{"id":532,"date":"2021-08-24T11:49:28","date_gmt":"2021-08-24T11:49:28","guid":{"rendered":"https:\/\/www.africa-press.net\/rwanda\/all-news\/regulator-warns-mtn-rwanda-over-poor-network-connection"},"modified":"2021-08-24T11:57:38","modified_gmt":"2021-08-24T11:57:38","slug":"regulator-warns-mtn-rwanda-over-poor-network-connection","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection","title":{"rendered":"Regulator warns MTN Rwanda over poor network connection"},"content":{"rendered":"

Africa-Press<\/a> – Rwanda<\/a>. <\/strong><\/span>Rwanda Utilities Regulatory Authority (RURA) has ordered local telecommunications company MTN Rwandacell Plc to solve all problems related to its call services.<\/p>\n

In a statement released on Monday, August 23, the utilities regulator said sanctions will be taken if MTN Rwanda fails to comply with the directive.<\/p>\n

\u201cThe Regulatory Board hereby issues an Enforcement Notice directing MTN RWANDACELL PLC to solve all network connection issues related to poor calls connections (first attempts failures), drop calls and silent\/garbled-speech calls,\u201d RURA said in a statement dated August 19.<\/p>\n

The notice added that MTN Rwanda had to comply with 2019 regulations determining the quality of cellular network services by October 29, 2021 in Kigali City and by November 30, 2021 in the rest of the country.<\/p>\n

In case the deadlines are missed, the utilities regulator warned that \u201cfurther regulatory sanctions, including the monetary sanction shall be applied immediately.\u201d<\/p>\n

Members of the public have over the past months been raising concerns about MTN Rwanda\u2019s call and internet connections services.<\/p>\n

However, RURA\u2019s statement said nothing about the telecom company\u2019s internet services, which have also been criticized by the public, especially during the Covid-19 pandemic when they were obliged to use digital means to access most services or attend meetings.<\/p>\n

MTN Rwanda, which started in 1998, boasts of having the largest market share with over six million subscribers. It is part of the South Africa-based telecom company MTN Group.<\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Rwanda. Rwanda Utilities Regulatory Authority (RURA) has ordered local telecommunications company MTN Rwandacell Plc to solve all problems related to its call services. In a statement released on Monday, August 23, the utilities regulator said sanctions will be taken if MTN Rwanda fails to comply with the directive. \u201cThe Regulatory Board hereby issues […]<\/p>\n","protected":false},"author":84,"featured_media":531,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,28,14],"tags":[760,763,864,865,758],"class_list":["post-532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-homepage-english","category-policy","tag-africa-press","tag-africa-press-rwanda","tag-network-connection","tag-regulator-warns","tag-rwanda"],"yoast_head":"\nRegulator warns MTN Rwanda over poor network connection - Rwanda<\/title>\n<meta name=\"description\" content=\"Rwanda Utilities Regulatory Authority (RURA) has ordered local telecommunications company MTN Rwandacell Plc to solve al ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regulator warns MTN Rwanda over poor network connection\" \/>\n<meta property=\"og:description\" content=\"Rwanda Utilities Regulatory Authority (RURA) has ordered local telecommunications company MTN Rwandacell Plc to solve al ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection\" \/>\n<meta property=\"og:site_name\" content=\"Rwanda\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-24T11:49:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-24T11:57:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/rwanda\/sites\/23\/2021\/08\/img-6124de98ab19a.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Regulator warns MTN Rwanda over poor network connection\",\"datePublished\":\"2021-08-24T11:49:28+00:00\",\"dateModified\":\"2021-08-24T11:57:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection\"},\"wordCount\":240,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/rwanda\/sites\/23\/2021\/08\/img-6124de98ab19a.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Rwanda\",\"network connection\",\"Regulator warns\",\"Rwanda\"],\"articleSection\":[\"all news\",\"homepage-english\",\"Policy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection\",\"url\":\"https:\/\/www.africa-press.net\/rwanda\/policy\/regulator-warns-mtn-rwanda-over-poor-network-connection\",\"name\":\"Regulator warns MTN Rwanda over poor network connection - 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