{"id":13895,"date":"2023-04-06T19:44:08","date_gmt":"2023-04-06T19:44:08","guid":{"rendered":"https:\/\/www.africa-press.net\/madagascar\/politique\/air-algerie-tunisair-air-madagascar-ces-creances-covid-encore-en-souffrance"},"modified":"2023-04-06T20:25:04","modified_gmt":"2023-04-06T20:25:04","slug":"air-algerie-tunisair-air-madagascar-ces-creances-covid-encore-en-souffrance","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/madagascar\/economie\/air-algerie-tunisair-air-madagascar-ces-creances-covid-encore-en-souffrance","title":{"rendered":"Air Alg\u00e9rie, Tunisair, Air Madagascar\u2026 Ces \u00ab\u00a0cr\u00e9ances-Covid \u00bb encore en souffrance"},"content":{"rendered":"

Africa-Press – Madagascar. <\/strong><\/span>Trois ans apre\u0300s le coup d\u2019arre\u0302t brutal au transport ae\u0301rien, plusieurs centaines de billets e\u0301mis par les compagnies nationales alge\u0301rienne, tunisienne, marocaine et malgache n\u2019ont toujours pas e\u0301te\u0301 rembourse\u0301s.<\/p>\n

Vols annule\u0301s par centaines, fermetures des frontie\u0300res, mesures de confinement… En quelques semaines, la crise du Covid a bouscule\u0301 de nombreux pans de l\u2019e\u0301conomie, dont le transport ae\u0301rien. Sur le sol europe\u0301en, celui-ci est re\u0301gi par un re\u0300glement communautaire qui stipule qu\u2019en cas d\u2019annulation, la compagnie ae\u0301rienne cense\u0301e ope\u0301rer le vol se trouve dans l\u2019obligation d\u2019offrir a\u0300 ses passagers le choix entre le remboursement de leur voyage, sous sept jours, ou un e\u0301change.<\/p>\n

Mais, devant l\u2019ampleur des annulations, ce re\u0300glement a eu bien du mal a\u0300 e\u0302tre applique\u0301. Sur le seul territoire franc\u0327ais, l\u2019association de consommateurs UFC-Que Choisir avait assigne\u0301 de\u0300s mai 2020 une vingtaine de compagnies, dont Tunisair, la RAM et Air Alge\u0301rie, devant le tribunal judiciaire de Paris pour les contraindre a\u0300 respecter les dispositions le\u0301gales.<\/p>\n

Quelques victoires<\/b><\/p>\n

Trois ans plus tard, tout est loin d\u2019e\u0302tre re\u0301gle\u0301, a\u0300 en croire Joyce Pitcher, avocate spe\u0301cialiste du \u00ab contentieux se\u0301riel \u00bb, c\u2019est-a\u0300-dire des afflux de reque\u0302tes individuelles sur des faits quasiment identiques. Sur les 7 500 dossiers qu\u2019a eu a\u0300 traiter l\u2019avocate parisienne, dont plus de 1 300 concernaient des compagnies africaines (par ordre d\u2019importance des montants, Air Alge\u0301rie, Tunisair, Royal Air Maroc et Air Madagascar), 410 sont encore pendants devant la justice, pour un montant a\u0300 recouvrer de pre\u0300s de 365 000 euros.<\/p>\n

Pourtant, les choses commencent a\u0300 bouger. Ainsi Air Alge\u0301rie \u2013 pour lequel l\u2019avocate e\u0301tait saisie de 829 dossiers concernant plus de 1 300 passagers \u2013, \u00ab qui avait refuse\u0301 de payer pendant des mois \u00bb, selon Joyce Pitcher, a publie\u0301 mi-fe\u0301vrier sur son site internet et sur les re\u0301seaux sociaux des informations concernant la proce\u0301dure a\u0300 suivre pour se faire rembourser ses billets, promettant un remboursement inte\u0301gral. Parmi ses clients, Joyce Pitcher recense 205 dossiers, soit 325 passagers, encore en attente d\u2019un paiement, pour un montant global de 175 000 euros.<\/p>\n

Du co\u0302te\u0301 de la RAM, l\u2019avocate est a\u0300 mi-parcours : 62 de ses 124 dossiers ont e\u0301te\u0301 clo\u0302ture\u0301s, mais plus de 65 000 euros sont encore attendus pour rembourser 87 billets. \u00ab Cette compagnie a e\u0301te\u0301 la seule a\u0300 contester le principe me\u0302me du droit au remboursement, invoquant des circonstances extraordinaires. Mais le droit europe\u0301en est formel, ce remboursement est du\u0302 quelle que soit la cause de l\u2019annulation \u00bb, assure Joyce Pitcher, selon laquelle la compagnie marocaine \u00ab parai\u0302t maintenant avoir change\u0301 de position \u00bb.<\/p>\n

De\u0301cisions inexe\u0301cutables<\/b><\/p>\n

Tunisair a quant a\u0300 lui \u00ab choisi de de\u0301fendre et de contester chaque dossier, envoyant parfois des paiements en cours de proce\u0301dure \u00bb, relate l\u2019avocate. Des proce\u0301dures sont toujours ouvertes pour 112 dossiers, repre\u0301sentant 169 passagers et 65 000 euros.<\/p>\n

Le cas d\u2019Air Madagascar, entre-temps devenu Madagascar Airlines, est diffe\u0301rent : \u00ab Des de\u0301cisions de justice ont e\u0301te\u0301 rendues mais, du fait de ce changement, elles sont inexe\u0301cutables, comme cela a e\u0301te\u0301 le cas pour les billets e\u0301mis par la compagnie italienne Alitalia, devenue ITA \u00bb, constate l\u2019avocate, aupre\u0300s de laquelle ne sont clo\u0302ture\u0301s que quatre dossiers, sur un total de 46 (79 000 euros).<\/p>\n

Devant la faible avance\u0301e des dossiers, Joyce Pitcher indique avoir de\u0301clenche\u0301 des proce\u0301dures supple\u0301mentaires devant le ministe\u0300re franc\u0327ais des Transports \u00ab afin d\u2019obtenir des condamnations a\u0300 des amendes, voire a\u0300 des interdictions de vol pour les plus mauvais e\u0301le\u0300ves \u00bb.<\/p>\n

Droit a\u0300 remboursement : en Afrique aussi…<\/b><\/p>\n

Les exemples ci-dessous sont tous issus de dossiers europe\u0301ens. Que se passe-t-il pour des billets pris au de\u0301part d\u2019ae\u0301roports africains ? \u00ab L\u2019annexe 6 a\u0300 la de\u0301cision de Yamoussoukro [concernant la libe\u0301ralisation du marche\u0301 ae\u0301rien africain] affirme les droits des passagers \u00bb, parmi lesquels le remboursement des billets lorsque le vol concerne\u0301 a e\u0301te\u0301 annule\u0301, indique Arlette Tanga, pre\u0301sidente de l\u2019Association africaine de droit ae\u0301rien et spatial (AADAS).<\/p>\n

Mais ce traite\u0301, adopte\u0301 en 1999, peine a\u0300 e\u0302tre effectivement applique\u0301. \u00ab En novembre 2022, quinze E\u0301tats se sont lance\u0301s dans un projet pilote de marche\u0301 commun africain dans l\u2019aviation. Pour les passagers de ces pays au moins, le traite\u0301 doit e\u0302tre applicable \u00bb, assure l\u2019avocate, qui rappelle e\u0301galement l\u2019existence d\u2019un re\u0300glement spe\u0301cifique sur les droits des passagers de la zone Cemac.<\/p>\n

Selon elle, si les passagers africains ont peu de chance de recevoir une indemnisation supple\u0301mentaire e\u0301tant donne\u0301 le contexte de force majeure, ils doivent a minima e\u0302tre rembourse\u0301s. Un e\u0301le\u0301ment de droit qui reste, souvent, un v\u0153u pieux.<\/p>\n

Pour plus d’informations et d’analyses sur la Madagascar<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Madagascar. Trois ans apre\u0300s le coup d\u2019arre\u0302t brutal au transport ae\u0301rien, plusieurs centaines de billets e\u0301mis par les compagnies nationales alge\u0301rienne, tunisienne, marocaine et malgache n\u2019ont toujours pas e\u0301te\u0301 rembourse\u0301s. Vols annule\u0301s par centaines, fermetures des frontie\u0300res, mesures de confinement… En quelques semaines, la crise du Covid a bouscule\u0301 de nombreux pans de […]<\/p>\n","protected":false},"author":82,"featured_media":13893,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,3,20,10],"tags":[36,50,49],"class_list":["post-13895","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dossiers","category-economie","category-top-nouvelles","category-toutes-les-actualites","tag-africa-press","tag-africa-press-madagascar","tag-madagascar"],"yoast_head":"\nAir Alg\u00e9rie, Tunisair, Air Madagascar\u2026 Ces \u00ab\u00a0cr\u00e9ances-Covid \u00bb encore en souffrance - Madagascar<\/title>\n<meta name=\"description\" content=\"Trois ans apre\u0300s le coup d\u2019arre\u0302t brutal au transport ae\u0301rien, plusieurs centaines de billets e\u0301mis par les 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