{"id":45564,"date":"2023-07-12T18:38:49","date_gmt":"2023-07-12T18:38:49","guid":{"rendered":"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff"},"modified":"2023-07-12T18:46:58","modified_gmt":"2023-07-12T18:46:58","slug":"india-ceo-criticised-for-picking-ai-bot-over-human-staff","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff","title":{"rendered":"India CEO criticised for picking AI bot over human staff"},"content":{"rendered":"

Africa-Press – Malawi. <\/strong><\/span>An Indian CEO is being criticised after he said that his firm had replaced 90% of its support staff with an artificial intelligence (AI) chatbot. Suumit Shah, founder of Dukaan, said on Twitter that the chatbot had drastically improved first response and resolution time of customers\u2019 queries.<\/p>\n

The tweet sparked outrage online. It comes at a time when there has been a lot of conversation and apprehension about AI taking away people\u2019s jobs, specially in the services industry.<\/p>\n

In a series of tweets<\/a>, which have over one million views, Mr Shah wrote about his firm\u2019s decision to use a chatbot.<\/p>\n

He said that though laying off staff had been a \u201ctough\u201d decision, it was \u201cnecessary\u201d. \u201cGiven the state of economy, start-ups are prioritising \u2018profitability\u2019 over striving to become \u2018unicorns\u2019, and so are we,\u201d he wrote.<\/p>\n

Mr Shah added that customer support had been a struggle for the firm for a long time and that he was looking to fix this. He also wrote about how they built the bot and the AI platform in a short span of time so that all of Dukaan\u2019s customers could have their own AI assistant.<\/p>\n

He said that the bot was answering all kinds of queries with speed and accuracy. \u201cIn the age of instant gratification, launching a business is not a distant dream anymore,\u201d he wrote.<\/p>\n

\u201cWith the right idea, the right team, anyone can turn their entrepreneurial dreams into reality.
\nMr Shah also added that the firm was hiring for multiple roles.<\/p>\n

For More News And Analysis About Malawi<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Malawi. An Indian CEO is being criticised after he said that his firm had replaced 90% of its support staff with an artificial intelligence (AI) chatbot. Suumit Shah, founder of Dukaan, said on Twitter that the chatbot had drastically improved first response and resolution time of customers\u2019 queries. The tweet sparked outrage online. […]<\/p>\n","protected":false},"author":84,"featured_media":45563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,9],"tags":[233,371,234],"class_list":["post-45564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-miscellaneous","tag-africa-press","tag-africa-press-malawi","tag-malawi"],"yoast_head":"\nIndia CEO criticised for picking AI bot over human staff - Malawi<\/title>\n<meta name=\"description\" content=\"An Indian CEO is being criticised after he said that his firm had replaced 90% of its support staff with an artificial i ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"India CEO criticised for picking AI bot over human staff\" \/>\n<meta property=\"og:description\" content=\"An Indian CEO is being criticised after he said that his firm had replaced 90% of its support staff with an artificial i ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff\" \/>\n<meta property=\"og:site_name\" content=\"Malawi\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-12T18:38:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-12T18:46:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/malawi\/sites\/36\/2023\/07\/sm_1689171317.373466.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"976\" \/>\n\t<meta property=\"og:image:height\" content=\"549\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/malawi\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"India CEO criticised for picking AI bot over human staff\",\"datePublished\":\"2023-07-12T18:38:49+00:00\",\"dateModified\":\"2023-07-12T18:46:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff\"},\"wordCount\":274,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/malawi\/sites\/36\/2023\/07\/sm_1689171317.373466.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Malawi\",\"Malawi\"],\"articleSection\":[\"all news\",\"miscellaneous\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff\",\"url\":\"https:\/\/www.africa-press.net\/malawi\/all-news\/india-ceo-criticised-for-picking-ai-bot-over-human-staff\",\"name\":\"India CEO criticised for picking AI bot over human staff - 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