{"id":11456,"date":"2022-03-13T17:00:16","date_gmt":"2022-03-13T17:00:16","guid":{"rendered":"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day"},"modified":"2022-03-13T17:34:04","modified_gmt":"2022-03-13T17:34:04","slug":"lec-commemorates-customer-experience-day","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day","title":{"rendered":"LEC commemorates Customer Experience Day"},"content":{"rendered":"

Africa-Press – Lesotho. <\/strong><\/span>Lesotho Electricity Company (LEC) commemorated Customer Experience Day which is celebrated annually on first Tuesday of October as an opportunity to recognize<\/p>\n

great customer work. LEC Head of Department Customer Services Lehlohonolo Tsikinyane speaking at the commemoration said the day was introduced by an institution called Customer<\/p>\n

Experience Professional Association. \u201cToday we should not see any of LEC customers walking around the campus without getting services they need,\u201d he said.<\/p>\n

He noted that LEC employees need to ensure that all their customers walk out of LEC premises with satisfaction from services they received, saying it is<\/p>\n

everyone\u2019s responsibility to ensure that happens. LEC General Manager Customer Relations Lerato T\u0161osane said LEC is where it is now because of its customers.<\/p>\n

She pleaded with LEC employees to change their mind sets when approaching customers and work for them harmoniously, \u201cNot minding whether you are a customer relations<\/p>\n

employees or not, in every department you are expected to work well with customers,\u201d she said. She further said the employees need to fix relationships<\/p>\n

among themselves first because how they treat each other as employees will reflect on the services they offer to customers. She said customer services rely on one of customer relations pillars being verbal<\/p>\n

language, which goes along with body language, attitude and the tone of voice when talking to customers. She noted that the image of LEC will be changed by its employees and they need to always remember<\/p>\n

their contribution to the country\u2019 Gross Domestic Product (GDP). She emphasized that LEC is supporting many different business sectors through the service it<\/p>\n

offers to the nation \u2013 which is electricity. LEC acting Managing Director Liteboho Ramoqopo said this is a very important day to be celebrated by every service provider.<\/p>\n

Ramoqopo added that they are working on improvements for placing signs around LEC campus so that customers do not wonder around when they go for different services.<\/p>\n

\u201cThis day is a good opportunity for other departments to learn about customers and their<\/p>\n

importance,\u201d he said. He indicated that they are also working on improving their internet services so that people do not travel long distances to get services.<\/p>\n

Ramoqopo said they need to know if their customers are satisfied or not and if not they have to work on that in order to maintain the good image of the company.<\/p>\n

For More News And Analysis About Lesotho<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Lesotho. Lesotho Electricity Company (LEC) commemorated Customer Experience Day which is celebrated annually on first Tuesday of October as an opportunity to recognize great customer work. LEC Head of Department Customer Services Lehlohonolo Tsikinyane speaking at the commemoration said the day was introduced by an institution called Customer Experience Professional Association. \u201cToday we […]<\/p>\n","protected":false},"author":84,"featured_media":11455,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,8,16],"tags":[233,246,258,245],"class_list":["post-11456","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-homepage-english","category-twitter","tag-africa-press","tag-africa-press-lesotho","tag-company","tag-lesotho"],"yoast_head":"\nLEC commemorates Customer Experience Day - Lesotho<\/title>\n<meta name=\"description\" content=\"Lesotho Electricity Company (LEC) commemorated Customer Experience Day which is celebrated annually on first Tuesday of ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LEC commemorates Customer Experience Day\" \/>\n<meta property=\"og:description\" content=\"Lesotho Electricity Company (LEC) commemorated Customer Experience Day which is celebrated annually on first Tuesday of ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day\" \/>\n<meta property=\"og:site_name\" content=\"Lesotho\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-13T17:00:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-13T17:34:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/lesotho\/sites\/62\/2022\/03\/img-622e2aca7ceb6.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"540\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"LEC commemorates Customer Experience Day\",\"datePublished\":\"2022-03-13T17:00:16+00:00\",\"dateModified\":\"2022-03-13T17:34:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day\"},\"wordCount\":409,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/lesotho\/sites\/62\/2022\/03\/img-622e2aca7ceb6.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Lesotho\",\"company\",\"Lesotho\"],\"articleSection\":[\"all news\",\"economy\",\"homepage-english\",\"twitter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day\",\"url\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/lec-commemorates-customer-experience-day\",\"name\":\"LEC commemorates Customer Experience Day - 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