Africa-Press – Seychelles. The Department of ICT (DICT) is advising the public that following the approval of the cabinet of ministers, the Broadcasting and Telecommunication Act (Quality of Service) Regulations, 2022 was published in the Gazette of November 21, 2022.
The purpose of the regulations is to promote the interests of consumers and subscribers of broadcasting and telecommunication services in respect of the quality of such services, in accordance with section 12 (2)(b) of the Broadcasting and Telecommunication Act, 2000.
The regulations require service providers to meet certain targets in connection to the services that they provide.
It also requires both DICT and the service providers to make measurements of the quality and performance of some key broadcasting and telecommunication indicators and to publish information about the measured quality of service either on their websites or through other media.
The services for which measurements are required are for voice services, broadband Internet access services, subscription television broadcasting services and customer services.
Some of the key indicators which require measurements to be made and their results published are dropped call ratio, latency, throughput, service supply time, among others.
The publication of the results is to allow customers to have a better picture of the performance of the different services and to make informed decisions about the service and quality offered by service providers.
Consequently, the publication of the measurement results is likely to encourage service providers to improve their networks and service delivery to customers.
The regulations provide for penalties, which the minister may impose on a service provider who contravenes the regulations and/or fails to meet the targets set in the schedule.
The penalties that the minister may impose include; submission and implementation of plans to improve services; the payment of credits or rebates to customers, or imposition of a fine.The ultimate goal is not to penalise service providers but to promote and encourage improvement of the quality of services delivered to customers.
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