By Elezo Libanda
Africa-Press – Namibia. Katima Mulilo, July 6.Patient confidentiality has been allegedly compromised at Katima Mulilo state hospital, as security guards are reportedly assuming duties meant for healthcare workers. A concerning incident involved a patient who almost succumbed after being denied access to the OPD consulting room by security guards on duty, despite repeated requests. The family of the patient contacted NDN, accusing the security personnel of disregarding their pleas. Some patients also claimed that nurses were utilizing the security guards to perform tasks such as taking parameters and screening patients in need of urgent medical attention.
“We are tired of these security guards. When you explain why you urgently need to see a doctor or nurse, you have to disclose your ailments to them, compromising confidentiality,” stressed Chika Samwele, who had accompanied his cousin to the dental clinic. “Let the health workers do their job because they are trained to assess whether I need immediate attention or can wait in line,” he added.
When contacted for comment, Ms. Yolanda Lisho, the acting Regional Director for the Ministry of Health and Social Services, stated that the matter had not yet reached her office. However, she affirmed her commitment to investigate the issue thoroughly and ensure such incidents do not recur. Lisho clarified that security guards are present at the hospital solely to safeguard the property and the safety of both patients and health workers. They are not authorized to use medical equipment or engage in discussions regarding patients’ health conditions.
In response to NDN’s inquiry regarding nurses attending to patients in the presence of friends or colleagues from different departments, Lisho emphasized that such behavior is strictly prohibited. Any staff members caught violating patient confidentiality in this manner will face disciplinary action.
The Ministry of Health and Social Services’ official spokesperson, Mr. Walter Kamaya, reiterated that security guards are not permitted to screen patients. The ministry has a dedicated team capable of handling patients at both clinic and hospital levels. Any staff member found compromising the delivery of quality healthcare will be dealt with according to the provisions outlined in the public service act. Staff members are expected to uphold high standards of healthcare at all times, and the patients’ charter, posted in all state hospitals and clinics nationwide, empowers patients to refuse treatment from security guards, whose primary role is property and safety preservation.
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