{"id":60765,"date":"2024-05-13T20:11:30","date_gmt":"2024-05-13T20:11:30","guid":{"rendered":"https:\/\/www.africa-press.net\/mozambique\/all-news\/complaints-filed-on-telecom-regulators-tariff-changes-ban-on-unlimited-data-and-voice-packages"},"modified":"2024-05-13T20:16:41","modified_gmt":"2024-05-13T20:16:41","slug":"complaints-filed-on-telecom-regulators-tariff-changes-ban-on-unlimited-data-and-voice-packages","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/mozambique\/all-news\/complaints-filed-on-telecom-regulators-tariff-changes-ban-on-unlimited-data-and-voice-packages","title":{"rendered":"Complaints filed on telecom regulator\u2019s tariff changes, ban on unlimited data and voice packages"},"content":{"rendered":"

Africa-Press – Mozambique. <\/strong><\/span>Changes to telecommunications services in Mozambique, including the end of unlimited packages, are giving rise to complaints from customers, the executive director of the consumer protection association \u2018ProConsumer\u2019 told Lusa today.<\/p>\n

\u201cYes, there have been complaints, taking into account that there has been an increase in telecommunications prices, reflecting negatively on the consumer\u2019s financial situation,\u201d Alexandre Bacia\u0303o said regarding the new packages applied since Saturday, including the withdrawal of unlimited data and voice services by the three mobile telecommunications operators, following intervention by the National Communications Institute of Mozambique (INCM).<\/p>\n

Without specifying numbers, Bacia\u0303o said that the consumer protection institution has been receiving complaints since Saturday about the alleged increase in package prices, especially mobile data, causing \u201cgreat embarrassment to the consumer\u201d.<\/p>\n

\u201cThe regulator communicated that the price would drop, but that\u2019s not what\u2019s happening. He says he established benchmarks, but in practice that\u2019s not what we\u2019re seeing,\u201d Bacia\u0303o said, adding that the situation is \u201charming many\u201d, especially students who use data services in the learning process.<\/p>\n

\u201cIt is necessary to understand that nowadays mobile telephone services are not a luxury, but a necessity for communication, an essential service for the consumer,\u201d Bacia\u0303o notes.<\/p>\n

Faced with the end of unlimited packages, the executive director of ProConsumer accused the regulator of failing to provide information, \u201cseriously violating consumer rights\u201d.<\/p>\n

\u201cInformation for the consumer has always been deficient, but it was the most glaring thing about this process,\u201d he stressed.<\/p>\n

Bacia\u0303o also pointed out that the regulator made decisions about the functioning of the market \u201cwithout carrying out due public consultation\u201d.<\/p>\n

The chairman t of INCM, Mozambique\u2019s communications regulator, said on Tuesday that he has instructed telecommunications operators to withdraw unlimited data and voice packages to avoid \u201cmarket collapse\u201d and \u201cunfair competition\u201d.<\/p>\n

\u201cThe prices [of telephone communications] are no longer the same. We banned the implementation of unlimited packages, which were damaging the economy. The 30-day packages continue, but consumers can\u2019t talk unlimitedly to the point where it costs them zero,\u201d said chairman of the board of the National Communications Institute of Mozambique (INCM), Tuaha Mote, in an interview with private television ST.<\/p>\n

Mote said that the regulator eliminated unlimited data and voice service packages as a measure to avoid \u201cunfair competition\u201d between operators, and to allow a greater opening of the investment market in the sector.<\/p>\n

The INCM announced last Thursday that telecommunications services would become cheaper on average from Saturday (04-05), with the entry into force of tariffs in which operators adjust the minimum values.<\/p>\n

According to Mote, the average price of voice service in Mozambique would drop from six meticais (\u20ac0.08) per minute to five meticais (\u20ac0.05), while the average price of data service would drop from 2.30 meticais (\u20ac0.03) per megabyte to 1.08 meticais (\u20ac0.02).<\/p>\n

The average price of the SMS messaging service would drop from 1.70 meticais (\u20ac0.24 per SMS, to 1.10 meticais (\u20ac0.01).<\/p>\n

The update of average prices comes after the INCM published, on February 19 of this year, a resolution establishing new minimum tariffs in the telecommunications sector, particularly for national calls inside and outside the network, data services and messaging services.<\/p>\n

For More News And Analysis About Mozambique<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Mozambique. Changes to telecommunications services in Mozambique, including the end of unlimited packages, are giving rise to complaints from customers, the executive director of the consumer protection association \u2018ProConsumer\u2019 told Lusa today. \u201cYes, there have been complaints, taking into account that there has been an increase in telecommunications prices, reflecting negatively on the […]<\/p>\n","protected":false},"author":84,"featured_media":60763,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,3],"tags":[233,281,283],"class_list":["post-60765","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-community","tag-africa-press","tag-africa-press-mozambique","tag-mozambique"],"yoast_head":"\nComplaints filed on telecom regulator\u2019s tariff changes, ban on unlimited data and voice packages - Mozambique<\/title>\n<meta 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