{"id":28990,"date":"2023-05-23T14:16:00","date_gmt":"2023-05-23T14:16:00","guid":{"rendered":"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk"},"modified":"2023-05-23T14:16:00","modified_gmt":"2023-05-23T14:16:00","slug":"vodacom-moves-against-intensifying-cyber-risk","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk","title":{"rendered":"Vodacom moves against intensifying cyber risk"},"content":{"rendered":"

Africa-Press – Lesotho. <\/strong><\/span>With cybercrime continuing to make headlines around the globe in recent times, giant telecommunications company, Vodacom Lesotho, says to avoid data leakage and misuse of customers\u2019 data they have put controls in place to ensure that their technologies are well protected from any malicious conduct. The company says to adhere to international standards on information security which addresses issues relating to the people, processes and technologies that hold, use and process personal information they continuously test their systems to ensure compliance with the highest cyber security standards.
\nThis is in light of soaring concerns by big banking, commercial and telecommunication companies over digital fraud in the country, made easy by poor digital hygiene. Vodacom\u2019s assurances also come at a time when parliament is likely to reintroduce debate on the controversial Computer Crimes and Cyber Security Act No 6 of 2022 aimed at combating cybercrime, while also giving the state powers to monitor cyberspace, define cybercrimes and prescribe penalties that include fines and lengthy prison sentences. Some of the crimes contained in the legislation include data espionage, cyber terrorism, cyber extortion, distributing child pornography, computer-related forgery and fraud, identity-related crimes, racist and xenophobic insults as well as the distribution of nude images of people without their consent.
\nVodacom Lesotho Executive Head External Affairs, Ts\u030cepo Ntaopane, speaking specifically to their M-pesa service, said the company sends SMSes regularly to customers to make them aware of imminent fraudulent activities and the importance of keeping their PINs and passwords safe.
\nRegular educational messages are also flighted on various media platforms \u2013 radio, social media and print media as well as Vodacom owned platforms, particularly when certain trends are noted or at peak seasons such as Easter and festive periods. \u201cWe also conduct radio sessions where we raise awareness on cybercrimes to our customers. We also do social media posts to teach our customers about safe measures they can take to protect their information. Regular campaigns, cyber clinics and workshops are also held with key stakeholders,\u201d says Ntaopane. In the event of a customer reporting theft on their M-pesa, he said the company assists such customers with details and transaction records that will help show when funds were withdrawn and if their pin was used.
\nThis is where a customer\u2019s pin was compromised and shared to allow a third party to access their M-pesa account. \u201cIn the event of the theft happening after a sim swap \u2013 we check how the sim swap happened and if it was by a duly authorised person. If we establish that it was not, we take action against staff who assisted and reimburse the customer. \u201cIf the theft is as a result of money being sent to the wrong recipient or agent \u2013 the customer is advised to call the recipient and ask the same to return the funds and report the matter to the police if the funds are not returned. \u201cThe old process allowed us to call the recipient directly and ask them to return the funds or consent to allow us to reverse the transaction failing which the customer could then report the matter to the police and we assist the police with all information relating to the agent after acquiring a court order. The new process used by Vodacom and other operators in line with the governing law does not allow reversals,\u201d Ntaopane continued. He said customers must ensure correctness of recipient details and in the event of sending money to a wrong party they are enjoined to call the recipient to reverse the transaction. This helps to avoid cases where recipients or agents claim that they were expecting the funds when called by Vodacom call agents and\/or simply don\u2019t respond.Educational campaigns around device security \u2013 keeping passwords confidential and taking care of what is shared with who, at all times to avoid cases of extortion, while also working with law enforcement when such cases have occurred, is also key, according to Vodacom Lesotho.
\nThe Executive Head External Affairs was quick to also point out to their co-operation with the police on stolen mobile phones and M-pesa-related theft, indicating that once a device has formally been reported as stolen with the police, due process is followed to get a court order to trace the device on the network even if the sim has been changed to assist the police to recover the device.In the event where M-pesa funds in the device are stolen, Ntaopane said it mostly points towards the pin being compromised or shared with the perpetrator. Police, armed with the relevant court order, are usually assisted with transaction records to show where the funds were transferred to or withdrawn so that they can establish who withdrew the funds. \u201cWe have a clearly defined process by which police are assisted as a matter of priority where cases of theft of a device and or M-pesa including details of devices used after a sim swap to identify the thief\/fraudster \u2013 provided the relevant court order is obtained for customer privacy purposes,\u201d he added.
\nFrequent cases that Vodacom handles<\/b>
\nSafety measures to ensure digital hygiene<\/b><\/p>\n

For More News And Analysis About Lesotho<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Lesotho. With cybercrime continuing to make headlines around the globe in recent times, giant telecommunications company, Vodacom Lesotho, says to avoid data leakage and misuse of customers\u2019 data they have put controls in place to ensure that their technologies are well protected from any malicious conduct. The company says to adhere to international […]<\/p>\n","protected":false},"author":84,"featured_media":28989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,6,8],"tags":[233,246,245],"class_list":["post-28990","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-files","category-homepage-english","tag-africa-press","tag-africa-press-lesotho","tag-lesotho"],"yoast_head":"\nVodacom moves against intensifying cyber risk - Lesotho<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodacom moves against intensifying cyber risk\" \/>\n<meta property=\"og:description\" content=\"Africa-Press – Lesotho. With cybercrime continuing to make headlines around the globe in recent times, giant telecommunications company, Vodacom Lesotho, says to avoid data leakage and misuse of customers\u2019 data they have put controls in place to ensure that their technologies are well protected from any malicious conduct. The company says to adhere to international […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk\" \/>\n<meta property=\"og:site_name\" content=\"Lesotho\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-23T14:16:00+00:00\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Vodacom moves against intensifying cyber risk\",\"datePublished\":\"2023-05-23T14:16:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk\"},\"wordCount\":868,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/lesotho\/sites\/62\/2023\/05\/Beigi1684838864.770992Tsepo-Ntaopane.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Lesotho\",\"Lesotho\"],\"articleSection\":[\"all news\",\"files\",\"homepage-english\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk\",\"url\":\"https:\/\/www.africa-press.net\/lesotho\/all-news\/vodacom-moves-against-intensifying-cyber-risk\",\"name\":\"Vodacom moves against intensifying cyber risk - 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