{"id":39614,"date":"2024-03-09T19:42:07","date_gmt":"2024-03-09T19:42:07","guid":{"rendered":"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation"},"modified":"2024-03-09T20:07:25","modified_gmt":"2024-03-09T20:07:25","slug":"fnbb-prioritises-customer-experience-and-digital-innovation","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation","title":{"rendered":"FNBB Prioritises Customer Experience and Digital Innovation"},"content":{"rendered":"

Africa-Press – Mauritius. <\/strong><\/span>For the remainder of the current financial year and beyond, the strategic focus of First National Bank Botswana will emphasise on enhancing customer experience through product refresh and channel optimisation, the executives highlighted a significant shift towards self-service secure digital channels.<\/p>\n

This is emphasised by the Chairman of the Board of Directors, Balisi Bonyongo, and the CEO, Steven Bogatsu, in the bank\u2019s Unaudited Condensed Consolidated Financial Statements and Dividend Announcement for the six months ended 31 December 2023 delivered this week.<\/p>\n

\u201cThe bank has been revamping its data journey through the deployment of appropriate technology, and benefits from the associated efforts will increasingly consolidate into the remainder of the financial year and well beyond,\u201d they wrote in the report.<\/p>\n

Aware that these enhancements may entail increased costs, the executives have assured stakeholders that the ratio of overall costs to income will be maintained within predetermined levels with guidance from the Board.<\/p>\n

FNBB\u2019s people agenda Bonyongo and Bogatsu underscored the importance of FNBB\u2019s people agenda, emphasising efforts to foster a high-performance culture.<\/p>\n

They disclosed that a blueprint had been developed for this purpose, with implementation being the primary focus for the remainder of the financial year.<\/p>\n

Regarding financial stability, the executives reported that the Capital and Liquidity positions of FNBB met the thresholds set by the Board, and exceeded regulatory requirements.<\/p>\n

\u201cThis positions the bank for uninterrupted and sustainable growth into the future,\u201d they noted.<\/p>\n

Looking ahead, the executives expressed optimism about FNBB\u2019s performance, emphasising considerations such as investor returns, sustainability integration into operations, and regulatory compliance. SME mentoring<\/p>\n

The two asserted that the bank remains committed to increasing its procurement spend focus on citizen owned companies in the form of funding to fulfilling purchase orders and SME mentoring through supplier development.<\/p>\n

\u201cStill on the development of Small, Medium and Micro Enterprises front, FNBB partnered with Morupule Coal Mine to optimise mining value chain opportunities through FNB Botswana\u2019s value proposition,\u201d they said.<\/p>\n

\u201cFNBB participated in the national campaign for Prisoner Rehabilitation and Reintegration through the refurbishment of the Moshupa Boys Prison and the Fisheries & Hydroponics projects at the Women\u2019s Prison launched by His Excellency the President.<\/p>\n

\u201d Solar project<\/p>\n

The two executives said these initiatives were achieved through the FNB Botswana Foundation to create sustainable benefits for communities as well as value for the bank\u2019s clients, suppliers, and employees.<\/p>\n

In the period under review, the bank also commissioned its first solar project at the Francistown Branch in line with its sustainable environment agenda.<\/p>\n

For More News And Analysis About Mauritius<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Mauritius. For the remainder of the current financial year and beyond, the strategic focus of First National Bank Botswana will emphasise on enhancing customer experience through product refresh and channel optimisation, the executives highlighted a significant shift towards self-service secure digital channels. This is emphasised by the Chairman of the Board of Directors, […]<\/p>\n","protected":false},"author":84,"featured_media":39613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,9],"tags":[233,245,241,711],"class_list":["post-39614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-miscellaneous","tag-africa-press","tag-africa-press-mauritius","tag-mauritius","tag-national"],"yoast_head":"\nFNBB Prioritises Customer Experience and Digital Innovation - Mauritius<\/title>\n<meta name=\"description\" content=\"For the remainder of the current financial year and beyond, the strategic focus of First National Bank Botswana will emp ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FNBB Prioritises Customer Experience and Digital Innovation\" \/>\n<meta property=\"og:description\" content=\"For the remainder of the current financial year and beyond, the strategic focus of First National Bank Botswana will emp ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation\" \/>\n<meta property=\"og:site_name\" content=\"Mauritius\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-09T19:42:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-09T20:07:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/mauritius\/sites\/61\/2024\/03\/sm_1710002171.810974.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1728\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/mauritius\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"FNBB Prioritises Customer Experience and Digital Innovation\",\"datePublished\":\"2024-03-09T19:42:07+00:00\",\"dateModified\":\"2024-03-09T20:07:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation\"},\"wordCount\":436,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/mauritius\/sites\/61\/2024\/03\/sm_1710002171.810974.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Mauritius\",\"Mauritius\",\"national\"],\"articleSection\":[\"all news\",\"miscellaneous\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation\",\"url\":\"https:\/\/www.africa-press.net\/mauritius\/all-news\/fnbb-prioritises-customer-experience-and-digital-innovation\",\"name\":\"FNBB Prioritises Customer Experience and Digital Innovation - 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