{"id":55341,"date":"2023-10-06T14:40:16","date_gmt":"2023-10-06T14:40:16","guid":{"rendered":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark"},"modified":"2023-10-06T15:01:51","modified_gmt":"2023-10-06T15:01:51","slug":"bank-windhoek-surpasses-industry-nps-benchmark","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark","title":{"rendered":"Bank Windhoek surpasses industry NPS benchmark"},"content":{"rendered":"

Africa-Press – Namibia. <\/strong><\/span>Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s customers are at the heart of everything the financial institution does.<\/p>\n

She said this in reference to noteworthy results the bank received from its annual Customer Satisfaction Survey conducted this year. The survey revealed an outstanding Net Promoter Score (NPS) of 45%, surpassing the industry benchmark of 31%. The world-class Brand Affinity scores stood at 83% and an overall customer satisfaction rating was 76%.<\/p>\n

\u201cThese scores reinforce our dedication to delivering world-class service and fostering lasting relationships. These achievements reflect the bank\u2019s unwavering commitment to exceptional customer service,\u201d said Pack.<\/p>\n

She further explained that the NPS, regarded as a measure of customer loyalty, exceeded expectations, highlight the strong bonds and trust Bank Windhoek has built with its clientele.<\/p>\n

Pack said the Brand Affinity scores further underscore the bank\u2019s success in creating a brand that resonates with customers.<\/p>\n

\u201cWith an impressive score of 83%, Bank Windhoek has established itself as a preferred and trusted financial institution in the minds of the community.<\/p>\n

\u201cWe are extremely proud of these remarkable results, which reflect our ongoing commitment to prioritising customer satisfaction,\u201d said Pack. A Net Promoter Score is a market research metric based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or service to a friend or colleague. The survey was conducted by an independent, full-service research and insights company that provides design customer-oriented solutions.<\/p>\n

Bank Windhoek\u2019s achievement of an overall customer satisfaction rating of 76% reaffirms its position as a leading bank in Namibia.<\/p>\n

Pack said the bank recognises that this success was only possible with its customers\u2019 valuable feedback and trust. \u201cThese impressive survey results inspire us to continue our journey toward excellence in customer service.\u201d<\/p>\n

The banker expressed gratitude to the bank\u2019s employees and loyal customers for their ongoing support, which drives its continuous improvement efforts.<\/p>\n

\u201cThe bank remains committed to enhancing its offerings and delivering innovative solutions that meet and exceed customer expectations,\u201d Pack added.<\/p>\n

For More News And Analysis About Namibia<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Namibia. Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s customers are at the heart of everything the financial institution does. She said this in reference to noteworthy results the bank received from its annual Customer Satisfaction Survey conducted this year. The survey revealed an outstanding Net […]<\/p>\n","protected":false},"author":84,"featured_media":55340,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[234,236,233],"class_list":["post-55341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","tag-africa-press","tag-africa-press-namibia","tag-namibia"],"yoast_head":"\nBank Windhoek surpasses industry NPS benchmark - Namibia<\/title>\n<meta name=\"description\" content=\"Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s c ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bank Windhoek surpasses industry NPS benchmark\" \/>\n<meta property=\"og:description\" content=\"Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s c ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark\" \/>\n<meta property=\"og:site_name\" content=\"Namibia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-06T14:40:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-06T15:01:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"491\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Bank Windhoek surpasses industry NPS benchmark\",\"datePublished\":\"2023-10-06T14:40:16+00:00\",\"dateModified\":\"2023-10-06T15:01:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark\"},\"wordCount\":359,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg\",\"keywords\":[\"africa press\",\"Africa Press-Namibia\",\"namibia\"],\"articleSection\":[\"all news\",\"economy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark\",\"url\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark\",\"name\":\"Bank Windhoek surpasses industry NPS benchmark - Namibia\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg\",\"datePublished\":\"2023-10-06T14:40:16+00:00\",\"dateModified\":\"2023-10-06T15:01:51+00:00\",\"author\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"description\":\"Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s c ...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage\",\"url\":\"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg\",\"contentUrl\":\"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg\",\"width\":720,\"height\":491,\"caption\":\"Bank Windhoek surpasses industry NPS benchmark\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.africa-press.net\/namibia\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Bank Windhoek surpasses industry NPS benchmark\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/#website\",\"url\":\"https:\/\/www.africa-press.net\/namibia\/\",\"name\":\"Namibia\",\"description\":\"Just another Africa News Agency Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.africa-press.net\/namibia\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\",\"name\":\"cfeditoren\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g\",\"caption\":\"cfeditoren\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Bank Windhoek surpasses industry NPS benchmark - Namibia","description":"Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s c ...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark","og_locale":"en_US","og_type":"article","og_title":"Bank Windhoek surpasses industry NPS benchmark","og_description":"Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s c ...","og_url":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark","og_site_name":"Namibia","article_publisher":"https:\/\/www.facebook.com\/AfricaPressTunisiaa","article_published_time":"2023-10-06T14:40:16+00:00","article_modified_time":"2023-10-06T15:01:51+00:00","og_image":[{"width":720,"height":491,"url":"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg","type":"image\/jpeg"}],"author":"cfeditoren","twitter_card":"summary_large_image","twitter_misc":{"Written by":"cfeditoren","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#article","isPartOf":{"@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark"},"author":{"name":"cfeditoren","@id":"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb"},"headline":"Bank Windhoek surpasses industry NPS benchmark","datePublished":"2023-10-06T14:40:16+00:00","dateModified":"2023-10-06T15:01:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark"},"wordCount":359,"commentCount":0,"image":{"@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg","keywords":["africa press","Africa Press-Namibia","namibia"],"articleSection":["all news","economy"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark","url":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark","name":"Bank Windhoek surpasses industry NPS benchmark - Namibia","isPartOf":{"@id":"https:\/\/www.africa-press.net\/namibia\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage"},"image":{"@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage"},"thumbnailUrl":"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg","datePublished":"2023-10-06T14:40:16+00:00","dateModified":"2023-10-06T15:01:51+00:00","author":{"@id":"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb"},"description":"Bank Windhoek\u2019s Executive Officer of Marketing and Corporate Communication Services, Jacquiline \u200bPack, says the bank\u2019s c ...","breadcrumb":{"@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#primaryimage","url":"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg","contentUrl":"https:\/\/static.africa-press.net\/nambia\/sites\/29\/2023\/10\/sm_1696591757.530688.jpg","width":720,"height":491,"caption":"Bank Windhoek surpasses industry NPS benchmark"},{"@type":"BreadcrumbList","@id":"https:\/\/www.africa-press.net\/namibia\/all-news\/bank-windhoek-surpasses-industry-nps-benchmark#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.africa-press.net\/namibia\/"},{"@type":"ListItem","position":2,"name":"Bank Windhoek surpasses industry NPS benchmark"}]},{"@type":"WebSite","@id":"https:\/\/www.africa-press.net\/namibia\/#website","url":"https:\/\/www.africa-press.net\/namibia\/","name":"Namibia","description":"Just another Africa News Agency Sites site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.africa-press.net\/namibia\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb","name":"cfeditoren","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.africa-press.net\/namibia\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7417380fa9e23b5c57fdbfdaf3fdf92ee478f759a084addda5faa3732853e74a?s=96&d=mm&r=g","caption":"cfeditoren"}}]}},"_links":{"self":[{"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/posts\/55341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/comments?post=55341"}],"version-history":[{"count":0,"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/posts\/55341\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/media\/55340"}],"wp:attachment":[{"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/media?parent=55341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/categories?post=55341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africa-press.net\/namibia\/wp-json\/wp\/v2\/tags?post=55341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}