{"id":157570,"date":"2026-02-09T21:48:37","date_gmt":"2026-02-09T21:48:37","guid":{"rendered":"https:\/\/www.africa-press.net\/kenya\/all-news\/nairobi-water-targets-defaulters-in-revenue-drive"},"modified":"2026-02-09T22:39:48","modified_gmt":"2026-02-09T22:39:48","slug":"nairobi-water-targets-defaulters-in-revenue-drive","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/kenya\/all-news\/nairobi-water-targets-defaulters-in-revenue-drive","title":{"rendered":"Nairobi Water targets defaulters in revenue drive"},"content":{"rendered":"<p><span class=\"ap-article-header-tag\"> <strong>Africa-Press &#8211; Kenya. <\/strong> <\/span>The Nairobi City Water and Sewerage Company Limited (NCWSC) has intensified revenue recovery efforts through a water disconnection exercise targeting customers with longstanding unpaid bills.<\/p>\n<p>The firm says the move is in a bid to enhance sustainable service delivery across Nairobi City County.<\/p>\n<p>The exercise, scheduled to commence on February 11, 2026, will target all categories of consumers, including domestic households, commercial entities, Ministries, Departments and Agencies (MDAs), water service providers, and other institutions.<\/p>\n<p>NCWSC says the move is aimed at safeguarding the financial stability and long-term sustainability of water and sewerage services in the city, amid rising operational costs and challenges related to non-revenue water.<\/p>\n<p>Despite repeated reminders, public notices, and sustained engagement with customers, the company reports that a significant number of accounts remained in default, resulting in major revenue shortfalls.<\/p>\n<p>According to the Acting Managing Director of NCWSC, Martin Nang\u2019ole, the accumulated arrears have severely constrained the utility\u2019s ability to maintain and upgrade infrastructure, repair leaks, expand distribution networks, and guarantee a reliable water supply to residents.<\/p>\n<p>\u201cThe failure by some consumers to settle their bills has a direct impact on our capacity to deliver quality services, especially at a time when operational costs continue to rise,\u201d Nang\u2019ole said in a press statement.<\/p>\n<p>He emphasized that the disconnection exercise would be applied uniformly, with no exemptions for any category of consumer, including government institutions.<\/p>\n<p>Nang\u2019ole further noted that reconnections would only be effected after full settlement of outstanding balances or upon approval of structured payment arrangements with the company.<\/p>\n<p>He urged affected customers to act promptly by visiting any NCWSC regional office or the main business centre located at Hazina Towers in Nairobi\u2019s Central Business District to regularize their accounts.<\/p>\n<p>\u201cCustomers are strongly encouraged to clear their arrears immediately to avoid service interruption, using the available and convenient payment options,\u201d he said.<\/p>\n<p>To ease compliance, NCWSC has streamlined payment channels, allowing customers to check balances and make payments by dialing *260# on any mobile phone, using M-Pesa Pay Bill number 444400 with the account number as reference, accessing the Nairobi Water Mini App through the M-Pesa application, or paying via partner banks.<\/p>\n<p>Nang\u2019ole reaffirmed the company\u2019s commitment to providing safe, reliable, and sustainable water services, noting that timely bill payments are critical to improving service quality, reducing non-revenue water, and expanding access to clean water across the city.<\/p>\n<p class=\"ap-article-footer-note\">Find more news and analyses on <span class=\"ap-highlight-country\">Kenya<\/span> on the <span class=\"ap-highlight-brand\">Africa Press<\/span> website<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Kenya. The Nairobi City Water and Sewerage Company Limited (NCWSC) has intensified revenue recovery efforts through a water disconnection exercise targeting customers with longstanding unpaid bills. The firm says the move is in a bid to enhance sustainable service delivery across Nairobi City County. The exercise, scheduled to commence on February 11, 2026, [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":157569,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,3],"tags":[544],"class_list":["post-157570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-community","tag-kenya"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nairobi Water targets defaulters in revenue drive - kenya<\/title>\n<meta name=\"description\" content=\"-article-header-tag&quot;&gt; Africa-Press - Kenya. The Nairobi City Water and Sewera ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/kenya\/all-news\/nairobi-water-targets-defaulters-in-revenue-drive\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nairobi Water targets defaulters in revenue drive\" \/>\n<meta property=\"og:description\" content=\"-article-header-tag&quot;&gt; Africa-Press - Kenya. 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