{"id":24540,"date":"2023-01-26T09:33:50","date_gmt":"2023-01-26T09:33:50","guid":{"rendered":"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator"},"modified":"2023-01-26T09:50:03","modified_gmt":"2023-01-26T09:50:03","slug":"bt-customer-contracts-face-probe-by-regulator","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator","title":{"rendered":"BT customer contracts face probe by regulator"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; Lesotho. <\/strong><\/span>BT is being investigated by the telecoms regulator over concerns it broke rules when customers signed new mobile and broadband deals. Ofcom is checking if the telecoms giant failed to give people \u201cclear and simple\u201d contract information, which it is required to provide.<\/p>\n<p>It said it had received evidence that two BT subsidiaries, EE and Plusnet, had breached those rules. BT said it was \u201cfully engaged\u201d with Ofcom and its investigation.<\/p>\n<p>Telecoms providers are required to give customers contract information and a short \u2013 usually one-page \u2013 summary of the main contract terms before signing up.<\/p>\n<p>This rule has been in place since June last year. The change was designed to help people avoid being caught out by surprise price rises, at a time when household budgets are under heavy strain.<\/p>\n<p>The summary must include key information. It includes things such as the broadband speed, the price, length of the contract and the terms and conditions if a customer decides to end their contract early.<\/p>\n<p>Customers with disabilities can also ask for the documents in an accessible format. Ofcom said the rules were an important way of helping people shop around with confidence and make informed choices about the right deal for them.<\/p>\n<p>The regulator said it has \u201creasons to suspect\u201d Plusnet, which is a BT subsidiary, may have \u201cfailed to comply with these requirements. \u201d This comes after the regulator opened an investigation into EE, also part of the BT group, in October \u2013 after it had suspicions it had also broken the rules.<\/p>\n<p>Ofcom said: \u201cAs a result, our investigation will now consider if BT has breached Ofcom\u2019s rules because of suspected breaches by each of these subsidiaries.<\/p>\n<p>\u201cWe will gather further information and provide updates as our investigation progresses.<\/p>\n<p>\u201d BT\u2019s spokesperson said: \u201cWe want our customers to be fully informed and we make sales information upfront, clear and transparent.<\/p>\n<p>\u201cWe are fully engaged with Ofcom during the course of this investigation.<\/p>\n<p><strong>For More News And Analysis About <a href=\"https:\/\/www.africa-press.net\/lesotho\">Lesotho<\/a> Follow <a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Lesotho. BT is being investigated by the telecoms regulator over concerns it broke rules when customers signed new mobile and broadband deals. Ofcom is checking if the telecoms giant failed to give people \u201cclear and simple\u201d contract information, which it is required to provide. It said it had received evidence that two BT [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":24539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,9],"tags":[233,246,245],"class_list":["post-24540","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-miscellaneous","tag-africa-press","tag-africa-press-lesotho","tag-lesotho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>BT customer contracts face probe by regulator - Lesotho<\/title>\n<meta name=\"description\" content=\"BT is being investigated by the telecoms regulator over concerns it broke rules when customers signed new mobile and bro ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BT customer contracts face probe by regulator\" \/>\n<meta property=\"og:description\" content=\"BT is being investigated by the telecoms regulator over concerns it broke rules when customers signed new mobile and bro ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator\" \/>\n<meta property=\"og:site_name\" content=\"Lesotho\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-26T09:33:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-26T09:50:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/lesotho\/sites\/62\/2023\/01\/postQueueImg_1674713112.33.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"976\" \/>\n\t<meta property=\"og:image:height\" content=\"549\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"BT customer contracts face probe by regulator\",\"datePublished\":\"2023-01-26T09:33:50+00:00\",\"dateModified\":\"2023-01-26T09:50:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator\"},\"wordCount\":341,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/lesotho\/sites\/62\/2023\/01\/postQueueImg_1674713112.33.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Lesotho\",\"Lesotho\"],\"articleSection\":[\"all news\",\"miscellaneous\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator\",\"url\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/bt-customer-contracts-face-probe-by-regulator\",\"name\":\"BT customer contracts face probe by regulator - 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