{"id":23459,"date":"2021-03-02T21:22:23","date_gmt":"2021-03-02T21:22:23","guid":{"rendered":"https:\/\/www.africa-press.net\/kenya\/?p=23459"},"modified":"2021-03-02T21:22:23","modified_gmt":"2021-03-02T21:22:23","slug":"jkia-mia-awarded-for-customer-service-excellence","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence","title":{"rendered":"JKIA, MIA awarded for customer service excellence"},"content":{"rendered":"

AfricaPress-Kenya:<\/strong> Jomo Kenyatta International Airport and Mombasa\u2019s Moi International Airport (MIA) have been awarded best airports by size and region for their excellence in customer service.<\/p>\n

JKIA won the 2020 Best Airport by Size and Region in the 5 -15 million passengers per year in Africa while MIA won the 2020 Best Airport by Size and Region under2 million passengers per year in Africa in Airports Council International\u2019s Airport Service Quality (ASQ) Survey.<\/p>\n

The survey captures passengers\u2019 experience at all airport passenger contact points at more than 300 airports worldwide.<\/p>\n

ACI World Director General Luis Felipe de Oliveira congratulated Kenya Airports Authority (KAA) for its efforts in improving customer experience.<\/p>\n

\u201cI congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience. During this most difficult and challenging of years, customers have spoken and recognized the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances,\u201d Felipe de Oliveira said.<\/p>\n

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Kenya Airports Authority\u2019s Acting Managing Director, Alex Gitari noted that the recognition was timely, coming at a time when JKIA and MIA are undergoing major rehabilitation works set to further improve on customer experience.<\/p>\n

\u201cWinning these awards is a reaffirmation of our commitment to providing our customers with a stress-free travel experience. We are truly excited and encouraged by these prestigious awards which herald a new horizon in our customer satisfaction journey across our airports.\u201dGitari stated.<\/p>\n

The ACI Awards for JKIA and MIA come soon after the recent recognition of the two airports under ACI World\u2019s Voice of Customer Initiative.<\/p>\n","protected":false},"excerpt":{"rendered":"

AfricaPress-Kenya: Jomo Kenyatta International Airport and Mombasa\u2019s Moi International Airport (MIA) have been awarded best airports by size and region for their excellence in customer service. JKIA won the 2020 Best Airport by Size and Region in the 5 -15 million passengers per year in Africa while MIA won the 2020 Best Airport by Size […]<\/p>\n","protected":false},"author":84,"featured_media":23464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,8],"tags":[1801,2179,7405],"class_list":["post-23459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-homepage-english","tag-jkia","tag-kenya-airports-authority","tag-moi-international-airport"],"yoast_head":"\nJKIA, MIA awarded for customer service excellence - kenya<\/title>\n<meta name=\"description\" content=\"Jomo Kenyatta International Airport and Mombasa\u2019s Moi International Airport (MIA) have been awarded best airports by size and region for\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JKIA, MIA awarded for customer service excellence\" \/>\n<meta property=\"og:description\" content=\"Jomo Kenyatta International Airport and Mombasa\u2019s Moi International Airport (MIA) have been awarded best airports by size and region for\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence\" \/>\n<meta property=\"og:site_name\" content=\"kenya\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-02T21:22:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/kenya\/sites\/28\/2021\/03\/jkia_mia_awarded_fo603df8877f169.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1074\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/kenya\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"JKIA, MIA awarded for customer service excellence\",\"datePublished\":\"2021-03-02T21:22:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence\"},\"wordCount\":279,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/kenya\/sites\/28\/2021\/03\/jkia_mia_awarded_fo603df8877f169.jpg\",\"keywords\":[\"JKIA\",\"Kenya Airports Authority\",\"Moi International Airport\"],\"articleSection\":[\"all news\",\"economy\",\"homepage-english\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence\",\"url\":\"https:\/\/www.africa-press.net\/kenya\/economy\/jkia-mia-awarded-for-customer-service-excellence\",\"name\":\"JKIA, MIA awarded for customer service excellence - 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