{"id":26579,"date":"2021-04-26T18:45:46","date_gmt":"2021-04-26T18:45:46","guid":{"rendered":"https:\/\/www.africa-press.net\/kenya\/?p=26579"},"modified":"2021-04-26T17:34:57","modified_gmt":"2021-04-26T17:34:57","slug":"kplcs-token-crisis-worsens-with-close-of-customer-care-platforms","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms","title":{"rendered":"KPLC’s Token Crisis Worsens With Close of Customer Care Platforms"},"content":{"rendered":"

Africa-Press<\/a> – Kenya<\/a>. <\/strong><\/span>Kenya Power Company, popularly known by its NSE ticker KPLC, has issued a statement noting that a hitch on its prepaid system and other services has worsened.<\/p>\n

The statement sent out on Monday, April 16, midday indicated that a system failure had affected the operation of its customer care operations.<\/p>\n

The hitch started on Sunday evening, April 25 and is preventing customer transactions in several areas including token purchases and payment of bills.<\/p>\n

On Monday morning, KPLC initially indicated that the issue had been resolved and was only delaying due to a surge in demand. Two hours later, the firm announced that the problem had persisted and affected all its customer care services.<\/p>\n

“We are assing a technical problem that has affected our business operations since yesterday evening.<\/p>\n

“The hitch is preventing customer transactions including bill queries, token purchases and payment of bills, ” read the statement in part.<\/p>\n

The power distribution company also noted that customer interactions through contact center telephone lines call line 97771 had also been affected.<\/p>\n

Other services that had suffered the hitch included *977#, social media channels and banking hall operations.<\/p>\n

There was an uproar both online and off after some consumers stayed without power for the whole night due to a hitch in the purchase system.<\/p>\n

Kenya Power explained that the hitch was caused by a surge in transactions leading to tokens purchase delay.<\/p>\n

Many Kenyans have been calling for the de-monopolisation of the power company since many who attempted to buy tokkens were being informed that ‘organisation receiving the payment is unavailable’.<\/p>\n

Kenya power is the only certified electric power distributor across the country.<\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Kenya. Kenya Power Company, popularly known by its NSE ticker KPLC, has issued a statement noting that a hitch on its prepaid system and other services has worsened. The statement sent out on Monday, April 16, midday indicated that a system failure had affected the operation of its customer care operations. The hitch […]<\/p>\n","protected":false},"author":84,"featured_media":26578,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,8,16],"tags":[6857,7003,544],"class_list":["post-26579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-homepage-english","category-twitter","tag-africa-press","tag-africa-press-kenya","tag-kenya"],"yoast_head":"\nKPLC's Token Crisis Worsens With Close of Customer Care Platforms - kenya<\/title>\n<meta name=\"description\" content=\"Kenya Power Company, popularly known by its NSE ticker KPLC, has issued a statement noting that a hitch on its prepaid s ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KPLC's Token Crisis Worsens With Close of Customer Care Platforms\" \/>\n<meta property=\"og:description\" content=\"Kenya Power Company, popularly known by its NSE ticker KPLC, has issued a statement noting that a hitch on its prepaid s ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms\" \/>\n<meta property=\"og:site_name\" content=\"kenya\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-26T18:45:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/kenya\/sites\/28\/2021\/04\/img-6086f9a8395b9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/kenya\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"KPLC’s Token Crisis Worsens With Close of Customer Care Platforms\",\"datePublished\":\"2021-04-26T18:45:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms\"},\"wordCount\":280,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/kenya\/sites\/28\/2021\/04\/img-6086f9a8395b9.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Kenya\",\"Kenya\"],\"articleSection\":[\"all news\",\"economy\",\"homepage-english\",\"twitter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms\",\"url\":\"https:\/\/www.africa-press.net\/kenya\/all-news\/kplcs-token-crisis-worsens-with-close-of-customer-care-platforms\",\"name\":\"KPLC's Token Crisis Worsens With Close of Customer Care Platforms - 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