{"id":54367,"date":"2023-09-17T06:29:39","date_gmt":"2023-09-17T06:29:39","guid":{"rendered":"https:\/\/www.africa-press.net\/ghana\/?p=54367"},"modified":"2023-09-17T06:05:57","modified_gmt":"2023-09-17T06:05:57","slug":"customers-urged-to-report-momo-agents-over-split-transaction","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction","title":{"rendered":"Customers urged to report MoMo agents over split transaction"},"content":{"rendered":"

Africa-Press – Ghana. <\/strong><\/span>The Mobile Telecommunications Network (MTN) has declared that the act of split cash transaction is illegal, urging its clients to report any Mobile Money (MOMO) agent who engages in such unlawful practice for action.<\/b><\/p>\n

The MTN charges for mobile money cash transactions at a fixed rate pegged at GH\u20b510 cedis on GH\u20b51000 and above for cash withdrawal at service centres.<\/p>\n

However, certain miscreant agents and merchants practice split cash transactions, where every GH\u20b51000 is charged GH\u20b510 end up in clients paying higher charges.<\/p>\n

As per the company\u2019s report, when a client wants to withdraw GH\u20b5 3000, they are instructed to divide it into three separate transactions which attract a fee of GH\u20b5 10 on each GH\u20b5 1000 cashed out, instead of a fee of just GH\u20b5 10 on the entire (GH\u20b5 3000) withdrawal.<\/p>\n

Mr. Mawuena Agogo, retail experience manager for the Eastern, Volta, and Oti regions, said the act was illegal and urged clients to report any such act to any MTN office or dial 100 to lodge a complaint.<\/p>\n

He said both agents and merchants were aware that their actions were unlawful, but regrettably, they carried out the illicit act on the company\u2019s behalf.<\/p>\n

\u201cBecause such transactions are personal encounters, the system could not capture them, which is why we are urging clients to report them, so the necessary action is taken,\u201d he said.<\/p>\n

He indicated that a number of agents who were reported had been blocked and made to refund the additional charges to the owners shortly after such reports were received.<\/p>\n

Mr. Agogo was speaking during an MTN engagement with informal sector customers at Akyem Tafo, focusing on fraud prevention and other negative experiences MTN customers encounter.<\/p>\n

The meeting was in response to recent grievances regarding exorbitant transaction fees and the widespread practice of splitting cash transactions to maximise transaction fees.<\/p>\n

\u201cI had to pay GH\u20b5 40.00 charges on GH\u20b5 4,000.00 withdrawal because I was asked by the agent to split and withdraw GH\u20b51000 at every transaction,\u201d a trader said.<\/p>\n

Other complaints and concerns raised at the forum included bad network and Internet connections and fraudulent activities on the Momo platforms, among others.<\/p>\n

Mrs. Georgina Asare-Fiagbenu, MTN\u2019s Senior Corporate Communications Manager, called on customers to be vigilant and not respond to any offers that they had not applied or initiated a process for.<\/p>\n

She also refuted speculations that some MTN agents were involved in the fraud, adding that \u201cwe have more customers than all others, so our customers are easily targeted.\u201d<\/p>\n

Customers were advised to be vigilant because fraudsters only thrived when customers gave in to their demands and instructions.<\/p>\n

The forum covered education on mobile money, Ayo insurance, network challenges, and other MTN services to enhance customers\u2019 understanding.<\/p>\n

For More News And Analysis About Ghana<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Ghana. The Mobile Telecommunications Network (MTN) has declared that the act of split cash transaction is illegal, urging its clients to report any Mobile Money (MOMO) agent who engages in such unlawful practice for action. The MTN charges for mobile money cash transactions at a fixed rate pegged at GH\u20b510 cedis on GH\u20b51000 […]<\/p>\n","protected":false},"author":84,"featured_media":54366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[5092,5096,429],"class_list":["post-54367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","tag-africa-press","tag-africa-press-ghana","tag-ghana"],"yoast_head":"\nCustomers urged to report MoMo agents over split transaction - Ghana<\/title>\n<meta name=\"description\" content=\"The Mobile Telecommunications Network (MTN) has declared that the act of split cash transaction is illegal, urging it ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customers urged to report MoMo agents over split transaction\" \/>\n<meta property=\"og:description\" content=\"The Mobile Telecommunications Network (MTN) has declared that the act of split cash transaction is illegal, urging it ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction\" \/>\n<meta property=\"og:site_name\" content=\"Ghana\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-17T06:29:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/ghana\/sites\/18\/2023\/09\/sm_1694918068.871784.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/ghana\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Customers urged to report MoMo agents over split transaction\",\"datePublished\":\"2023-09-17T06:29:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction\"},\"wordCount\":468,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/ghana\/sites\/18\/2023\/09\/sm_1694918068.871784.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Ghana\",\"ghana\"],\"articleSection\":[\"all news\",\"Economy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction\",\"url\":\"https:\/\/www.africa-press.net\/ghana\/all-news\/customers-urged-to-report-momo-agents-over-split-transaction\",\"name\":\"Customers urged to report MoMo agents over split transaction - 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