{"id":6699,"date":"2021-12-05T07:39:12","date_gmt":"2021-12-05T07:39:12","guid":{"rendered":"https:\/\/www.africa-press.net\/lesotho\/all-news\/sello-admits-to-poor-service-delivery"},"modified":"2021-12-05T08:14:07","modified_gmt":"2021-12-05T08:14:07","slug":"sello-admits-to-poor-service-delivery","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/lesotho\/all-news\/sello-admits-to-poor-service-delivery","title":{"rendered":"Sello admits to poor service delivery"},"content":{"rendered":"

Africa-Press – Lesotho. <\/strong><\/span>The Minister of Public Service Hon. Keketso Sello said the citizens have lost confidence in the public service owing to poor service delivery and lack of<\/p>\n

professionalism. This he said during the official opening of the Capacity-building Seminar for States Parties to the African Charter on the Values and Principles of Public Service and<\/p>\n

Administration on the State Parties Assessment Tool yesterday. \u201cYou will agree with me ladies and gentlemen that the recipients of Public Services, our citizens, are<\/p>\n

dissatisfied and have completely lost confidence in our Public agencies due to poor quality of services extended to them, manifested by long queues and lack<\/p>\n

of professionalism in the delivery of such services,\u201d he charged. The three days hybrid training will run until Wednesday. Public service is one of the thematic areas that is undergoing the reforms processes.<\/p>\n

\u201cPoor service delivery is a lingering challenge. The explanation for this lies probably in the absence of<\/p>\n

client-oriented performance indicators, dysfunctional and badly organized service perimeters, lengthy and cumbersome procedures, [the] opaque definition<\/p>\n

of eligibility, apathy and indifference on the part of service delivery agents` and weak monitoring and evaluation mechanisms. \u201cService delivery quality<\/p>\n

is particularly apt to be sabotaged by low morale and lack of incentives within the public service. The situation is such that service delivery agents would<\/p>\n

sooner spend their working time chatting on cell phones than attending to the customer promptly and courteously,\u201d reads the report titled \u2018Consolidation of<\/p>\n

Public Inputs into Reforms for National Leadership Forum and Second National Multi-Stakeholder Plenaries: Main Report of the Public Service Reforms\u2019. \u201cThis seminar has come at<\/p>\n

an opportune time when Africa Public Service is required to act on several fronts at the same time, in an economic environment characterized by ever-increasing financial constraints, where Public Service is clouded by<\/p>\n

reports on unprecedented corruption where public officers are required to do more with [fewer] resources amidst diverse challenges brought about by amongst<\/p>\n

others COVID-19 pandemic. Indeed without a strong Public Sector and committed public officers, efficient delivery of expected services to the citizenry shall<\/p>\n

never be realized,\u201d he said. The Minister underscored the importance of productive and responsive public service agencies saying they have \u201cundoubtedly taken center stage\u201d in the African development agenda.<\/p>\n

Sello said he believes that values and principles contained in the African Charter on the Values and Public Service and Administration will help augment the capacity of the public<\/p>\n

service for enhanced performance and service delivery. Some of the principles of the African Charter on the Values and Principles of Public Service and<\/p>\n

Administration include Effective, efficient and responsible use of resources, Professionalism and Ethics in Public Service and Administration and Professionalism<\/p>\n

and Ethics in Public Service and Administration. The African Union (AU) representative Isaaka Garba said the Charter is a legally binding document on public service and administration.<\/p>\n

The Charter serves as a roadmap for standard setting for quality public service delivery,\u201d Garba said.<\/p>\n

He further noted that its principles espouse the public service code of conduct for public service agents. \u201c\u2026 like any binding legal instrument, the effectiveness of the Charter lies in its holistic implementation<\/p>\n

and translation of its provisions by member states to ensure quality, efficient and corruption-free public service delivery,\u201d he said. The Director-General (DG)<\/p>\n

of the Lesotho Institute of Public Administration and Management (LIPAM), Nthabiseng Tlhomola conceded that the public service is confronted by the challenges adding that if the African Charter is implemented they will address<\/p>\n

the \u201ccurrent situation for the better\u201d. The LIPAM DG also mentioned that the Charter is one of the instruments that can be employed to attain the African Union (AU) Agenda 2063 goal of effective public service<\/p>\n

delivery in the continent. She told the participants that \u201clearning is a continuous, lifelong process with no end\u201d adding that \u201cit is imperative that we continuously develop ourselves in pursuit of excellence\u201d.<\/p>\n

For More News And Analysis About Lesotho<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Lesotho. The Minister of Public Service Hon. Keketso Sello said the citizens have lost confidence in the public service owing to poor service delivery and lack of professionalism. This he said during the official opening of the Capacity-building Seminar for States Parties to the African Charter on the Values and Principles of Public […]<\/p>\n","protected":false},"author":84,"featured_media":6698,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,8,12,16],"tags":[233,246,1273,245],"class_list":["post-6699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-homepage-english","category-policy","category-twitter","tag-africa-press","tag-africa-press-lesotho","tag-delivery","tag-lesotho"],"yoast_head":"\nSello admits to poor service delivery - Lesotho<\/title>\n<meta name=\"description\" content=\"The Minister of Public Service Hon. 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