{"id":31403,"date":"2023-03-02T13:45:06","date_gmt":"2023-03-02T13:45:06","guid":{"rendered":"https:\/\/www.africa-press.net\/mali\/politique\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique"},"modified":"2023-03-02T13:52:52","modified_gmt":"2023-03-02T13:52:52","slug":"secteur-bancaire-lapbef-lance-un-centre-dappel-monetique","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique","title":{"rendered":"Secteur bancaire : l\u2019APBEF lance un centre d\u2019appel mon\u00e9tique"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; Mali. <\/strong><\/span>L\u2019association professionnelle des Banques et e\u0301tablissement financier du Mali a lance\u0301, hier mercredi, le tout premier centre d\u2019appel mone\u0301tique du pays. L\u2019objectif est la pris en charge rapide et efficace des besoins de la cliente\u0300le.<\/p>\n<p>Le Mali est de\u0301sormais dote\u0301 d\u2019un centre d\u2019appel mone\u0301tique. Son lancement est une initiative de l\u2019association professionnelle des Banques et Etablissement financier du Mali. La cre\u0301ation de ce centre a e\u0301te\u0301 salue\u0301e par le repre\u0301sentant du Ministre de l\u2019Economie et de la finance, Salikou Diaby, qui a indique\u0301 qu\u2019il permettra aux clients un acce\u0300s a\u0300 toutes les banques via un seul et me\u0302me portail. Ce, afin de permettre une prise en charge rapide et efficace des besoins de la cliente\u0300le. \u00ab Il optimisera le temps de traitement des re\u0301clamations de la cliente\u0300le sur tous les aspects lie\u0301s a\u0300 la mone\u0301tique \u00bb, a souligne\u0301 le repre\u0301sentant du ministre de l\u2019e\u0301conomie. Poursuivant que le Centre d\u2019Appel Mone\u0301tique sera toujours aux co\u0302te\u0301s de la cliente\u0300le partout ou\u0300 elle se trouvera. Lors du lancement du centre, il a exhorte\u0301 les banques a\u0300 renforcer de la se\u0301curisation des transactions, a\u0300 proce\u0301der a\u0300 une ame\u0301lioration continue de la qualite\u0301 et de la disponibilite\u0301 du service. Egalement, le repre\u0301sentant du ministre a demande\u0301 la participation, aupre\u0300s des Autorite\u0301s mone\u0301taires, a\u0300 la mise en place de l\u2019interope\u0301rabilite\u0301 de l\u2019ensemble des moyens de paiement e\u0301lectronique et la re\u0301duction du cou\u0302t et de l\u2019ame\u0301lioration de l\u2019accessibilite\u0301 des services financiers aux populations a\u0300 faibles revenus.<\/p>\n<p>Pour sa part, la pre\u0301sidente de l\u2019APBEF, Mme Sidibe\u0301 Aissata Kone\u0301, a souligne\u0301 que le Centre d\u2019Appel Mone\u0301tique sera ouvert 24H\/24 et 7 jours\/7. D\u2019apre\u0300s elle, c\u2019est l\u2019outil qui fera oublier aux clients des banques toutes les difficulte\u0301s lie\u0301es aux re\u0301clamations relatives a\u0300 l\u2019utilisation des cartes magne\u0301tiques. Pre\u0301sente\u0301 comme un outil qui servira de relais de transmission entre les clients et leurs banques, ce nouveau centre dispose d\u2019un syste\u0300me clair et fonctionnel pouvant recevoir les reque\u0302tes des clients efficacement. \u00ab Il va assurer la re\u0301ception, la transmission, le traitement, le suivi et le retour vers le client a\u0300 la suite donne\u0301e a\u0300 la re\u0301clamation \u00bb, a explique\u0301 la pre\u0301sidente de l\u2019APBEF ajoutant lorsque le client a\u0300 une difficulte\u0301 d\u2019utilisation avec un produit mone\u0301tique, il contacte l\u2019un des deux nume\u0301ros (36060 ou 20 70 57 50) et un te\u0301le\u0301conseiller prendra en charge sa re\u0301clamation. Toujours selon les explications de Madame Sidibe\u0301 Ai\u0308ssata Kone\u0301, la centre re\u0301soudra la re\u0301clamation ou l\u2019acheminera a\u0300 la banque du client a\u0300 travers une plateforme informatique de\u0301die\u0301e. Ensuite, poursuit \u2013elle, le centre d\u2019appel fera le suivi de la re\u0301clamation aupre\u0300s de la banque et recontactera le client avec la re\u0301ponse ade\u0301quat.<\/p>\n<p><strong>Pour plus d&rsquo;informations et d&rsquo;analyses sur la <a href=\"https:\/\/www.africa-press.net\/mali\">Mali<\/a>, suivez <a href=\"https:\/\/www.africa-press.net\/\">Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Mali. L\u2019association professionnelle des Banques et e\u0301tablissement financier du Mali a lance\u0301, hier mercredi, le tout premier centre d\u2019appel mone\u0301tique du pays. L\u2019objectif est la pris en charge rapide et efficace des besoins de la cliente\u0300le. Le Mali est de\u0301sormais dote\u0301 d\u2019un centre d\u2019appel mone\u0301tique. Son lancement est une initiative de l\u2019association professionnelle [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":31402,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,17],"tags":[76,86,19],"class_list":["post-31403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-africa-press","tag-africa-press-mali","tag-mali"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Secteur bancaire : l\u2019APBEF lance un centre d\u2019appel mon\u00e9tique - Mali<\/title>\n<meta name=\"description\" content=\"L\u2019association professionnelle des Banques et e\u0301tablissement financier du Mali a lance\u0301, hier mercredi, le tout premier c ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Secteur bancaire : l\u2019APBEF lance un centre d\u2019appel mon\u00e9tique\" \/>\n<meta property=\"og:description\" content=\"L\u2019association professionnelle des Banques et e\u0301tablissement financier du Mali a lance\u0301, hier mercredi, le tout premier c ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique\" \/>\n<meta property=\"og:site_name\" content=\"Mali\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-02T13:45:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-02T13:52:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/mali\/sites\/21\/2023\/03\/postQueueImg_1677752116.73.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"315\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/mali\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Secteur bancaire : l\u2019APBEF lance un centre d\u2019appel mon\u00e9tique\",\"datePublished\":\"2023-03-02T13:45:06+00:00\",\"dateModified\":\"2023-03-02T13:52:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique\"},\"wordCount\":537,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/mali\/sites\/21\/2023\/03\/postQueueImg_1677752116.73.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Mali\",\"mali\"],\"articleSection\":[\"\u00c9conomie\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique\",\"url\":\"https:\/\/www.africa-press.net\/mali\/economie\/secteur-bancaire-lapbef-lance-un-centre-dappel-monetique\",\"name\":\"Secteur bancaire : l\u2019APBEF lance un centre d\u2019appel mon\u00e9tique - 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