{"id":54400,"date":"2024-03-20T09:27:56","date_gmt":"2024-03-20T09:27:56","guid":{"rendered":"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer"},"modified":"2024-03-20T09:55:10","modified_gmt":"2024-03-20T09:55:10","slug":"lta-signs-regulation-to-protect-consumer","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer","title":{"rendered":"LTA signs regulation to protect consumer"},"content":{"rendered":"

Africa-Press – Liberia. <\/strong><\/span>The new regulation is expected to keep mobile communications service providers in check and bring relief to consumers.<\/p>\n

The Liberia Telecommunications Authority signed the Quality-of-Service Regulations Monday, ushering in consumer protection laws that will dictate measurable expectations between consumers and mobile network providers. The regulations will hold MNOs responsible for a number of tasks and spell out consumer responsibilities.<\/p>\n

Among the provisions are the swift handling of Consumer complaints and the restoration of data and minutes lost in packages when networks fail due to no consumer fault. Consumers, too, have the responsibility to carefully read the terms and conditions of contracts they accept.<\/p>\n

Dropped calls and delayed connections are two of the Key Performance Indicators (KPI) that will be carefully measured. Penalties will be imposed for failure to adhere to set parameters.<\/p>\n

In remarks during the signing, LTA Chairperson said, \u201cToday we take big steps forward in ensuring that your phone calls are clearer, your internet is faster, and your overall telecommunications experience is better.\u201d<\/p>\n

LTA took almost two years to complete the public consultation process. Their teams toured all 15 counties, holding town hall meetings to gather consumer experiences and then share them with service providers for their input. The detailed document is culmination of inputs from all stakeholders.<\/p>\n

For More News And Analysis About Liberia<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Liberia. The new regulation is expected to keep mobile communications service providers in check and bring relief to consumers. The Liberia Telecommunications Authority signed the Quality-of-Service Regulations Monday, ushering in consumer protection laws that will dictate measurable expectations between consumers and mobile network providers. The regulations will hold MNOs responsible for a number […]<\/p>\n","protected":false},"author":84,"featured_media":54399,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,12],"tags":[233,237,234],"class_list":["post-54400","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-policy","tag-africa-press","tag-africa-press-liberia","tag-liberia"],"yoast_head":"\nLTA signs regulation to protect consumer - Liberia<\/title>\n<meta name=\"description\" content=\"The new regulation is expected to keep mobile communications service providers in check and bring relief to consumers. ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LTA signs regulation to protect consumer\" \/>\n<meta property=\"og:description\" content=\"The new regulation is expected to keep mobile communications service providers in check and bring relief to consumers. ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer\" \/>\n<meta property=\"og:site_name\" content=\"Liberia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-20T09:27:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-20T09:55:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/liberia\/sites\/37\/2024\/03\/sm_1710915814.764951.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"750\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/liberia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"LTA signs regulation to protect consumer\",\"datePublished\":\"2024-03-20T09:27:56+00:00\",\"dateModified\":\"2024-03-20T09:55:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer\"},\"wordCount\":227,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/liberia\/sites\/37\/2024\/03\/sm_1710915814.764951.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Liberia\",\"Liberia\"],\"articleSection\":[\"all news\",\"policy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer\",\"url\":\"https:\/\/www.africa-press.net\/liberia\/all-news\/lta-signs-regulation-to-protect-consumer\",\"name\":\"LTA signs regulation to protect consumer - 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