{"id":35945,"date":"2021-01-28T20:28:40","date_gmt":"2021-01-28T20:28:40","guid":{"rendered":"https:\/\/www.africa-press.net\/nigeria\/?p=35945"},"modified":"2021-01-28T17:45:53","modified_gmt":"2021-01-28T17:45:53","slug":"consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions","title":{"rendered":"Consumer protection: NCC takes steps to curb data depletion, wrong deductions"},"content":{"rendered":"

Africa-Press<\/a> – Nigeria<\/a>. <\/strong><\/span>The Nigerian Communications Commission (NCC) said it has tightened the noose against cases of data depletion and wrong deductions of consumers\u2019 credit through an ongoing forensic audit instituted by the Commission to ensure maximum protection for consumers.<\/p>\n

The Executive Vice Chairman of the NCC, Prof. Umar Danbatta, stated this when he received the Man of the Year 2020 Award from MoneyReport magazine recently in Abuja.<\/p>\n

The EVC said while consumer protection remains a key focus area of the Commission\u2019s regulatory activities, it has accomplished significant improvements in this direction through various initiatives aimed at putting mobile operators on their toes to be more consumer-centric.<\/p>\n

He said through the ongoing forensic audit, the Commission plans \u201cto get to the bottom of why consumers are experiencing data depletion and the possibility of compensating them for wrong deductions, which may arise from short message service (SMS).\u201d<\/p>\n

\u201cWe have instituted and we have insisted that despite the fall in data price, that forensic audit must go on and must be concluded and the outcome communicated to the CEOs of telecom companies\u201d, Danbatta said.<\/p>\n

While appealing to Nigerians to wait for the outcome of the ongoing forensic audit, Danbatta said operators will be made to comply with whatever directions are given after the investigation with a view to ensuring maximum protection for telecom consumers.<\/p>\n

He, however, noted that the Commission has developed Frequently Asked Questions (FAQs) on data depletion, which are designed to inform consumers on activities that may result in faster depletion of their data as well as enlighten them on measures to mitigate such. The FAQs are accessible from the Commission\u2019s website.<\/p>\n

\u201dOver the years, the NCC has given a boost to consumer protection empowerment through sustained awareness creation and education on consumer rights and privileges. It was for this reason that the Commission declared the year 2016 as the \u2018Year of the Consumer\u2019 with elaborate programmes to further underscore the NCC\u2019s commitment to consumer protection, information and education. The Commission has intensified its compliance monitoring exercises with the acquisition of efficient tools and capacities to bring sanity in the industry all in a bid to improve the quality of consumer experience.<\/p>\n

Among several initiatives, Danbatta said the introduction of the Do-Not-Disturb (DND) has helped over 30 million consumers block unsolicited text messages on their phones while stern regulatory actions are constantly taken by the regulator against any operator that prevents a consumer from subscribing to the DND service.<\/p>\n

Also, the EVC said the Commission launched the 622 Toll-free Number, which consumers can use to lodge and escalate service-related complaints to the Commission for resolution, stating that thousands of complaints have been successfully resolved since its introduction.<\/p>\n

He further restated the commitment of the NCC to the protection and empowerment of telecom consumers using the over 208 million active telephone lines in the country, as according to him, consumers remain critical stakeholders in the Nigerian telecommunications sector and so must be adequately protected to ensure sustainability.<\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Nigeria. The Nigerian Communications Commission (NCC) said it has tightened the noose against cases of data depletion and wrong deductions of consumers\u2019 credit through an ongoing forensic audit instituted by the Commission to ensure maximum protection for consumers. The Executive Vice Chairman of the NCC, Prof. Umar Danbatta, stated this when he received […]<\/p>\n","protected":false},"author":84,"featured_media":35944,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,28,14,26],"tags":[1570,2140,2698,101,254],"class_list":["post-35945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-homepage-english","category-policy","category-twitter","tag-africa-press","tag-africa-press-nigeria-2","tag-consumer-protection","tag-ncc","tag-nigeria"],"yoast_head":"\nConsumer protection: NCC takes steps to curb data depletion, wrong deductions - Nigeria<\/title>\n<meta name=\"description\" content=\"The Nigerian Communications Commission (NCC) said it has tightened the noose against cases of data depletion and wrong d ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer protection: NCC takes steps to curb data depletion, wrong deductions\" \/>\n<meta property=\"og:description\" content=\"The Nigerian Communications Commission (NCC) said it has tightened the noose against cases of data depletion and wrong d ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions\" \/>\n<meta property=\"og:site_name\" content=\"Nigeria\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-28T20:28:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/nigeria\/sites\/3\/2021\/01\/img-6012f834724b1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"789\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Consumer protection: NCC takes steps to curb data depletion, wrong deductions\",\"datePublished\":\"2021-01-28T20:28:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions\"},\"wordCount\":505,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/nigeria\/sites\/3\/2021\/01\/img-6012f834724b1.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Nigeria\",\"Consumer protection\",\"NCC\",\"Nigeria\"],\"articleSection\":[\"all news\",\"homepage-english\",\"Policy\",\"twitter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions\",\"url\":\"https:\/\/www.africa-press.net\/nigeria\/policy\/consumer-protection-ncc-takes-steps-to-curb-data-depletion-wrong-deductions\",\"name\":\"Consumer protection: NCC takes steps to curb data depletion, wrong deductions - 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