{"id":33179,"date":"2023-04-17T20:06:42","date_gmt":"2023-04-17T20:06:42","guid":{"rendered":"https:\/\/www.africa-press.net\/mali\/politique\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients"},"modified":"2023-04-17T21:04:14","modified_gmt":"2023-04-17T21:04:14","slug":"condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients","title":{"rendered":"Condamn\u00e9e \u00e0 payer 124 milliards f CFA : Orange-Mali sort son b\u00e2ton aveugle contre ses clients"},"content":{"rendered":"

Africa-Press – Mali. <\/strong><\/span>Depuis le verdict du proce\u0300s opposant le Re\u0301seau des consommateurs maliens de te\u0301le\u0301phonie mobile (Recomatem) a\u0300 Sotelma (Moov africa-Mali) et Orange-Mali, cette dernie\u0300re vient de s\u2019engager dans une autre posture de commercialisation qui ne fait pas du tout l\u2019affaire des abonne\u0301s d\u2019Orange.<\/p>\n

En mars dernier, la Cour Supre\u0302me, dans un arre\u0302t, a confirme\u0301 le jugement de la Cour d\u2019Appel qui, en novembre 2021, avait condamne\u0301 Orange-Mali et Moov africa-Mali a\u0300 payer 177 milliards de F CFA au Recomatem. Sur ce montant, 53 milliards de F CFA sont a\u0300 la charge de Sotelma (Moov africa). Il revient a\u0300 Orange-Mali de s\u2019acquitter du paiement des 124 milliards F CFA restants. Raison : Il leur est reproche\u0301 de facturer les re\u0301pondeurs aux clients. Apre\u0300s le verdict, le paiement de la somme est devenu un impe\u0301ratif pour les deux socie\u0301te\u0301s.<\/p>\n

Pour y faire face et mobiliser des sous a\u0300 n\u2019importe quel prix, Orange-Mali a revu ses offres et avantages a\u0300 ses clients. Les bonus et autres avantages accorde\u0301s ont e\u0301te\u0301 soient coupe\u0301s ou re\u0301duit conside\u0301rablement.<\/p>\n

A titre d\u2019exemple, le de\u0301lai supple\u0301mentaire octroye\u0301 a\u0300 un client pour une recharge promotionnelle de 7500 F (50 000F de cre\u0301dit de recharges pour 3 semaines) a e\u0301te\u0301 supprime\u0301. Cela sous-entend qu\u2019apre\u0300s les 3 semaines, Orange se donne le pouvoir de reprendre le reste des unite\u0301s non consomme\u0301es. Ce qui n\u2019e\u0301tait pas le cas avant le verdict de la Cour supre\u0302me. Autrement dit, celui qui prend ce forfait de 50 000 F de cre\u0301dit et qu\u2019il consomme 10 000 F de forfait si au bout de 3 semaines, il lui reste 40 000 F, Orange les prend sans autre forme de proce\u0300s.<\/p>\n

Dans la me\u0302me pe\u0301riode, l\u2019on a vu que cette me\u0302me socie\u0301te\u0301 te\u0301le\u0301phonique a augmente\u0301 les frais de retrait et de transfert orange-Money au grand dam de ses clients. Dans un SMS diffuse\u0301 a\u0300 ses clients, le mercredi, 1er mars 2023, Orange money a annonce\u0301 une modification de la grille tarifaire de son service Orange Money. Une situation qui a fait des me\u0301contents dans le lot de ses clients. A ceux-ci, s\u2019ajoutent les \u00ab coupes \u00bb ou \u00ab vol \u00bb des forfaits internet des abonne\u0301s. Ils sont nombreux ceux qui protestent aupre\u0300s de leur service client pour les coupes de forfait et dans la plus part des cas, le client n\u2019est pas mis dans ses droits.<\/p>\n

Comme si cela ne suffisait pas, depuis quelques jours les abonne\u0301s de Orange-Mali sont en train de se mobiliser pour de\u0301noncer le prix e\u0301leve\u0301 de la communication te\u0301le\u0301phonique et des forfait internet comparativement a\u0300 certains pays de la sous re\u0301gion.<\/p>\n

Pourquoi un tel comportement anti marketing de la part de Orange-Mali ? Pour beaucoup d\u2019observateurs, ce changement de cap aurait bien un lien avec la strate\u0301gie de recherche de fonds pour payer les 124 milliards F CFA. Autrement dit, c\u2019est bien les clients qui vont payer ce que la justice leur a impose\u0301. Aujourd\u2019hui, tout porte a\u0300 croire que Orange-Mali est comme un aveugle qui frappe dans tous les sens pour mobiliser les sous impose\u0301s (124 milliards FCFA).<\/p>\n

Pour plus d’informations et d’analyses sur la Mali<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Mali. Depuis le verdict du proce\u0300s opposant le Re\u0301seau des consommateurs maliens de te\u0301le\u0301phonie mobile (Recomatem) a\u0300 Sotelma (Moov africa-Mali) et Orange-Mali, cette dernie\u0300re vient de s\u2019engager dans une autre posture de commercialisation qui ne fait pas du tout l\u2019affaire des abonne\u0301s d\u2019Orange. En mars dernier, la Cour Supre\u0302me, dans un arre\u0302t, a […]<\/p>\n","protected":false},"author":82,"featured_media":33178,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,17],"tags":[76,86,19],"class_list":["post-33179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-toutes-les-actualites","tag-africa-press","tag-africa-press-mali","tag-mali"],"yoast_head":"\nCondamn\u00e9e \u00e0 payer 124 milliards f CFA : Orange-Mali sort son b\u00e2ton aveugle contre ses clients - Mali<\/title>\n<meta name=\"description\" content=\"Depuis le verdict du proce\u0300s opposant le Re\u0301seau des consommateurs maliens de te\u0301le\u0301phonie mobile (Recomatem) a\u0300 Sotelma ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Condamn\u00e9e \u00e0 payer 124 milliards f CFA : Orange-Mali sort son b\u00e2ton aveugle contre ses clients\" \/>\n<meta property=\"og:description\" content=\"Depuis le verdict du proce\u0300s opposant le Re\u0301seau des consommateurs maliens de te\u0301le\u0301phonie mobile (Recomatem) a\u0300 Sotelma ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients\" \/>\n<meta property=\"og:site_name\" content=\"Mali\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-17T20:06:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-17T21:04:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/mali\/sites\/21\/2023\/04\/postQueueImg_1681745810.21.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/mali\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Condamn\u00e9e \u00e0 payer 124 milliards f CFA : Orange-Mali sort son b\u00e2ton aveugle contre ses clients\",\"datePublished\":\"2023-04-17T20:06:42+00:00\",\"dateModified\":\"2023-04-17T21:04:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients\"},\"wordCount\":574,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/mali\/sites\/21\/2023\/04\/postQueueImg_1681745810.21.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Mali\",\"mali\"],\"articleSection\":[\"\u00c9conomie\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients\",\"url\":\"https:\/\/www.africa-press.net\/mali\/economie\/condamnee-a-payer-124-milliards-f-cfa-orange-mali-sort-son-baton-aveugle-contre-ses-clients\",\"name\":\"Condamn\u00e9e \u00e0 payer 124 milliards f CFA : Orange-Mali sort son b\u00e2ton aveugle contre ses clients - 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