{"id":5490,"date":"2021-11-16T12:19:18","date_gmt":"2021-11-16T12:19:18","guid":{"rendered":"https:\/\/www.africa-press.net\/namibia\/all-news\/gipf-members-data-integrity-a-critical-step-in-service-excellence"},"modified":"2021-11-16T12:45:44","modified_gmt":"2021-11-16T12:45:44","slug":"gipf-members-data-integrity-a-critical-step-in-service-excellence","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/namibia\/all-news\/gipf-members-data-integrity-a-critical-step-in-service-excellence","title":{"rendered":"GIPF members\u2019 data integrity: a critical step in service excellence"},"content":{"rendered":"

Africa-Press – Namibia. <\/strong><\/span>The Government Institutions Pension Fund (GIPF) is a defined benefit scheme with guaranteed pension benefits. The Fund guarantees a monthly pension upon retirement, and a monthly pension for life to spouse(s) of deceased members.<\/p>\n

One of the Fund\u2019s key values is \u201cservice excellence\u201d \u2013 and for GIPF to achieve this, government institutions and participating employers are critical stakeholders who are tasked with providing vital information to the Fund through their Human Resource (HR) practitioners.<\/p>\n

The HR practitioners are also encouraged to contact the Fund when the need arises to schedule HR practitioners\u2019 training. GIPF believes that HR practitioners are the first contact to our members and should be knowledgeable about the Fund\u2019s benefits to provide accurate information, advice and to enable them to efficiently assist our members during the pension benefit claiming process.<\/p>\n

The aforementioned training is aimed at educating HR practitioners on the following: \u2022 The GIPF rules \u2022 Pension Fund Act \u2022 Admissions and amendments \u2022 Retirement and resignation benefits<\/p>\n

\u2022 Retired member\u2019s medical aid<\/p>\n

\u2022 Death benefits and funeral benefits<\/p>\n

\u2022 Unclaimed benefits<\/p>\n

\u2022 Data integrity<\/p>\n

\u2022 Benefit claiming process<\/p>\n

The training for HR practitioners is an ongoing process in coaching, through which the GIPF provides information on the changes in pension regulations, benefit claiming processes and challenges faced by the Fund, which impacts on service delivery to our members.<\/p>\n

Some of the factors in the processing of benefit claims that should be avoided, and which result in delayed benefit payments, are as listed below: \u2022 Incomplete benefit claims submitted<\/p>\n

\u2022 Member records that are not updated,<\/p>\n

\u2022 Beneficiary Nomination forms not completed<\/p>\n

\u2022 Untraceable beneficiaries<\/p>\n

\u2022 Incomplete full birth certificates<\/p>\n

\u2022 Lack of information to retiring members on medical aid<\/p>\n

Additionally, the Fund has recently amended the funeral claim submission procedure. GIPF now accepts completed funeral claims submitted electronically via email.<\/p>\n

Funeral claims submitted electronically are acknowledged and processed in the shortest time possible, thereby eliminating the need for the claimant to come physically to the GIPF office.<\/p>\n

These claims can either be submitted by a human resources practitioner from a GIPF participating employer or the applicable claimant. Moreover, GIPF requests each claimant to kindly submit the funeral claim with original certified supporting documents within a period of 10 working days<\/p>\n

The above-mentioned amendment to funeral claims is inspired by the Fund\u2019s Vision of being a leading and model pension fund globally and by living its service excellence value of delivering the right, fast and humane quality service to all its stakeholders in an innovative, professional and respectful manner. In conclusion, it is pivotal for every GIPF member to ensure their member records are up-to-date, such as their full names, identity numbers, marital status, admission date and beneficiary nomination forms, among others.<\/p>\n

If this information is updated and provided on time, the Fund will be able to pay the member\u2019s benefits timeously \u2013 and this will result in achieving service excellence.<\/p>\n

*Owen Sikanda is GIPF\u2019s head: benefits administration<\/b><\/p>\n

For More News And Analysis About Namibia<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Namibia. The Government Institutions Pension Fund (GIPF) is a defined benefit scheme with guaranteed pension benefits. The Fund guarantees a monthly pension upon retirement, and a monthly pension for life to spouse(s) of deceased members. One of the Fund\u2019s key values is \u201cservice excellence\u201d \u2013 and for GIPF to achieve this, government institutions […]<\/p>\n","protected":false},"author":84,"featured_media":5487,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,6,8,16],"tags":[234,236,2638,2639,233],"class_list":["post-5490","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-files","category-homepage-english","category-twitter","tag-africa-press","tag-africa-press-namibia","tag-excell","tag-integrity","tag-namibia"],"yoast_head":"\nGIPF members\u2019 data integrity: a critical step in service excellence - Namibia<\/title>\n<meta name=\"description\" content=\"The Government Institutions Pension Fund (GIPF) is a defined benefit scheme with guaranteed pension benefits. 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