagner les clients dans leurs ope\u0301rations bancaires et re\u0301pondre a\u0300 toutes leurs questions. De plus, pour garantir une assistance comple\u0300te et re\u0301active, le Centre de relation cliente\u0300le de la BICIG est accessible du lundi au vendredi, de 07h45 a\u0300 16h00, via plusieurs canaux de communication:<\/p>\n<p>\u2013 Par te\u0301le\u0301phone au 011762613\/011777774<\/p>\n<p>\u2013 Par courrier e\u0301lectronique a\u0300 l\u2019adresse serviceclient@bicig.ga<\/p>\n<p>\u2013 Sur le site internet de la banque: www.bicigabon.com<\/p>\n<p>\u2013 Sur les re\u0301seaux sociaux @BicigGabon<\/p>\n<p>\u2013 En personne, dans les agences pendant les heures d\u2019ouverture<\/p>\n<p>Cette de\u0301marche te\u0301moigne de l\u2019engagement de la banque a\u0300 maintenir des normes e\u0301leve\u0301es de service et a\u0300 traiter activement les pre\u0301occupations de ses clients.<\/p>\n<p><strong>Pour plus d&rsquo;informations et d&rsquo;analyses sur la <a href=\"https:\/\/www.africa-press.net\/gabon\">Gabon<\/a>, suivez <a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Gabon. La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis le 31 janvier 2024 une campagne de communication sur les re\u0301seaux sociaux re\u0301pertoriant un certain nombre de plaintes et re\u0301clamations de ses clients. Consciente de ces de\u0301sagre\u0301ments, elle re\u0301affirme son engagement a\u0300 satisfaire ses clients. [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":34035,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[36,50,49],"class_list":["post-34037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-africa-press","tag-africa-press-gabon","tag-gabon"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers - Gabon<\/title>\n<meta name=\"description\" content=\"La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers\" \/>\n<meta property=\"og:description\" content=\"La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers\" \/>\n<meta property=\"og:site_name\" content=\"Gabon\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-09T12:10:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-09T12:41:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers\",\"datePublished\":\"2024-02-09T12:10:28+00:00\",\"dateModified\":\"2024-02-09T12:41:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers\"},\"wordCount\":384,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Gabon\",\"Gabon\"],\"articleSection\":[\"\u00c9conomie\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers\",\"url\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers\",\"name\":\"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers - Gabon\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg\",\"datePublished\":\"2024-02-09T12:10:28+00:00\",\"dateModified\":\"2024-02-09T12:41:35+00:00\",\"author\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"description\":\"La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis ...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage\",\"url\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg\",\"contentUrl\":\"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg\",\"width\":720,\"height\":480,\"caption\":\"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.africa-press.net\/gabon\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#website\",\"url\":\"https:\/\/www.africa-press.net\/gabon\/\",\"name\":\"Gabon\",\"description\":\"Just another Africa News Agency Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.africa-press.net\/gabon\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\",\"name\":\"cfeditorfr\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers - Gabon","description":"La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis ...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers","og_locale":"fr_FR","og_type":"article","og_title":"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers","og_description":"La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis ...","og_url":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers","og_site_name":"Gabon","article_published_time":"2024-02-09T12:10:28+00:00","article_modified_time":"2024-02-09T12:41:35+00:00","og_image":[{"width":720,"height":480,"url":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg","type":"image\/jpeg"}],"author":"cfeditorfr","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"cfeditorfr","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#article","isPartOf":{"@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers"},"author":{"name":"cfeditorfr","@id":"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"headline":"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers","datePublished":"2024-02-09T12:10:28+00:00","dateModified":"2024-02-09T12:41:35+00:00","mainEntityOfPage":{"@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers"},"wordCount":384,"commentCount":0,"image":{"@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg","keywords":["Africa Press","Africa Press-Gabon","Gabon"],"articleSection":["\u00c9conomie","Toutes les actualit\u00e9s"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers","url":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers","name":"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers - Gabon","isPartOf":{"@id":"https:\/\/www.africa-press.net\/gabon\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage"},"image":{"@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg","datePublished":"2024-02-09T12:10:28+00:00","dateModified":"2024-02-09T12:41:35+00:00","author":{"@id":"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1"},"description":"La Banque internationale pour le commerce et l\u2019industrie du Gabon (Bicig), filiale d\u2019AFG Holding, a constate\u0301 depuis ...","breadcrumb":{"@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#primaryimage","url":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg","contentUrl":"https:\/\/static.africa-press.net\/gabon\/sites\/54\/2024\/02\/sm_1707469705.887352.jpg","width":720,"height":480,"caption":"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers"},{"@type":"BreadcrumbList","@id":"https:\/\/www.africa-press.net\/gabon\/economie\/banque-la-bicig-sengage-a-repondre-aux-preoccupations-des-usagers#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.africa-press.net\/gabon\/"},{"@type":"ListItem","position":2,"name":"Banque : la BICIG s\u2019engage \u00e0 r\u00e9pondre aux pr\u00e9occupations des usagers"}]},{"@type":"WebSite","@id":"https:\/\/www.africa-press.net\/gabon\/#website","url":"https:\/\/www.africa-press.net\/gabon\/","name":"Gabon","description":"Just another Africa News Agency Sites site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.africa-press.net\/gabon\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.africa-press.net\/gabon\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1","name":"cfeditorfr"}]}},"_links":{"self":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/posts\/34037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/comments?post=34037"}],"version-history":[{"count":0,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/posts\/34037\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/media\/34035"}],"wp:attachment":[{"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/media?parent=34037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/categories?post=34037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africa-press.net\/gabon\/wp-json\/wp\/v2\/tags?post=34037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}