Africa-Press – Seychelles. In a concerted effort to raise the bar on service excellence in its district administration offices, the Ministry of Local Government & Community Affairs has joined forces with the Tourism department to embark on a Hospitality and Customer Care training programme.
The first such session for district teams, under the ‘Lospitalite – Lafyerte Sesel’ umbrella, was organised on Friday, August 4, 2023, with the district management teams from the central one region.
This region comprises the districts of English River, Mont Buxton, St Louis, Perseverance 1, and Perseverance 2. The session was facilitated by Terry Lablache from HMC (Pty) Ltd.
At the heart of this forward-looking initiative is the intention to equip participants, comprising the district administrator, office manager, and office assistant from each district, with a dynamic skill set and an empowered mindset essential for delivering unparalleled customer service.
District administrations are the key facilitators in communities, acting as the link between the public and government entities.
“District management teams interact with the public daily; in fact, it is the most crucial part of our job. Of course, we meet with different types of people with different mindsets and from diverging backgrounds, and this training is a great help in learning how to better deal with all of them,” noted the district administrator for Bel Air, Christophe Madeleine.
Mr Madeleine further added that the workshop aligns with the Bel Air district administration’s vision for elevated service delivery. He underlined the opportune nature of the training, particularly in the roll-out of the Results-Based Management (RBM) approach.
The principal secretary for Local Government & Community Affairs, Kevin Perine, revealed that district teams in other regions will also benefit from the Hospitality and Customer Service training.
“We plan to bring it to the north, central two, east, south-west, and inner islands regions. The ultimate goal of the training is to revolutionise the approach to public interactions and deliver the highest standard of service to our local clients,” PS Perine stated.
With an emphasis on cultivating a culture of customer-centricity, the training curriculum delved into an array of subjects that encompassed not only the mechanics of service but also how to engage with people.
Topics explored proactive and personalised customer care, the Pareto principle (80/20 rule), communication strategies and personal hygiene and grooming, among others.
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