Africa-Press – Liberia. Consumer Rights and Responsibilities have been the focus of an LTA Awareness Campaign in the Boys Town and Duazon Market areas.
LTA Consumer Affairs Team members gathered among marketers and listened intently to issues raised about their service providers. Complaints ranged from disappearing data, and dropped calls to general poor connectivity, especially in the evenings in some locations.
The team carefully explained that, while it was the consumers’ responsibility to be informed and clearly understand the packages they subscribe to, providers must make their offers clear with no vague or ambiguous language.
Service providers will be under greater scrutiny when the telecom regulator introduces a consumer-free Short Code. The four-digit number will allow consumers to call LTA and escalate their complaints after they have given their MNO the required 72 hours to have it resolved.
It will be a means of last resort to call the LTA Help Desk. A Consumer Affairs staffer will then do an intake of pertinent information including requesting a complaint ticket number issued by the service provider. After verifying the complaint directly with the service provider, the LTA will seek a final resolution on behalf of the consumer.
The process is still in the preliminary stage but once finalized it will be a great addition in resolving consumer issues. Consumers may in the interim come directly to the LTA on Menetamba Road on RIA Hwy to lodge their complaints and seek help.
Realizing the growing need for consumers to be educated about mobile scams and methods perpetrators used to take advantage of innocent consumers, the LTA Team warned marketers to always check with their service provider before engaging in any over-the-phone competitions and sending scratch cards to strangers.
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