{"id":7786,"date":"2021-05-29T19:24:46","date_gmt":"2021-05-29T19:24:46","guid":{"rendered":"https:\/\/www.africa-press.net\/senegal\/?p=7786"},"modified":"2021-05-29T19:19:55","modified_gmt":"2021-05-29T19:19:55","slug":"service-de-leau-des-usagers-majoritairement-satisfaits-a-thies-sos-consommateurs","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/senegal\/toutes-les-actualites\/service-de-leau-des-usagers-majoritairement-satisfaits-a-thies-sos-consommateurs","title":{"rendered":"Service de l\u2019eau\u00a0: des usagers majoritairement satisfaits \u00e0 Thi\u00e8s (SOS Consommateurs)"},"content":{"rendered":"

Africa-Press<\/a> – Senegal<\/a>. <\/strong><\/span>Les usagers de la Sen\u2019Eau \u00e0 Thi\u00e8s sont tr\u00e8s majoritairement satisfaits des services de la soci\u00e9t\u00e9 de gestion de l\u2019exploitation et de la distribution de l\u2019eau potable en zone urbaine et p\u00e9ri-urbaine du pays, soutient Cir\u00e9 Balley Diallo, chef de l\u2019antenne r\u00e9gionale de SOS Consommateurs.<\/p>\n

\u00ab\u00a0M\u00eame s\u2019il reste (des choses) \u00e0 faire, on peut dire que (la pr\u00e9occupation des usagers) est \u00e0 75% prise en charge\u00a0\u00bb, a not\u00e9 le responsable r\u00e9gional de SOS Consommateurs, sans donner de pr\u00e9cision sur l\u2019origine de ces donn\u00e9es ni la mani\u00e8re dont elles ont \u00e9t\u00e9 collect\u00e9es.<\/p>\n

Il s\u2019adressait \u00e0 des journalistes, vendredi, au terme d\u2019une s\u00e9ance d\u2019\u00e9changes entre les responsables r\u00e9gionaux de Sen\u2019Eau, des repr\u00e9sentants d\u2019usagers de Thi\u00e8s et d\u2019associations consum\u00e9ristes.<\/p>\n

Soulignant que la principale pr\u00e9occupation des abonn\u00e9s est d\u2019avoir \u00ab\u00a0de l\u2019eau en quantit\u00e9 et en qualit\u00e9 et \u00e0 moindre co\u00fbt\u00a0\u00bb, il a relev\u00e9 que cette satisfaction reste \u00ab\u00a0l\u2019essentiel\u2019\u2019 de la mission de SOS consommateurs.<\/p>\n

La direction territoriale de Sen\u2019Eau, qui recevait un collectif des quartiers de Takhikao, HLM Diop Noiraud et Kawsara Fall, venu la remercier de la r\u00e9solution \u00ab\u00a0diligente\u00a0\u00bb d\u2019une coupure d\u2019eau dans leurs quartiers \u00e0 la veille de la Korit\u00e9, en avait profit\u00e9 pour \u00e9changer avec sa client\u00e8le.<\/p>\n

La rencontre a \u00e9t\u00e9 \u00e9largie aux repr\u00e9sentants d\u2019autres quartiers de Thi\u00e8s, comme Cit\u00e9 Senghor, Mbour 2, Mbour 4, Sampath\u00e9. Une \u00ab\u00a0innovation\u00a0\u00bb salu\u00e9e et encourag\u00e9e par SOS consommateurs, car de nature \u00e0 leur \u00ab\u00a0faciliter la t\u00e2che\u00a0\u00bb, selon M.
\nDiallo.<\/p>\n

SOS consommateurs, a-t-il dit, privil\u00e9gie une d\u00e9marche de dialogue direct avec le chef de service pour la satisfaction des consommateurs, en lieu et place des marches de protestation et sit-in.<\/p>\n

\u00ab\u00a0Si nous avons un minimum, il faut savoir (le) pr\u00e9server et se battre sous une autre forme pour avoir d\u2019autres acquis\u00a0\u00bb, a dit M.
\nDiallo, indiquant avoir r\u00e9cemment \u00e9chang\u00e9 avec le chef de service sur les griefs r\u00e9pertori\u00e9s aupr\u00e8s des usagers.<\/p>\n

Les r\u00e9clamations des abonn\u00e9s transmises \u00e0 la direction, avaient trait \u00e0 la chert\u00e9 et \u00e0 la fiabilit\u00e9 des factures, ainsi qu\u2019au manque d\u2019eau, a-t-il rapport\u00e9.
\nLa soci\u00e9t\u00e9 avait r\u00e9agi aussit\u00f4t en envoyant des citernes d\u2019eau aux quartiers d\u00e9ficitaires.<\/p>\n

Concernant la chert\u00e9 des factures, le directeur territorial de Sen\u2019Eau Toumboulou Ciss\u00e9 a conseill\u00e9 aux usagers de v\u00e9rifier leur propre r\u00e9seau, afin de d\u00e9tecter d\u2019\u00e9ventuelles fuites d\u2019eau, ou de demander un \u00e9talonnage de leur compteur par la Sen\u2019Eau, pour v\u00e9rifier sa fiabilit\u00e9.<\/p>\n

Tout en disant
\n\u00ab\u00a0croire pour le moment\u00a0\u00bb \u00e0 la perspective d\u2019une r\u00e9solution d\u00e9finitive \u00e0 la question de la fourniture d\u2019eau \u00e0 Thi\u00e8s, d\u2019ici \u2019\u2019quelques mois\u2019\u2019, M.
\nDiallo a invit\u00e9 les usagers \u00e0 \u00e9conomiser l\u2019eau, attirant leur attention sur la \u00ab\u00a0crise de l\u2019eau potable qui guette le monde\u00a0\u00bb.<\/p>\n

Le directeur territorial esp\u00e8re pouvoir satisfaire d\u00e9finitivement la demande de la ville de Thi\u00e8s, gr\u00e2ce au raccordement dans quelques mois \u00e0 KMS 3, la derni\u00e8re usine de traitement d\u2019eau de Keur Momar Sarr, a dit M.
\nCiss\u00e9.<\/p>\n

Malgr\u00e9 son alimentation \u00e0 partir du Lac de Guiers et de Keur Momar Sarr, ajout\u00e9e \u00e0 ses 11 forages, la capitale du rail reste d\u00e9ficitaire par rapport \u00e0 sa consommation mensuelle de 500 m3 d\u2019eau.<\/p>\n

Aux habitants de Mbour 4, dont le repr\u00e9sentant s\u2019\u00e9tait plaint de probl\u00e8mes d\u2019eau, les poussant \u00e0 recourir aux puits, il a sugg\u00e9r\u00e9 de formuler une demande collective, pour b\u00e9n\u00e9ficier d\u2019une extension sociale. M.
\nCiss\u00e9 a aussi \u00e9voqu\u00e9 le blocage que constitue le litige foncier dont souffre cette partie de la ville.<\/p>\n

Certains participants, de Sampath\u00e9, Cit\u00e9 Senghor, etc. ont saisi l\u2019occasion, pour demander \u00e0 la soci\u00e9t\u00e9 de s\u2019attaquer \u00e0 la qualit\u00e9 de l\u2019eau, apr\u00e8s le r\u00e9tablissement du service continu.<\/p>\n

M.
\nCiss\u00e9 a donn\u00e9 des assurances quant au caract\u00e8re inoffensif de cette eau qui, selon lui, fait l\u2019objet d\u2019un contr\u00f4le r\u00e9gulier.<\/p>\n

Selon lui, les d\u00e9p\u00f4ts au fond des r\u00e9cipients d\u2019eau signal\u00e9s dans certaines zones, sont dus \u00e0 la teneur de l\u2019eau en calcaire et en fer.<\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Senegal. Les usagers de la Sen\u2019Eau \u00e0 Thi\u00e8s sont tr\u00e8s majoritairement satisfaits des services de la soci\u00e9t\u00e9 de gestion de l\u2019exploitation et de la distribution de l\u2019eau potable en zone urbaine et p\u00e9ri-urbaine du pays, soutient Cir\u00e9 Balley Diallo, chef de l\u2019antenne r\u00e9gionale de SOS Consommateurs. \u00ab\u00a0M\u00eame s\u2019il reste (des choses) \u00e0 faire, […]<\/p>\n","protected":false},"author":82,"featured_media":7785,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,11,10],"tags":[43,47,44],"class_list":["post-7786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-homepage-french","category-toutes-les-actualites","tag-africa-press-2","tag-africa-press-senegal","tag-senegal-2"],"yoast_head":"\nService de l\u2019eau\u00a0: des usagers majoritairement satisfaits \u00e0 Thi\u00e8s (SOS Consommateurs) - 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