{"id":67839,"date":"2024-03-15T15:47:46","date_gmt":"2024-03-15T15:47:46","guid":{"rendered":"https:\/\/www.africa-press.net\/rwanda\/all-news\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless"},"modified":"2024-03-15T15:55:26","modified_gmt":"2024-03-15T15:55:26","slug":"consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless","title":{"rendered":"Consumer Rights Day: Rwanda banks on trust in digital market to go cashless"},"content":{"rendered":"

Africa-Press – Rwanda. <\/strong><\/span>Rwanda Inspectorate, Competition and Consumer Protection Authority (RICA) has stated that as Rwanda works to become a cashless economy, there is a need for \u201cbuilding trust in the digital marketplace.\u201d In 2017, Rwanda announced to go cashless by 2024.<\/p>\n

The call was made as Rwanda joins the rest of the world to celebrate World Consumer Rights Day on Friday, March 15.<\/p>\n

Consumer International (CI) as an umbrella of all consumer rights organisations announces a theme every year, however, a country can modify or decide its theme in line with its priorities.<\/p>\n

In Rwanda, the day will be celebrated under the theme \u201cBuilding Trust in digital marketplace\u201d, which intends to ensure that consumers have confidence in digital transactions.<\/p>\n

The theme is in line with \u201cRwanda\u2019s aspiration for a digital and knowledge-based economy (cashless economy) which intends to accelerate the adoption and use of responsible digital services to every household and translating from cash to the digital transaction,\u201d RICA stated.<\/p>\n

The move is underpinned by several policies and strategies including the Rwanda Master Plan (SRMP), Rwanda National Payment System (RNPS), ICT4Com Strategy, and other countries\u2019 policies and strategies aimed at promoting a digitally-driven economy and ensuring consumer trust in the systems have been adopted.<\/p>\n

The strategies are further complemented by the recently established law relating to financial service consumer protection which seeks to increase the transparency of financial services and protection of consumers of financial services.<\/p>\n

Building trust in the digital marketplace further builds and complements other campaigns; \u201cConnect Rwanda\u201d which intends to drive smartphone penetration and \u201cTwagiye Cashless\u201d which also seeks to increase access to eased, convenient, accessible, and prompt digital markets services.<\/p>\n

\u201cThe day provides an avenue to re-examine different policies and strategies to respond to both consumer and traders\u2019 needs. The celebration provides an opportunity to assess and discuss the challenges associated with digital trade and cashless transactions in general, legal redress available to consumers, and the role of everyone in building trust and confidence in the digital marketplace.\u201d<\/p>\n

Damien Ndizeye, Executive Secretary of Association for The Defence of Consumer Right of Rwanda (ADECOR), said while traders, for instance, are encouraged to use technology in business, part of the Rwandan population doesn\u2019t trust the digital marketplace.<\/p>\n

\u201cThose who have trust in the digital marketplace are mainly educated people, but not all of them. As we move towards a cashless economy, that trust must be ensured,\u201d he said.<\/p>\n

He said campaigns are needed so that banks and other businesses foster the digital market by building trust.<\/p>\n

\u201cThere is a need for improving internet speed in banks and other digital markets to provide better service delivery. The technology will also reduce long queues of people seeking services in different sectors. So people need to have trust in such digital platforms. People need to have such trust if they transact money from mobile money to banks or vice versa,\u201d he noted.<\/p>\n

Responsible AI for consumers<\/p>\n

Globally, this year, Consumers International has selected \u2018Fair and responsible AI for consumers\u2019 as the theme for World Consumer Rights Day 2024. Last year, it says, breakthroughs in generative AI took the digital world by storm.<\/p>\n

Thanks to the release of chatbots that appear to mimic human conversation, millions of consumers are already using generative AI in their daily lives.<\/p>\n

Consumers International said that used properly, generative AI could enhance consumer care and improve channels of redress.<\/p>\n

However, it warned, that it will also have serious implications for consumer safety and digital fairness.<\/p>\n

\u201cWith developments taking place at breakneck speed, we must move quickly to ensure a fair and responsible AI future.\u201d<\/p>\n

This year, World Consumer Rights Day will highlight concerns like misinformation, privacy violations, and discriminatory practices, as well as how AI-driven platforms can spread false information and perpetuate biases.<\/p>\n

For More News And Analysis About Rwanda<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Rwanda. Rwanda Inspectorate, Competition and Consumer Protection Authority (RICA) has stated that as Rwanda works to become a cashless economy, there is a need for \u201cbuilding trust in the digital marketplace.\u201d In 2017, Rwanda announced to go cashless by 2024. The call was made as Rwanda joins the rest of the world to […]<\/p>\n","protected":false},"author":84,"featured_media":67838,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,15],"tags":[760,763,758],"class_list":["post-67839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","tag-africa-press","tag-africa-press-rwanda","tag-rwanda"],"yoast_head":"\nConsumer Rights Day: Rwanda banks on trust in digital market to go cashless - Rwanda<\/title>\n<meta name=\"description\" content=\"Rwanda Inspectorate, Competition and Consumer Protection Authority (RICA) has stated that as Rwanda works to become a ca ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Rights Day: Rwanda banks on trust in digital market to go cashless\" \/>\n<meta property=\"og:description\" content=\"Rwanda Inspectorate, Competition and Consumer Protection Authority (RICA) has stated that as Rwanda works to become a ca ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless\" \/>\n<meta property=\"og:site_name\" content=\"Rwanda\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-15T15:47:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-15T15:55:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/rwanda\/sites\/23\/2024\/03\/sm_1710505467.087671.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"583\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Consumer Rights Day: Rwanda banks on trust in digital market to go cashless\",\"datePublished\":\"2024-03-15T15:47:46+00:00\",\"dateModified\":\"2024-03-15T15:55:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless\"},\"wordCount\":648,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/rwanda\/sites\/23\/2024\/03\/sm_1710505467.087671.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Rwanda\",\"Rwanda\"],\"articleSection\":[\"all news\",\"Economy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless\",\"url\":\"https:\/\/www.africa-press.net\/rwanda\/economy\/consumer-rights-day-rwanda-banks-on-trust-in-digital-market-to-go-cashless\",\"name\":\"Consumer Rights Day: Rwanda banks on trust in digital market to go cashless - 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