{"id":21240,"date":"2022-11-03T08:52:24","date_gmt":"2022-11-03T08:52:24","guid":{"rendered":"https:\/\/www.africa-press.net\/lesotho\/all-news\/metropolitan-moves-into-digital-space"},"modified":"2022-11-03T09:22:33","modified_gmt":"2022-11-03T09:22:33","slug":"metropolitan-moves-into-digital-space","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/lesotho\/all-news\/metropolitan-moves-into-digital-space","title":{"rendered":"Metropolitan moves into digital space"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; Lesotho. <\/strong><\/span>METROPOLITAN Lesotho yesterday launched a paperless product which allows clients to access services digitally. The product, called Tobetsa, comes from the Sesotho name which means press.<\/p>\n<p>The head of marketing at Metropolitan Lesotho, Motsieloa Nonyane, said the new product will help the company serve their clients safely following fears about the spread of Covid-19. Nonyane said during the Covid-19 pandemic, a series of lockdowns were introduced which hindered the effective provision of services to their clients.<\/p>\n<p>\u201cMetropolitan, as one of the companies which contributed more with the health equipment to health facilities during that time, had to come up with a plan to meet its clients,\u201d Nonyane said.<\/p>\n<p>\u201cWe decided to create a platform of paperless solutions which will help even people in remote areas to access our services,\u201d he said. He said this is an innovative product which also gives the youth the chance to come up with their innovative idea on how it can be improved.<\/p>\n<p>He said this is a wake-up call to all the youths to submit their proposals to Metropolitan Lesotho on how this product can be improved. \u201cThis is a public health solution as well as a financial inclusion solution,\u201d he said.<\/p>\n<p>The Client Services Manager, \u2019Maliako Koatja, said this paperless solution allows clients to access services at their convenient places and time. Koatja said this product has not only saved their clients from incurring transportation expenses, but it has also reduced the faults which can be done with paper work.<\/p>\n<p>\u201cThis has also reduced the traffic and long queues our clients had to take in order to get our services,\u201d Koatja said.<\/p>\n<p>\u201cThis product allows the investment policy holders to make claims and access their money within 24 hours,\u201d she said.<\/p>\n<p>She said before the introduction of Tobetsa, claims and the payment processes were taking over 48 hours depending on the number of customers they had by that time.<\/p>\n<p>She said for their clients to be able to have access to this new product, they have to register in their offices. She said the client will be provided with a pin number which serves as the identification number when claiming.<\/p>\n<p>The Client Service Consultant, Mpho Mohapi, said ever since the product started working, the number of their clients in this new platform has increased. She said even the comments they have received from their clients show a high level of satisfaction.<\/p>\n<p><strong>For More News And Analysis About <a href=\"https:\/\/www.africa-press.net\/lesotho\">Lesotho<\/a> Follow <a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Lesotho. METROPOLITAN Lesotho yesterday launched a paperless product which allows clients to access services digitally. The product, called Tobetsa, comes from the Sesotho name which means press. The head of marketing at Metropolitan Lesotho, Motsieloa Nonyane, said the new product will help the company serve their clients safely following fears about the spread [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":21239,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[233,246,245],"class_list":["post-21240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","tag-africa-press","tag-africa-press-lesotho","tag-lesotho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Metropolitan moves into digital space - Lesotho<\/title>\n<meta name=\"description\" content=\"METROPOLITAN Lesotho yesterday launched a paperless product which allows clients to access services digitally. The produ ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/lesotho\/all-news\/metropolitan-moves-into-digital-space\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Metropolitan moves into digital space\" \/>\n<meta property=\"og:description\" content=\"METROPOLITAN Lesotho yesterday launched a paperless product which allows clients to access services digitally. 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