{"id":199696,"date":"2026-04-27T18:53:06","date_gmt":"2026-04-27T17:53:06","guid":{"rendered":"https:\/\/www.africa-press.net\/nigeria\/uncategorized\/consumers-get-n155m-electricity-billing-refund-nerc"},"modified":"2026-04-27T20:03:25","modified_gmt":"2026-04-27T19:03:25","slug":"consumers-get-n155m-electricity-billing-refund-nerc","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc","title":{"rendered":"Consumers get N155m electricity billing refund \u2013 NERC"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; Nigeria. <\/strong><\/span>Electricity consumers in Nigeria received N155.84 million as a credit refund from electricity distribution companies in 2025 alone.<\/p>\n<p>This is according to the Nigerian Electricity Regulatory Commission\u2019s latest quarterly data, sighted at the weekend.<\/p>\n<p>The refund followed resolution of billing-related complaints received by NERC across the country.<\/p>\n<p>The data showed that the refunds were issued in tranches to consumers throughout the year after Discos resolved verified overbilling and related disputes.<\/p>\n<p>A breakdown of the refund showed that electricity consumers received N32.21m in the first quarter, N40.22m in the second quarter, N32.66m in the third quarter, and N50.75m in the fourth quarter.<\/p>\n<p>NERC\u2019s showed that billing disputes remained the single largest trigger for customer complaints, accounting for between 29 and 37 percent of total cases recorded in 2025.<\/p>\n<p>Accordingly, in the first quarter alone, the commission received 4,169 complaints, out of which only 1,554 were resolved, translating to a resolution rate of 37.27 percent.<\/p>\n<p>\u201cCustomer complaints about billing constituted 37.37 percent of the total complaints received during the quarter, while metering issues accounted for 32.00 percent and service interruptions 13.65 percent, with these three categories cumulatively representing over 83 percent of all complaints,\u201d the NERC report stated.<\/p>\n<p><strong>For More News And Analysis About <span style=\"color: #ff6600\">Nigeria<\/span> Follow <span style=\"color: #ff6600\">Africa-Press<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Nigeria. Electricity consumers in Nigeria received N155.84 million as a credit refund from electricity distribution companies in 2025 alone. This is according to the Nigerian Electricity Regulatory Commission\u2019s latest quarterly data, sighted at the weekend. The refund followed resolution of billing-related complaints received by NERC across the country. The data showed that the [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":199694,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,14],"tags":[254],"class_list":["post-199696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-policy","tag-nigeria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Consumers get N155m electricity billing refund \u2013 NERC - Nigeria<\/title>\n<meta name=\"description\" content=\"Electricity consumers in Nigeria received N155.84 million as a credit refund from electricity distribution companies in ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumers get N155m electricity billing refund \u2013 NERC\" \/>\n<meta property=\"og:description\" content=\"Electricity consumers in Nigeria received N155.84 million as a credit refund from electricity distribution companies in ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc\" \/>\n<meta property=\"og:site_name\" content=\"Nigeria\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-27T17:53:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-27T19:03:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/nigeria\/sites\/3\/2026\/04\/sm_1777316416.814649.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"385\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Consumers get N155m electricity billing refund \u2013 NERC\",\"datePublished\":\"2026-04-27T17:53:06+00:00\",\"dateModified\":\"2026-04-27T19:03:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc\"},\"wordCount\":211,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/nigeria\/sites\/3\/2026\/04\/sm_1777316416.814649.jpg\",\"keywords\":[\"Nigeria\"],\"articleSection\":[\"all news\",\"Policy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc\",\"url\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumers-get-n155m-electricity-billing-refund-nerc\",\"name\":\"Consumers get N155m electricity billing refund \u2013 NERC - 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