Africa-Press – Ghana. The Ghana Water Limited (GWL) has failed to achieve its revenue targets incurring a loss of a whooping GHS19.1 million.
Of the amount, GHS16.6 million originated mainly from private customers, raising concerns about mounting unpaid bills across districts.
Mr Wisdom Semevor, the Commercial Manager of the GWL for the Volta and Oti regions, who disclosed these to the Ghana News Agency said a detailed breakdown showed category 611 customers accounted for GH¢12,108,775.43, representing 63.37 per cent, making them the largest contributors to the arrears portfolio.
He said that the report indicated that category 612 customers owed GH¢3,268,085.69 (17.11%), while MDAs accounted for GH¢405,445 (12.59%), 643 customers GH¢332,422 (1.74%), and category 615 customers GH¢562,403 (2.94%).
He said the revenue situation required immediate and decisive action and urged District Managers and Commercial Officers to adopt a more aggressive and coordinated revenue measures after the fourth-quarter 2025 performance fell below expectations.
The call followed a performance review showing that the organisation failed to meet its set revenue target for the 2025 operational year.
“It is obvious that the chunk of our arrears continues to come from 611 customers, and this must be tackled with urgency,” Mr Semevo added.
He said management is therefore urging district teams to strengthen collaboration, emphasising that “unity, coordination and alignment across districts are critical if we are to achieve the expected results.”
With February being a short operational month, managers were reminded to adopt “deliberate and aggressive strategies,” including enhanced planning, intensified fieldwork, and effective use of every working day to improve revenue mobilisation.
All districts were also directed to ensure strict monitoring of Customer Care Agents (CCAs) to guarantee accurate and timely meter readings, while customers with outstanding arrears were to be disconnected in accordance with standard procedures.
Mr Semevor cited ongoing power challenges as a major setback to revenue collection efforts and appealed for improved system stability to support operational efficiency.
The upcoming 2026 budget approval would be crucial for sustaining revenue recovery initiatives and reinforcing quality service delivery.
