{"id":37141,"date":"2023-12-23T10:10:24","date_gmt":"2023-12-23T10:10:24","guid":{"rendered":"https:\/\/www.africa-press.net\/lesotho\/all-news\/lesotho-post-bank-launches-new-chatbox"},"modified":"2023-12-23T10:36:31","modified_gmt":"2023-12-23T10:36:31","slug":"lesotho-post-bank-launches-new-chatbox","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/lesotho\/all-news\/lesotho-post-bank-launches-new-chatbox","title":{"rendered":"Lesotho Post Bank launches new chatbox"},"content":{"rendered":"

Africa-Press – Lesotho. <\/strong><\/span>THE Lesotho Post Bank saw a need to ease things by joining the mass and going digital. A new chatbot named Tsotsoma was launched by the bank yesterday.<\/p>\n

Tsotsoma is meant to help Basotho access the Post Bank services wherever they are by using their mobile phones. The Chief Sales Officer at the bank, \u2019Mathabo Ts\u030cehlo, said they realised that their clients were struggling in terms of accessing information.<\/p>\n

That is why they came up with a solution, Tsotsoma, to their client\u2019s problems. \u201cWe understand that some of our clients are busy and it is not at all the times that they have time to line up on long queues,\u201d Ts\u030cehlo said.<\/p>\n

\u201cSo with Tsotsoma one would get all the banking information wherever they are,\u201d she said. She said the newly launched Tsotsoma works much faster and the greatest thing about it is that it replies immediately.<\/p>\n

\u201cThe Post Bank cares for its clients hence we have introduced a new way of getting information through WhatsApp and for you to access information you need to save the number first,\u201d she said.<\/p>\n

Ts\u030cehlo further said one would get all the banking forms through Tsotsoma in their WhatsApp. \u201cI encourage Basotho to use Tsotsoma because it also updates you about the latest happenings taking place in the Lesotho Post Bank.<\/p>\n

\u201d<\/p>\n

\u201cYou only give Tsotsoma your scanned documents for it to go through just like at the bank where you give the workers your certified copies.
\nThe Application Developer Specialist, Lipholo Pheko, said the implementation of Tsotsoma has an end-to-end encryption so Basotho should not worry about the safety of their important information.<\/p>\n

\u201cThe money that we have used in implementing Tsotsoma amounts to M60 000 to M70 000,\u201d Lipholo said.<\/p>\n

\u201cTsotsoma answers three main things which are convenience, self-service, and it makes life easier,\u201d he said. He added that Basotho should be aware that they are only able to communicate with Tsotsoma in English.<\/p>\n

\u201cThe other good thing about Tsotsoma is that it will tell you which automated teller machines are in-service and out of service before going to them.<\/p>\n

\u201d The acting Managing Director, Mahase Mahooana, said he encourages Basotho to use the chatbot.<\/p>\n

\u201cThis is going to help them very much because if they have any questions it will answer them immediately,\u201d Mahooana said.<\/p>\n

For More News And Analysis About Lesotho<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Lesotho. THE Lesotho Post Bank saw a need to ease things by joining the mass and going digital. A new chatbot named Tsotsoma was launched by the bank yesterday. Tsotsoma is meant to help Basotho access the Post Bank services wherever they are by using their mobile phones. The Chief Sales Officer at […]<\/p>\n","protected":false},"author":84,"featured_media":37140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,7],"tags":[233,246,278,245],"class_list":["post-37141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-head-lines","tag-africa-press","tag-africa-press-lesotho","tag-bank","tag-lesotho"],"yoast_head":"\nLesotho Post Bank launches new chatbox - Lesotho<\/title>\n<meta name=\"description\" content=\"THE Lesotho Post Bank saw a need to ease things by joining the mass and going digital. 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